Traveler Ratings for Private Tour in Hanoi, Vietnam by Tour Guide Yany

 Tour Title:
 Location:
 Guide:
 Overall Rating:
 

Jennifer Lichty

United States
Rating

Tour: #10709, City tour - Discovery Hanoi in your way !, Hanoi, Vietnam    
Date: Apr 30/17

Wonderful tour!

Elaine Cranfield

Australia
Rating

Tour: #10709, City tour - Discovery Hanoi in your way !, Hanoi, Vietnam    
Date: Feb 7/16

Yany was good, and knowledgable, her English is quite good but needs work. We found her polite and informative.

Martha Warner

United States
Rating

Tour: #10709, City tour - Discovery Hanoi in your way !, Hanoi, Vietnam    
Date: Jul 29/15

Yanny did a a terrific job! She was very knowledgable and had an itinerary planned which hit all the Hanoi highlights. She brought a very clean large van which was was air conditioned and comfortable for our whole group. She spent extra time with us to help us find some souvenirs. Ask her to take you to her favorite pho restaurant! Highly recommend.

TOUR GUIDE RESPONSE: It was my pleasure, I always enjoy giving tours to such enthusiastic visitors such as yourself. There are many things in Hanoi to do and see, so much So, that I myself find new things even after living here my whole life. I'm looking forward to your return, thank you.

Alasdair Robertson

United Kingdom
Rating

Tour: #10709, City tour - Discovery Hanoi in your way !, Hanoi, Vietnam    
Date: Jul 1/15

Just the right level of information, friendly and great English. Great morning.

TOUR GUIDE RESPONSE: Thank Alasdair Robertson for the good comment. Hope you guys to have a wonderful trip in Vietnam :)

Brian Broderick

Australia
Rating

Tour: #10709, City tour - Discovery Hanoi in your way !, Hanoi, Vietnam    
Date: May 31/15

I took a day tour with Yany on 31st May 2015. I was impressed with her good nature, understanding and insight into the different areas of her culture. Her explanations were interesting and relevant. Even though the day was very hot, about 41 degree, her pleasant and relaxed approach to the day and her caring attitude, made the day most enjoyable. An excellent tour, thanks.

TOUR GUIDE RESPONSE: Thank you for the kind review. I am happy to that you enjoyed the tour. I had a wonderful time with you. It's always a pleasure to guide visitors that have such enthusiasm like yourself and hope you will return again ^^.

Wojciech Zablocki

United States
Rating

Tour: #10709, City tour - Discovery Hanoi in your way !, Hanoi, Vietnam    
Date: Apr 19/15

Not well organized. I paid for 7 hours tour, but she finished after 3,5 hrs by telling me there is nothing more to see. I wasnt so happy with the tour.

TOUR GUIDE RESPONSE: I'm truly disappointed and apologize that you didn't enjoy the tour experience.Each tourist is different and may not find one attraction interesting while another may find it very interesting.For that I like to spend more time and show the customer in great detail.If they don't find it interesting,usually just a quick look.I found you did not wish to stay at any of the attractions for longer than 5 or 10'and seemed disinterested in the tour as a whole.I’ll strive to improve & change the format of the tour

Jane Koltsova

United States
Rating

Tour: #10709, City tour - Discovery Hanoi in your way !, Hanoi, Vietnam    
Date: Aug 17/14

This tour hit all the highlights - the "must-sees" of Hanoi - and Yany made for excellent company. Although her demeanor suggested that she might be new to the tour guide game, her friendliness and knowledge of the sights more than made up for this. It was a pleasure to spend the day with her and learn more about Hanoi.

Tim Cohen

United States
Rating

Tour: #10709, City tour - Discovery Hanoi in your way !, Hanoi, Vietnam    
Date: May 24/14

A good tour in a busy city! Yany was very nice and personable.

TOUR GUIDE RESPONSE: Thank you for your nice comment, Mr.Tim. I hope you and your family enjoyed Hanoi :) .

Harry D Pila

United States
Rating

Tour: #10709, Ha noi City tour - pick up from Halong bay, Hanoi, Vietnam    
Date: Feb 19/14

Yany is a very nice young lady but please see my email of today to James Rha for the reason that I gave it a single star.

TOUR GUIDE RESPONSE: Dear Mr Pila, first of all I am very sorry. Unfortunately there were a few inconvenient and uncomfortable events during your tour. And it is understandable that those did not make you happy. I am working to improve my services taking your comments in consideration. I also hope you and your friends will accept my apologies. Wishing you and your friends to have a nice trip.

TOURSBYLOCALS RESPONSE: After going through Mr Pila's email to Customer Support we contacted Yani to hear her side of the story. She gave us detailed info on what happened during the tour and due to factors beyond Yany's control and the guide's request the appropriate compensation was issued to Mr Pila.

James Mulyadi

United States
Rating

Tour: #10709, City tour - a shot with Hanoi, Hanoi, Vietnam    
Date: Jan 27/14

Great Hanoi tour on our 6 hour layover. Thanks for accomodating us.

TOUR GUIDE RESPONSE: It's nice to meet you Mr and Mrs.Mulyadi. Hope you guys will have a wonderful trip in London ^^

Kenneth M.

Canada
Rating

Tour: #10709, City tour - Discovery Hanoi in your way !, Hanoi, Vietnam    
Date: Jan 7/14

We liked the itinerary Guide very nice, speaks good English but not as knowledgeable as other guides provided by Tours by Locals

TOUR GUIDE RESPONSE: Thank for your comment,Mr.Kenneth Murray. I will improve my knowledge to to the tour better next time.

Aj Henderson

Canada
Rating

Tour: #10709, City tour - Discovery Hanoi in your way !, Hanoi, Vietnam    
Date: Oct 15/13

Yany was pleasant and knowledgable and she changed the tour to accommodate our time. My only suggestion would be to use the time in the car as an opportunity to share insights about Vietnam or the places we were traveling through or giving background information about the places we were visiting.

TOUR GUIDE RESPONSE: Thank for your comment Mr.Aj Henderson. It will help me to improve my service. I am sure it will be very difference if I has a chance to meet you again.

DiAnn Plunkett

United States
Rating

Tour: #10709, Halong bay tour 1 day, Halong, Vietnam    
Date: Mar 27/13

Once again, the guide we hired, Yani, was not present. She sent Loan who knew more about Halong Bay than Hanoi. Our trip was a beautiful experience, but we think that if a guide is not going to give the tour, she should let you know prior to the tour taking place.

TOURSBYLOCALS RESPONSE: We got in touch with the guide and her support manager and they are working on procedures to avoid situations like the one above to happen again.

DiAnn Plunkett

United States
Rating

Tour: #10709, Ha noi City tour - pick up from Halong bay, Hanoi, Vietnam    
Date: Mar 26/13

We were met by Loan, who said Yani would join us in Hanoi. Loan gave very little information about Vietnam as we traveled (3 hours) to Hanoi. She kept telling us Yani would meet us later. In Hanoi there was very little information given to us about places we visited. Loan had a piece of paper she kept referring to and didn't seem to have too much knowledge. Met Yani at puppet show, 10 minutes, and then she was gone. Driver talked on his phone while driving until we asked him to stop. Below average.

TOUR GUIDE RESPONSE: Dear Mr and Mrs.Plunkett.My apologies to you,Mr.Jack and Mrs.Virginia.I had an urgent matter at that time that needed my attention,I rarely ever conduct tours with use of any help.However I felt that Loan was capable of conducting this tour in my absence,and unfortunately this wasn't the case.The fault of this's all mine,and Loan will no longer be assisting me.I have been conducting tours for some years,this was clearly unacceptable to me,and will never allow this to happen again.Please accept my apology.

TOURSBYLOCALS RESPONSE: We got in touch with the guide and her support manager and they are working on procedures to avoid situations like the one above to happen again.

Todd Slaughter

Norway
Rating

Tour: #10709, City tour - Private tour for Mr Todd Slaughter, Hanoi, Vietnam    
Date: Mar 8/13

Being met at the airport by Yany was like being met by a friend. We felt really welcome - she is a truly sincere person. Yany and her very good driver soon had us downtown and checked-in to our hotel. The next day,Yany was in the lobby, smiling, and ready to take us, on what turned out to be, two wonderful days of sightseeing in Hanoi. Everything was just perfect, including lunch on both days, which Yany treated us to. She is one of the best tour guides my wife and I have ever met!

TOUR GUIDE RESPONSE: Thank you so much for these kind words Mr.Todd, I enjoyed myself as well. I, as many Hanoians, take great pride in the history and vibrant energy of this city and am always happy to show others all that Hanoi has to offer. Guiding new visitors always gives me a chance to see my home in a new and fresh way. You will always have a friend in Hanoi. Thank you. Please send my best wishes to Mrs Oy.

Carol Davis

United States
Rating

Tour: #10709, Ha Noi City tour - pick up from Halong Bay, Hanoi, Vietnam    
Date: Feb 20/13

Yany was very knowledgeable. We enjoyed our visit to Hanoi.

TOUR GUIDE RESPONSE: Thank you Mrs.Carol. Wishing you and your friends have a nice trip

Glen Hill

United States
Rating

Tour: #10709, City tour - Discovery Hanoi in your way !, Hanoi, Vietnam    
Date: Nov 13/12

Yany gave us a day packed with culture we would have not gotten otherwise. Getting around Hanoi can be a challenge as we had 48 hrs there. We saw all the major temples, Literature Temple As the day progressed, it became apparent that she was not giving just facts, but has a deep love of her people and her culture. It was such a pleasure touring with this young woman. Recommend her highly.

TOUR GUIDE RESPONSE: Thank you Mr.Hill. It's nice to know that you and your wife enjoyed the tour. Thank for sharing me something about your country. Hope you and your wife got home safe and sound.

Wayne Grady

Canada
Rating

Tour: #10709, City tour - Discovery Hanoi in your way !, Hanoi, Vietnam    
Date: Nov 8/12

Yany was a delightful tour guide who provided an interesting day tour of Hanoi which included a tour of the Ho Chi Minh Museum.A highlight of the tour was a viewing of the Water Puppet Show --which is a must for inclusion on any tour of Hanoi . The lunch arrangements were excellent in a local Vietnam restaurant--all in all an enjoyable tour.

TOUR GUIDE RESPONSE: Thank you Mr.Wayne Grady, Hope you had a nice time in Vietnam.

Mel MacLeod

Canada
Rating

Tour: #10709, City tour - Discovery Hanoi in your way !, Hanoi, Vietnam    
Date: Nov 3/12

We enjoyed our time with Yany ... she was very willing to customize our tour so that we would be visiting different venues than those that would be covered on our scheduled tour that we were joining later. She was very knowledgeable and passionale about her city and was willing to spend more time with us that our jet-lagged bodies could accommodate. I would highly recommend her.

Matthias Besserer

Germany
Rating

Tour: #10709, City tour - Discovery Hanoi in your way !, Hanoi, Vietnam    
Date: Oct 25/12

Yany did a good job in showing us the highlights of Hanoi. The tour was nice as an introduction and a first overview

Greg Cronan

Australia
Rating

Tour: #10709, City tour - Discovery Hanoi in your way !, Hanoi, Vietnam    
Date: Oct 23/12

Yany was great.her explanations of Vietnamese culture were clear and informative.I was especially impressed by her knowledge of ho chi min.she was a great tour guide and the four members of my group really enjoyed the tour.

TOUR GUIDE RESPONSE: It's nice to hear that you and Mr.Grey, Mrs.Cathy and Mr.Yoshi enjoyed the tour. Wishing you all to have a nice time in Vietnam ^^

Craig Brewster

United States
Rating

Tour: #10709, Hanoi city tour - private tour for Craig Brewster !, Hanoi, Vietnam    
Date: Sep 1/12

What a great way to see Hanoi. My guide Yany picked me up a hotel taking me to visit some of the historical and cultural sites of her City. We visited The Tomb of Ho Chi Minh , The Gardens, The House on Stilts, One Pillar Pagoda ,Temple of Literature,and The Water Puppets. Yany was very personable and professional sharing with me much history of Vietnam . She speaks excellent English which was so helpful for my understanding. She made me feel very comftorable and safe. Thx for intro to Hanoi food Thnk U

TOUR GUIDE RESPONSE: It's nice to know that you enjoyed Hanoi. You are a great teller. Thank for your stories. Best regards to you and your wife.

Tim Wolin

United States
Rating

Tour: #10709, City tour - private tour for Tim Wolin, Hanoi, Vietnam    
Date: Jun 22/12

TOUR GUIDE RESPONSE: Thank Mr.Tim. I had a great day with you.

Susan Miller

Malaysia
Rating

Tour: #10709, Hanoi city tour - private tour for Ms.Susan Miller !, Hanoi, Vietnam    
Date: May 2/12

Yani and the driver picked us up at the hotel on time. She was very friendly and was happy to answer any questions if she was able to. One of the Pagodas was closed when we went but we were able to return to it, i think she should have known the opening times. We went to the market as requested but she was unsure of her way around so had to ask the locals. She arranged the cyclo tour around the Old Quarter as promised. We enjoyed our day with Yani.

TOUR GUIDE RESPONSE: Thanks for your comment Ms.Susan. It will help me to improve my service. I hope to have change to give you the best service next time. Wishing you and your friends to have a nice trip.

Allan Auringer

Canada
Rating

Tour: #10709, City tour - Discovery Hanoi in your way !, Hanoi, Vietnam    
Date: Mar 10/12

Yany was very friendly and helpful. The itinerary provided highlighted some of the most famous landmarks in Hanoi. It was a Saturday so some of the sights were quite busy. Yany either seemed to lack the knowledge or confidence to provide some explanation about some of the sights. As we traveled through the city from one site to another she could have provided some description of where we were. All in all though it was a good day and the four of enjoyed the tour.

TOUR GUIDE RESPONSE: Many thank for your comments. I will try the best to do better for the next time. It's very nice to know that you all enjoyed the tour. Wishing you to have a good time in Vietnam.

Barbara Eisenberg

United States
Rating

Tour: #10709, City tour - Discovery Hanoi in your way !, Hanoi, Vietnam    
Date: Dec 1/11

TOUR GUIDE RESPONSE: I had a nice day with you and your friends. Thank you very much :)

Gene Kern

United States
Rating

Tour: #10709, City tour - Discovery Hanoi in your way !, Hanoi, Vietnam    
Date: Jun 8/11

Yani was extremely knowledgeable and made us both feel comfortable. We very much enjoyed our tour of Hanoi and highly recommend both Yani and the service.

TOUR GUIDE RESPONSE: It's very nice to meet you and Ms.Diana. Thank you very much for your good comment. I wish both of you to have a wonderful trip.

Beth Berk

United States
Rating

Tour: #10709, City tour - a shot with Hanoi, Hanoi, Vietnam    
Date: Feb 13/11

Prior to meeting with Yany as my guide in Ha Noi, she was extremely responsive during our email communications and very big on an 'aiming to please' style of customer service too. I spent my first day in Viet Nam, in Ha Noi with her and she was terrific, as too our driver. Yany is extremely smart, curious to learn about others and very willing to show off her city/country and provide first class customer service. I highly recommend her, and she is very sweet too! Beth B. Maryland, USA

TOUR GUIDE RESPONSE: Thank you very much for choosing me as your guide in Hanoi, Ms.Beth. It's very nice to know that you had a great time in Vietnam. You know, you are a wonderful person. Hope to see you again.