TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer if there was anything our guide, or ToursByLocals, could have done differently to have made this tour a 5-Star experience.
Hratch SarkisUnited States
TOUR GUIDE RESPONSE: Thanks for quick and short feedback, Hratch Sarkis :). I hope you have a good time in Singapore, Japan and Hongkong ! Jay
Deirdre KatoUnited States
Jay was a great guide! He tailored the tour throughout the day to accommodate the weather, our interests, and ages (my mother is a young 81). I highly recommend booking with him It is absolutely 100% worth the cost. I have traveled extensively and Jay is one of the best guides i have encountered!
TOUR GUIDE RESPONSE: Hello Deirdre, Your mom is so cute and adorable :). Hope to see you again ! Thanks, Jay
Robert JacobsUnited States
We had a great time with Jay as he customized a tour for us to match our odd schedule.
TOUR GUIDE RESPONSE: Hello Merlin, Thanks for the comment. I think you got a good time in Kazakhstan. Be healthy and happy ~~
Orit CohenUnited States
The third day with Jay as our guide. Another successful day. Jay came prepared for the day, with the pre-discussed schedule, with all the necessary details. Like in the previous days, he guided us through palces,gardens, booked lunch, gave us "free" time and still had everythung included and properly explained. Hold on to JY, he is an asset to the company. Thank you.
TOUR GUIDE RESPONSE: Hello Orit, I feel flattered at your continous review :) I hope to see you again one day. With best regards to your group. Thanks again. Jay
Jay was an excellent guide! All my family members ranging from the age of 55 to 12 loved him. We felt he was part of the family touring us around. His English is excellent, His personality superb and his knowledge of the country is great. Anyone that can make you enjoy your tour at your own pace and integrate well into a group deserves a 5 star rating. Will highly recommend him to our friends. Thank you Jay!!
TOUR GUIDE RESPONSE: Hi Sylvia, Thanks for your prompt feedback! I also enjoyed the every moment with your family. Hope to see all your family again.
Jay was an excellent guide during our stay and made our work trip a truly delightful, special and amazing experience. His knowledge, promptness and personality was awesome and I would highly recommend Jay if you want a genuine, true sense of the real Seoul.
TOUR GUIDE RESPONSE: Hello Adam and MG, Good to know you arrived safely :). For 5 days with you, I learned a lot too. Hope your project is going well !
Dan MoranUnited States
Jay was very good to work with in creating a customized experience for us. He is very knowledgeable and informative.
TOUR GUIDE RESPONSE: Dan, Thanks for your good feedback. If we had more time, we could do little more. Get in touch !
Richard FullerUnited States
Jay was a FANTASTIC tour guide! He gave our family an outstanding tour of Seoul!! He was very knowledgable and got us around Seoul easily. Jay took into account our interests and made sure we saw what we wanted to see. He took the time to thoroughly explain the sites and to give us a lot of information on Seoul. Jay was very personable!! He talked to each member of our group throughout the day. He also made sure the pace of the tour met the diverse needs of my family. We had a great day!
TOUR GUIDE RESPONSE: Hi Richard, It's good to know all your family are safely back home. I envy 3 generation family travelling together, It's awesome ! Thanks for your good feedback. Be healthy ~~
Wai Chung Peter MaHong Kong
TOUR GUIDE RESPONSE: Thanks,
Wai Chung Peter MaHong Kong
TOUR GUIDE RESPONSE: Thanks,
Mun Yee ChanHong Kong
Jay is a wonderful tour guide with good and safe driving attitude. Jay has showed his professional tour guiding in our trip for sightseeing places which are not common to foreign visitors.
TOUR GUIDE RESPONSE: Hello Mun Yee, Thanks for your feedback. I also like the photo you taken at Korean peninsula village;)
Teresita Ngan tianPhilippines
Our guide Jay was very professional and patient during our tour. He brought us to the restaurant serving ginseng chicken soup, oh so good. I would strongly recommend Jay to other tourists. He is a good promoter for Korean tourism. I am glad I booked through this company and had Jay be our local guide. Thank you, Jay.
TOUR GUIDE RESPONSE: Teresita, Many thanks^^,, I also enjoyed the day with your family of 10 people. You deserve to be the boss:) Hope to see your family again in Seoul!
Jay is an excellent guide for our family. his command in english is very good. his best gift is his cheerfulness!!! he has a great sense of humor, on time always, patient, super helpful and very good with the kids. we will certainly have him again on our next visit and likewise recommend him to our friends. you will never go wrong if you have jay as your guide.
TOUR GUIDE RESPONSE: Hello Maria, I'm gonna miss your family~ Hope to see you in your sugar farm.
Jerry FreidbergUnited States
His command of english was not that great, and the tour was overpriced.
TOUR GUIDE RESPONSE: We are very sorry that you didn't enjoy your trip with us. We apologize properly
TOURSBYLOCALS RESPONSE: These comments came as a surprise to us and to Jay (who has delivered over 50 tours through ToursByLocals and we never heard anything about his command of the English language). The issue was brought up to Jay's guide support manager for verification.
Anne SzetoHong Kong
We wanted to include a visit to the DMZ to a tour of Seoul cultural sites so fitting it all in was a challenge. We could not see all we would have liked to but the guide did a great job in organizing to the best of her ability. The guide we had, Crystal Han, was excellent - fluent English, knowledgeable, adaptable and delightful.
TOURSBYLOCALS RESPONSE: Jan and Crystal work together - so as to avoid future confusion, we will create separate accounts for Jay and Crystal.
Michelle our tour guide was a great lady, my group have 2 very young kids she is understanding and loves the kids. I have no comment on her, but the company have mis comunication regarding the payment after the tour ended. But its all settle now.
TOURSBYLOCALS RESPONSE: Michelle is Jay's colleague - Angelina agreed to have her guide their family. Sorry for the confusion with regards to payment. It is possible to pay a 20% deposit if the tour is more than $200 and 45 days in the future. This tour did qualify for that, but full payment is needed prior to the tour. Jay did not make that clear and we've reminded him of the policy.