Shirley B.Quezon City, 1112, Philippines
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to quality customer experiences and takes all feedback seriously. We appreciate any learning opportunity to improve the quality of tour experiences. We have, as always, attempted to clarify with our customer why this tour experience appears to have fallen below our normal high standards.
Karen NelsonUnited States
Elena P. could not have been a better nor more interesting and knowledgeable guide; she was enthusiastic and had great ideas of fun and exciting places to visit, as well as where to have lunch as a result of our morning conversations with her. The driver was also very nice to be with and we learned a great deal about their daily lives. We recommend her highly and if we were to return St. Petersburg, we would want to have her as our guide again.
TOUR GUIDE RESPONSE: Dear Karen, thank you for your response! Will write you next week with the details, after coming back home. My best regards to Nancy.
Angela WhiteEdmond, OK, United States
Having Elena as a guide definitely helped us make the most of our time in St Petersburg! Her in-depth knowledge about the sites we visited made everything so much more understandabke and therefore more memorable.She welcomed questions on every topic, and since she has lived in Russia for many years, her perspective was very interesting. We were so grateful for her flexibility and willingness to let us stop to grab a soda or snack, find an ATM and some postcards, etc. Great guide and a really nice person!
thank you Elena for the great tour you gave us. We and our kids (21 and 29) enjoyed very much the day with you and the good driver. Your knowledge, your preparation and your charming personality made this a very positive experience for us. Your help with tickets and tips before our arrival was much appreciated. We will recommend you to all of our friends.
TOUR GUIDE RESPONSE: Edi, thank you! Have great time here with Erna, Debra and Sasha!
Susan BirksUnited Kingdom
Our last day was a walking tour of the city and explained how Russian people live, with some shopping and a visit to the Grand Europe Hotel for coffee which was an added bonus. Elena and the driver where very friendly and it was a pleasure to meet them both.
Susan BirksUnited Kingdom
Day two was a tour on the hydrofoil to the Peterhof Palace and it was outstanding Elena got us there in time to see the start of the music and fountains and every day got us back to our ship in the time allocated.
Susan BirksUnited Kingdom
really enjoyed our tour with Elena we did 3 daysx 6hrs she gave us a good insight to the history of St. Petersburg and every day was on time with our bus and driver, the weather wasn't too good but no-one can change that. First day was a tour of the city and the State Hermitage Museum. Elena explained to us in detail and answered all our questions as best she could.
James GrayUnited States
We enjoyed our two days with Elena. She is knowledgable and personable and uses very good English. We would definitely hire her again if we returned to Russia.
Deronda GurneyUnited States
Elena was awesome! She showed us St. Petersburg in just the way we wanted! Loved it!
Peter ChristensenUnited States
Most of the tour met our expectations, although some of the places were those we either found or could have found on our own. Elena was pleasant, but her voice was so soft, we often could not hear.
TOUR GUIDE RESPONSE: Dear Peter, when we parted, you confirmed that the tour went well and you have seen everything you wanted i.e. Baby’s House where Anastasia stayed, districts which are out of the core of the town. During the part of our walking tour I showed you places which, according to my experience, guests don’t know well. Most our talks took place in a quiet open air areas and our dialogs went smooth.
Jim KarlUnited States
Elena worked very well for my wife and I for 2 days of St Petersburg touring. The main thing we wanted was flexibility, and she offered that. Specifically she would have a plan for the day but absolutely deffered to how we were feeling or what we wanted to do. Also, very important for us, she was not constantly talking...we prefer to walk and ask questions...we did not want a running dialogue like many group tours end up providing. She was always on time, very courteous and knowledgeable.
TOUR GUIDE RESPONSE: Dear Jim, thank you!
Miriam HarringtonUnited States
Elena is a very good tour guide, and we were quite happy with her. Her background in architecture and her detailed knowledge of St. Petersburg history made her tour most informative. She was quite responsive to our preferences, and we saw all the major things we wanted to see on our day with her. Moreover, we had a very enjoyable time doing it! She has a warm and welcoming personality and very good English, and her driver was also very good. We recommend her highly.
Jim GreenawayNew Zealand
Our guide experience was excellent. Elena proved very approachable, willing to share her knowledge and her life experience making this more than a guided tour rather a journey with a new friend so that we could understand the current context within Russia. We enjoyed her company and her guidance, we were also able to modify our day to suit the conditions, avoid crowds and our ability to digest information and deal with the onslaught of other tourists. We are very positive about St. Petersburg.
Great tour, well organised and covered everything we wanted to see. Elena arrived ahead of time, organised a great driver with a clean, new car and took us efficiently to all the key sights. Elena sorted all admission fees for museums and helpfully translated for souveneir purchases, etc. Recommend Elena to anybody wanting an experienced guide for St Petersberg.
TOUR GUIDE RESPONSE: Dear David, thank you! Hope you and Susan had great time in the other two days. Didn’t see you at jazz party next day which turned to be very nice. All the best!
Michael GosneyUnited States
Elena was punctual, knowledgeable, and provided an excellent customized tour of Catherine's Palace.
Jean LehmannUnited States
Elena was very accommodating, met us promptly at the cruise ship dock and was knowledgeable. Our only concern was the inability to hear her. The sound system in the van did not seem to work properly and when we were in the various sights it was almost impossible to hear. I would suggest an investment in the individual headphone systems for any larger group.
TOUR GUIDE RESPONSE: Dear Jean, it was nice to meet such a group and it was pleasure to work with you. The microphone in a car was brand new and driver experienced it for the first time, probably not in the best way, sorry. As to myself – I had informed you that I got a sore throat because of high season. I will definitely think about your suggestion to get individual headphone system for such cases.
Steven M.United States
This was my second tour with Elena, the first being to Peterhof 18 months ago. The first tour was excellent. My two-day walking tour of wintertime St. Petersburg was also wonderful. Elena's English is very good, her knowledge of St. Petersburg is spectacular. She arrived with a fine plan for the two days, and was happy to modify that plan as my interests became clearer. She is a very pleasant person, and very resourceful. She, somehow, got tickets to a sold-out ballet performance at the Mariinsky!
TOUR GUIDE RESPONSE: Dear Steve, thank you! Looking forward to seeing you at your third visit of Saint-Petersburg )))
Elena is passsionate about her city of St Petersburg and environs. She is an excellent communicator and so knowledgeable about any thing that we wished to know. We choose this wonderful lady for she willingly came up with four great days which catered to our desires (other than her listed tours) We figured that by the time that we finished with Viking; we would be tired of palaces and churches. We would highly recommend that you consider her as your guide.
TOUR GUIDE RESPONSE: Dear Norman, I am glad I met people who had passion to discover and learn more and more in this World...Actually it was my dream - to take people not to the well known places. And we did it! I pay my respect to the courage and good mood of your small group. One thing you have forgotten to mention is, - as Marilyn said, - that I am a good doctor :-))). Hugs and kisses to everybody, let's stay in touch.
Patricia HaseltineUnited States
Elena helped organize a wonderfully informative tour for us concentrating on art and architecture. She is a mature, energetic and knowledgeable guide. Moreover she was very patient with the diverse requirements and paces of our little group. Her understanding of the history and various culture(s)of St Petersburg was clearly expressed. We all enjoyed the two day experience so much that we look forward to our next trip there.
TOUR GUIDE RESPONSE: Dear Patricia, thank you for your comment! And so wonderful surprise for me - all your nice group wants to come back one day....I enjoyed my time with You, Susan, Mary and Anna - please, give my warmest regards to them, and let stay in touch. Good luck in your work!