Kristine MacMillanSaudi Arabia
Vlado was unable to do my tour but was able to provide an alternate guide named Angel who was very knowledgeable and a safe driver and I had a great time. Thanks so much!!!
TOUR GUIDE RESPONSE: Thanks I hope you will come again to visit Balla and always welcome
Ashley CheechooUnited States
He is knowledgeable, patient, calm, kind and he made our trip so memorable. He took us to places we would not made the time to see and made our trip so much more enjoyable and interesting. I highly highly recommend him to anyone looking for a tour in Macedonia. He went above and beyond for our family and we are so grateful.
TOUR GUIDE RESPONSE: Thank you for your visit, I am glad that you are satisfied with our service. You have one extra free day tour in on of our Balkans countries, I hope that I can provide you a good door to door service on your next trip. Thanks Regards
I knew from the very beginning that I had probably made a mistake by booking my 2 halfday tours through mr Vlado. The focus was not really on guiding me- it was more promoting himself, talking on his mobile, trying to sell extra tours & trashing his colleagues. I was told that the included airport transfers actually did have a payment, in cash as he did not have to pay % to the agency. So much for the honesty he likes to trash others for not keeping. Confusing, tiresome and unproffesional.
TOUR GUIDE RESPONSE: I am always, (and I will) doing my best for my customers to be happy and satisfied,(and obviously they are, with some exception) but sometimes somebody is allowed to think and have own different opinion.The time will show who is correct.
TOURSBYLOCALS RESPONSE: The guide manager brought these concerns to Vlado and they both agreed that some practices need to be avoided.