Nancy CameronUnited States
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer if there was anything our guide, or ToursByLocals, could have done differently to have made this tour a 5-Star experience.
Joseph McAdamsUnited States
Great time with Elena. Gave us history plus personal insights into St. Petersburg/Russia. Much better than sitting on bus with 50 other people and waiting to get on and off. We were quickly dropped off on a corner by the sight and the driver was right where we needed him when it was time to drive to the next destination.
Thomas JohnsonCA, 92545, United States
Elena provided us with an outstanding experience. She is very knowledgeable and very professional. She made the tour very smooth. This was definitely the way to go for a quality experience. Her knowledge of history and the exhibits at the Hermitage was a big factor in the great experience.
Penny SeldinUnited States
We were so thrilled with both Elena and Boris, her driver. I was told how difficult it would be to not use the tours from the cruise line because it was Russia and nothing could be further from the truth. We saw more, did more and got to know two wonderful Russians. Elena was so knowledgable, accommodating, and charming to be with. She really went out of her way to do what was best for us, such as getting a wheelchair in several of our stops. A one-on-one personal tour is the only way to see Russia.
Teresa WuUnited States
Elena is very knowledgeable and well planned. We saw most of the best sight and she even introduced us to very authentic Russian food which we enjoyed very much. It was such a wonderful tour we really couldn't ask for a better one. She gave us the best experiences.
TOUR GUIDE RESPONSE: Dear Teresa, Thank you for coming and please come back. All the best. Elena
Ronald S.United States
Elena is one of the most knowledgeable guides we've ever had. Her expertise in history, architecture, geography, and current events was seamless. We appreciated both her professionalism and her warm personality. We highly recommend that she be your first contact when traveling to St. Petersburg. Just a wonderful two days...
TOUR GUIDE RESPONSE: Dear Ronald thank you very much! It was so pleasent to spend 2 days in your wounderful company to talk about economy of our countries. Thank you for coming and please come back. Elena
We are very happy with a tour and Elena as a provider She put all her love and effort to make our 2 days in st petersburg unforgetable she was very punctial and tolerant to answer all our gestions we will defenately come back to this magnificent city and will recomend you company to our friends.
TOUR GUIDE RESPONSE: Thank you Anna, please come back. It's always something new to do in our city! Elena
Mary CutrowUnited States
Elena was just fabulous and fun on our 2 day tour of St. Petersburg. We all loved every minute of it. She is so knowledgeable on the history of St. Petersburg and all of it palaces and churches she made it so fun for us. I would highly recommend her to anyone planning on being in St. Petersburg.
TOUR GUIDE RESPONSE: Mary, you have a lovely family it was a big pleasure to take you around. Thank you for coming, Elena
Bruce LyonHudson, FL, United States
We had 2 days touring Catherine Palace, Winter Palace&Hermitage, Cathedral Spilled Blood, St Nicholas Cathedral, Peterhof, Peter&Paul fortress, 2 authentic Russian restaurants. Elena, who is fluent in English, is completely familiar with all of the sites. The tour was further enhanced by Elena's broad knowledge of history and art. Tour accomplished with one of us in a wheelchair thanks to Elena's thorough knowledge of all sites visited including location of lifts and special access doors for wheelchairs.
TOUR GUIDE RESPONSE: You are such a nice people! I was very happy to take you around. And we always can do it one more time! Elena
Six stars are not enough! Elena is extremely well organized, knowledgable, and interesting. In addition, she is utterly charming. Six of us spent two full days with her, and we loved every minute. If you have an opportunity to book her, don't hesitate.
TOUR GUIDE RESPONSE: I love such a feedbacks! Thank you Daniel)) Elena
Wayne RichardsUnited States
We had a wonderful 2 days with Elena in St Petersburg. She is very knowledgeable and has a sweet personality. If I go back to the area I will definitely use her as a guide again.
TOUR GUIDE RESPONSE: Thank you so much! And come back one day)) Elena
Elena was very friendly, knowledgeable, and we all enjoyed our tour of St Petersburg. We had two very good days with Elena and she organised our tour to meet our needs, she and the driver were very good guides. We were really impressed with the way she got us all into the places we wanted to go and negotiated the crowds. Her commentary was very informative. We would recommend her to other travellers.
TOUR GUIDE RESPONSE: Lina, thank you so much for coming! Elena
Cheryl SchlesingerUnited States
This was one of the best travel experiences we ever had! Elena was exceptional in every way - prompt, organized, very knowledgeable and most of all very personable and a joy to spend two days touring! It is the best investment we made and plan to visit again and use Elena as our tour guide! Many thanks for a wonderful experience!
TOUR GUIDE RESPONSE: I'm very glad you liked it! You are so welcome! Take care Elena
Alan RolfeUnited Kingdom
The tour was the highlight of our Baltic cruise. Elena is a delightful, knowledgeable, enthusiastic and considerate tour guide. We are delighted to have been shown around St Petersburg over 2 days by Elena and cannot recommend her highly enough.
TOUR GUIDE RESPONSE: Dear Alan, Thank you very much for such a nice feedback! I've been working hard for the last few days. Did you read the book about Hermitage already? Have a nice day. Elena
Elena (Tour guide for tour #17240) top 5 star rating Thoroughly enjoyed tours. Pickups and returns were on time (roomy Mercedes van). Guide very experienced with specialised knowledge. She recognised and took account of the physical limitations of the group (walking in particular). Guide's English language skills excellent. She had particular skills in getting tickets quickly and guiding us through crowds and queues to get us to the most important exhibits
TOUR GUIDE RESPONSE: Thank you Helen it was a great pleasure to work with you. Elena
Louise MurphyUnited States
The tour was outstanding. Elena recounted Russian history to me in a very personal way. Elena is knowledgeable about St. Petersburg and all the palaces and points of interest that we visited together. Her flexibility in adapting to my schedule and accompanying me for 2 whole days was very appreciated and made the trip a pleasant and memorable one. We visited palaces, churches, museums, went to the opera, a Russian folk concert, had meals focused on Russian cuisine and did some fabulous shopping. Great!
TOUR GUIDE RESPONSE: Dear Louise, I was so glad to hear from you! Its good that you got home safely. Thank you so much for such warm recommendations. I was busy working for the last few days. It was a great pleasure to meet you! You are such a wonderful and dynamic person! You are very welcome in Russia any time. Tan you for everything. Elena