TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer if there was anything our guide, or ToursByLocals, could have done differently to have made this tour a 5-Star experience.
Tim CorbettSouth Korea
Wonderful tour, wonderful guide. The DMZ phase is a bit touristy (Jay does include this description in his preview of the tour) but still brings a sense of history to the separation between north and south. The music from the north is a bit eerie. We focused on the Gyenogbokgung palace as our tour of Seoul. Jay has hidden spots to bring out the visit. Jay himself is friendly, knowledgeable and enjoys bring S Korea to you. Well worth a day tour indeed!
TOUR GUIDE RESPONSE: Hello Tim and Hilary, Thanks for your quick feedback! I hope your couple could walk over 10,000 steps a day :) Be healthy and see you again ! Jay
Steve EdwardsUnited Kingdom
Easy way to see the DMZ. Jay was informative and allowed us to spend the day as we wanted, at our own pace. After taking us to a traditional Korean barbecue restaurant for lunch we spent the afternoon at the war memorial / museum which I would highly recommend. All in all a great day out.
Kirk JohnsonUnited States
Jay was great. I really enjoyed the DMV trip. I highly recommend them!
TOUR GUIDE RESPONSE: Hi kirk, so fast ! Did shower? I really appreciated no sleep in my van :) I hope to see you again at Colorado. Thanks, Jay
Frans HellemanBroadbeach, QUEENSLAND, Australia
Jay is a very knowledgable guide, and is very willing to tailor your tour to suit your requirements. You learn a lot about Korea just talking with Jay. The DMZ tour is very well organised, and especially relevant given todays political climate. We had a great lunch at a restaurant near the DMZ. We added a visit to the war museum in Seoul on as well--it is very well displayed and well worth a visit.
TOUR GUIDE RESPONSE: Hello Frans, The weather was perfect on the day. I also got a good time with your couple. Thanks again :)
Joel BermanUnited States
Jay was a most obliging and informative guide. We toured the DMZ with him and had a wonderful experience. He took us to a local restaurant for a delicious and authentic Korean dining experience. The kimchi soup was amazing. We then went to the art street where we we had so much fun. Jay actually cashed some money for us as we had run out of owns. All in all Jay was great and I would definitely recommend him
TOUR GUIDE RESPONSE: Hi Joel, Thanks for your very fast feedback! We are all young at heart:) Let's enjoy our life :) Jay J.
Jay is very enthusiastic and helpful. But he does not talk much and he does not provide much information and explanations. Importantly, the tour to DMZ does not include a visit to JSA (available for citizens of many countries), and it can be done much cheaper (no more than 30% of the current cost) from several local tour provides--in my view this tour is heavily overpriced. I suggest to shop around
TOUR GUIDE RESPONSE: Hello Yuri, First of all, I feel sorry that I couldn't satisfy your desire. FYI,DMZ tour and JSA(Joint security Area, AKA Panmunjon) tour are different kinds of tour schedule. Visiting JSA is not included in the itinerary. And also all private guides can not access to JSA area, that's why JSA tour can not be listed here. If you join organized JSA tour, one JSA guide covers max.45 guests on the bus. I appreciated your feedback. Thanks,
Mark K.United States
Jay was a great tour guide for Seoul and the DMZ. He really knew his way around and showed us more than we thought we might get a chance to see. Thoroughly enjoyed and would highly recommend!
TOUR GUIDE RESPONSE: Hi Mark and Elice, Come back again to see another part of Korea:) Look forward to see your couple again ~~< Jay
Pamela TrucksUnited States
We highly recommend Jay & would not hesitate to hire him again. He made everything as easy as possible for us & whatever we wanted to do we did! Jay has excellent English skills & was a good teacher for Korean language & pronunciation. He is relaxed & fun. He has a comfortable Sonata van with good visibility & provides wifi & charging cable! He's very concerned about safety and comfort. Provided good tips re public transport, got us front seats in the DMZ bus & funicular. Wonderful restaurant pick! THX
TOUR GUIDE RESPONSE: Hi Pam, good to hear from you. You make me flattered ;) Thanks again, Jay
Enjoy his friendliness and knowledge
TOUR GUIDE RESPONSE: I enjoyed too :) Hope to see you again one day. Thanks again. Jay
Orit CohenUnited States
As yesterday, Jay was a very good guide. Very organized and knew all details about the sites we visited. He drives very skilfully, is attentive and well informed. We are very pleased to have him guide us.
TOUR GUIDE RESPONSE: Thanks for your feedback!
George ShawUnited States
We entrusted Jay with our 18 year old daughter for a week in South Korea. It was a good choice. Jay provided clear communication, was very accommodating to our daughter's needs, and provided us many photos of her, to add to the photos our daughter took. He also provided the name of the perfect hotel to stay at. At the end of the trip Jay kindly notified us when she was safely on board her flight home. When our younger daughter graduates, we would trust Jay with her trip as well.
TOUR GUIDE RESPONSE: Hello George, I'm very happy to hear your great feedback! It was my pleasure showing your daughter around Korea for 7days. I feel like Grace is so talented for drawing. I hope to see you and Sara in near future:). Best regards, Jay
Louie AgaranUnited States
It was our first time to use tours by local and was excited and curious as to how different it is with the regular tour operators. Our guide Jay was fantastic. He is always early and very patient with our group. We are a family of 8 with elderly parents. Jay is also very knowledgeable with tourist sites and we also learned a lot about South Korean culture, daily lives and more. We actually booked 2 tours with Jay, DMZ and Nami Island. We are very satisfied and would recommend to our friends.
TOUR GUIDE RESPONSE: Hi Louis, Thanks for your comment. Hope to do touring all around Korea one day!
Cynthia ShawUnited States
We had a wonderful day with Jay! He is friendly and knowledgable and fun. I highly recommend this tour.
TOUR GUIDE RESPONSE: Thanks a lot :).
Patrick McNameeUnited States
My husband got sick the night before our tour. Jay was very helpful and flexible. We did not do DMZ tour; Jay took me out for a nice hike in Namsan Park, and was very considerate in getting me back to hotel and check in on husband. His English is good. He also took me to a historic area that tourists would have difficulty doing on their own. It was great to have Jay helping me around...he is personable and easy-going. I highly recommend him.
TOUR GUIDE RESPONSE: Hello Dionne, I got a good time with you and your daughter. Hope to touring all around Korea with your family one day. Many thanks,
Dear Jat, We came to Jeju and you were wonderful in showing us the place. We learnt many things during our stay in Seoul, thanks to you !!! You are a truly wonderful guide!!! We will surely come back and engage your services with the whole extended family. Thanks!!!!
TOUR GUIDE RESPONSE: Hello Mr.Toh, It was my pleasure to serve your family. I hope Deric will doing the military service well. Many thanks, Jay J.
Jay is a delightful guide, and generously shares his love of his country and culture. We learned so much more about Korea because of his expertise and enthusiasm. This tour tends to be crowded and filled with lots of tourists, so please plan accordingly. That said, it was important for us to experience this living history of Korea, and one cannot feel this by reading a brochure. One of the highlights was the delicious local lunch at a traditional Korean restaurant. Jay is a wonderful guide.
Dara NorthfieldUnited States
Our Tour guide was Don. We were so appreciative the Don took his holiday to give us an amazing tour. We did so much on this day despite the crazy traffic from all the Holiday travelers. We learned so much about Korea from Don. Don was sure to give us the most bang for our buck as we covered so many sites. Thank you Don for a wonderful insight to Korea. Don was a gracious guide and we are most appreciative. We would recommend this tour to anyone interested in seeing many wonderful Korean sites.
TOUR GUIDE RESPONSE: Thank you so much ~~
TOURSBYLOCALS RESPONSE: We are glad to know that Don did a great job. In the unusual case where a guide can't personally deliver a tour, the traveler is notified in advance and given the opportunity to cancel or accept the substitute.