Albert YenchickUnited States
Knowledgeable guide who took my interests and needs to customize a perfect day in Belgium.
Wendy RyanUnited Kingdom
My Mum and myself had the most wonderful tour of the battlefields of Waterloo with Roland. Roland was very informative and helpful during our tour and I would highly reccommend any tour with him. Thank you Roland for a fabulous day.
TOUR GUIDE RESPONSE: thank you very much Roland
Roland was very knowledgeable and friendly. The tour only lasted 5.5 hrs instead of 6 as advertised but that was partially a result of us not stopping at all displays in the Waterloo Museum. We understood the entrance fee was included as our travel agent Colleen Roberts advised us but we had to pay an additional €53 to enter. As we had already paid $635.00 CDN we expected to have our entrance fee covered. Overall though, it was a very good tour. David
TOUR GUIDE RESPONSE: Dear David, Thank you for your feedback. Indeed it is hard to really appreciate how much time guests will spend at the visitors center. Some want to climb the 350 steps to the Lion Mount, some don't and as you say, the time you spend in the museum is variable. The entrance fee was indeed included and it is my mistake. I'am happy to refund of course and will advise our accounting department to do so. Thank you for your visit and feedback. Roland
TOURSBYLOCALS RESPONSE: The travelers have been compensated 53 EUR for the amount of the tickets, Roland is aware that the proper expectations will be set for future tours.
Dale WinogradUnited States
Roland is the type of guide that will 'bend over backward' to make sure you are having a great day of sightseeing. He is very personsable and knowledgeable and makes sure that you see everything that you had planned. Also..a great driver .. we drove a lot..and Roland made it seem so easy. Highly recommend him!. We had a great time!
TOUR GUIDE RESPONSE: Thank you so much! it really was a pleasure welcoming you and taking you around. Hope you'll have a safe trip back home! Thanks for your visit! Roland
Deborah RamseyUnited States
We spend a great day learning about Waterloo as well as additional historical and cultural information. Our guide was easy to talk with and answered all of our questions. He also offered suggestions of other sites we might want to see in Brussels. We will use Tours by Locals again.
TOUR GUIDE RESPONSE: thank You it was my pleasure meeting you Roland