Audrey C.Mount Dora, FLA, United States
Kelly was late. She had her own tour in mind and we did not do anything out of the ordinary. She talked mainly about her own family with whom she lives. Her attitude was lousy.
TOUR GUIDE RESPONSE: Hi Audrey, thank you for your feedback. I am sorry for leaving you a not very good experience. I apologise for meeting you late, which is what I really didn't want to. Both me and my driver got at the port on time, unluckily we were waiting at the wrong EXIT ( There are two EXITS of Shanghai International Cruise Terminal.) I did have a few phone calls from unknown numbers so I didn't answer as I was in a rush to get to the other EXIT where you came out. I appreciate your time sharing your feedback.
Heidi CanarelliHenderson, NV, United States
Kelly was charming, knowledgeable and a joy to spend the day with. She gave us an interesting and informative overview of Shanghai. The day was well organized and we would highly recommend this tour with this charming young lady.
Douglas SmithUnited States
Kelly was funny and very knowledgeable. Her English is excellent. Great tour!
Marjorie RisingerUnited States
Kelly was a hoot. She had our trip already planned but listened to our wants. It was quite an experience to find western old pills(needed desperately) and at the same time to explore the Chinese medicines. (only looking) She had the expertise to tell us what we were seeing and planned the day so that we saw the most without crowds. thank you Kelly
David McAllisterUnited States
Kelly was unable to meet us as planned, but she arranged for a suitable substitute guide. Rachel knows Shanghai well and gave us a good 4-hour tour of the highlights, including the Bund, lunch in a local restaurant, Chinatown, and some shopping areas.
TOUR GUIDE RESPONSE: Thank you David for your time to write the review on our services. All the best. Kelly
Samin EftekhariUnited States
Kelly was incredible! Imagine if you had a relative in another country who can guide you around a foreign city. She was not only knowledgable about the history of Shanghai, but she knew exactly how to manage our time, energy, and closing hours of the attractions we saw in Shanghai. Her English was exceptional, and her patience, and demeanor is perfect for any clients satisfaction. In addition, she was exceptionally funny! She has a great sense of humor!!
TOUR GUIDE RESPONSE: Thank you Sam :)
Jeanne S.Los Altos, CALIFORNIA, United States
My husband and I had a wonderful time in Shanghai with Kelly despite a very rainy day. She is well informed about Shanghai and is prompt, aware of the needs of her clients and fun to be with. We would highly recommend her. Jeanne and Dave
Harry D PilaUnited States
Kelly was not available so she assigned Shine Qiu to take care of us. He was outstanding.
TOUR GUIDE RESPONSE: Thank you Harry, thank you very much for your understanding. I hope you enjoyed your time in Shanghai.
TOURSBYLOCALS RESPONSE: In the unusual case where a guide can't personally deliver a tour, the traveler is notified in advance and given the opportunity to cancel or accept the substitute.
Amy B.United States
excellent guide. Worked well with driver for dropoffs and pickups so we were able to cover great distances easily.