Megan GaulUnited States
We booked a wine tour with Henry for two. Due to his schedule, he wasn't able to accom our private tour and asked us to join two others. That would have been fine but we were still charged the higher cost of a private tour. Re the tour itself, Henry basically served as the driver and deferred to each winery to provide any information. It was also uncomfortable that he partook in each tasting. We felt like we'd just paid for Henry to go wine tasting for the day...not to mention that he was our driver.
TOUR GUIDE RESPONSE: Dear Megan, Thankyou for your feedback and I am sorry to hear that the tour did not meet your expectations. It is personally disappointing to me when my guests are not happy with my tours. I cannot guarantee every customer 100% happiness but I do strive to do everything I can to make my tours a success. I will take on board all your comments and use them to make all my tours even better in the future. Once again I apologize to you & appreciate your custom & helpful feedback.
TOUR GUIDE RESPONSE: Thankyou Rexall. It was a great day out with you all. Please contact me if you are ever in Germany again. There are many more German wine regions to discover ..... Yours, Henry.
Melanie RippentropUnited States
Henry provided a personal tour for me, given I was staying in the area over the weekend while on business travel. Henry did a professional job taking me to the Pfalz, allowing me to enjoy the day. We visited 4 wineries in the area, walked into the vineyards around Deidesheim and had lunch. He speaks fluent English and German, and provided translation through out the day. I would highly recommend Henry for any of his tours!!
TOUR GUIDE RESPONSE: Lovely review - Thankyou Melanie. I very much enjoyed spending time with you and going deeper into the fine wines from Deidesheim. Thankyou for all your generosity throughout the day. All the very best and I hope we meet again and encounter some more 'awesome monsters'..... Warmly yours, Henry.