TOUR GUIDE RESPONSE: ?
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer why this tour experience appears to have fallen below our guides’ normal high standards.
We really enjoyed this tour in the forest and Simone was well prepared. A completely different side of Rio.
TOUR GUIDE RESPONSE: Thanks for the feedback! Kind Regards Simone
Simone was a fantastic tour guide who did a great job explaining everything & making sure we were all okay while on our hike/walk. She made sure we were comfortable & at a steady pace. she had great conversation & made us feel very welcomed.
TOUR GUIDE RESPONSE: Hello , Thanks for the feeed back, please inform about the 4 stars, any coment will be very informative. Kind regardsSimone