Dianne ShanleyUnited States
I have sent a detailed complaint to ToursByLocals but suffice it to say that our guide was unprepared. He made many mistakes in timing and locations.
TOUR GUIDE RESPONSE: Having given 125 tours with Toursbylocals I can assure you that I always strive to give my utmost on all my tours. And, I believe that, my other reviews are a testimony to that. Of course I am disappointed and sorry to hear that your experience on our tour together did not match your expectations. Personally I feel I went to great lengths to make your tour a success. I am not aware of any 'mistakes in timing & locations' on your tour. You are my first customer to give me a 1 star rating.
James RappeUnited States
We had a wonderful day. Very knowledgeable, very courteous. Our tour day was very well planned out by Henry. If we have a future opportunity, we would request Henry again.
Nancy BakerUnited States
Gave us the tour we requested. Tour off the usual tour route, small quality wineries. Chose a good village to explore. Safe driver, friendly ....a most enjoyable afternoon
TOUR GUIDE RESPONSE: Thankyou Nancy, it was very nice to spend some time with you all. Yours, Henry.
Mathew R.United States
The program was exactly that for which I had hoped. The guide met my expectations.
Stephen TaylorUnited States
Henry was truly outstanding. He had a thorough knowledge of the area of Alsace and took us to some great wineries. It was a good break from the river boat tours. I would not hesitate to book Henry for any type of tour. He was a joy to be with.
TOUR GUIDE RESPONSE: Thankyou Stephen - it was a great day out. All the best, Henry.