Simon BeckerUnited States
excellent tour, very knowledgeable guide
TOUR GUIDE RESPONSE: thanks a lot. I really appreciate.
Raymon RiordanUnited States
TOUR GUIDE RESPONSE: Dear Raymond, honestly i'm a bit disappointed and surprised about your feedback as you were satisfied at the end of the tour (honestly you gave me also a good tip) but after exactly one year of the tour, you have rated me with such a bad rating without any comment. Are you sure that you're not confusing me with another guide / tour ?
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer why this tour experience appears to have fallen below our guides’ normal high standards.
Jeffrey PearlmanUnited States
Just a short note to let you know what great tours we had with Alessandro in Puglia. We had a great time. Alessandro was punctual, picked us up at our hotel, ate at great places for lunch, and his recommendations for dinner were perfact. The restaurants were delicious and exactly the level and quality that we expected. The trip to Alberobello was wonderful and the best was, I could rest and snooze all the way back to Lecce. Thank you Alessandro, Thank you tours by locals.
TOUR GUIDE RESPONSE: Dear Jeffrey, I'm glad you appreciated my tour guide services, the tour and the restaurant suggestions. ... and also a good snooze is important :-)
Another excellent day with Alessandro as our driver/tour guide. His knowledge of Puglia is expansive. The day was a bit long for us with some rain but we still enjoyed ourselves. There is so much to see in Puglia and Alessandro does an excellent job with helping us experience it all!
TOUR GUIDE RESPONSE: Dear Jack and Maria, It's a shame you are not as satisfied as for the other tour. I've tried to do my best but the visit of Lecce, Ostuni, Alberobello and the unexpected stop at the olive oil mill as well as the driving to get to Matera and the rain in Alberorello made longer the tour.
A professional, pleasant to be with and very informative. He managed through his persistence to enter port and pick us up from near the ship. Lecce tour was very interesting with many baroque churches. A horrible Autumn storm started and halfway to Alberobello we decided to go back. But again his professionalism showed when he persisted by giving us a fantastic ending in a Salumeria trying their antipasti, wines, grappa etc instead of returning back to ship early. Thank you Alessandro. You made our day.
TOUR GUIDE RESPONSE: Dear Joan, te weather or that week it has been the worst one I remember in August in the last 20 years and it's been a shame we didn't visit Alberobello. Fortunately Puglia it has got lots of interesting things to visit and to taste. I enjoied a lot the day with you and your travel companions. I hope to meet you in the next future in Puglia (you have to come back to visit the Valle d'Itria, Matera, etc.) or in Malta (that it should be wonderfull too)
Diana HarrisUnited States
Alessandro was great. We were a group of 6, one of whom had to cancel because he hurt his knee the day before, and another 1/2 way through the got very ill very quickly and we had to take him back to the ship. Through all of this Alessandro was very flexible with all of our issues, and quickly changed our tour as we went and still saw all that we had planned. Knowledgable and engaging, highly recommended.
TOUR GUIDE RESPONSE: Dear Diana, thanks for your feedback. It was a shame for your friends that missed the tour ... I will wait you again in Puglia for another tour. Pelase say hallo to all your travel companions: i really enjoied the day with you.