Derek AtkinsonUnited Kingdom
Excellent tour guide very good
Margaret GarnettWest Vancouver, BC, Canada
Walter was well prepared and well organized and his depth of knowledge and time management was excellent. However is accent was such that he was hard to understand at times
We thoroughly enjoyed the day and would highly recommend Walter as a guide
TOUR GUIDE RESPONSE: Thank you for your kind comments...
Kelvin DyerSouth Africa
Thoroughly interesting and enjoyable. Special thanks to Walter for sharing his knowledge and insights, it was a very special morning that we spent with him. Highly recommended and we would hope to do further tours with him in the future.
TOUR GUIDE RESPONSE: Thank you Kelvin for your kind words.
Bill HarleyUnited Kingdom
Despite giving details of the purpose of the visit to Singapore our guide failed to address the information requested. Eg the Jalan Besar Stadium was closed at the time of our visit and the Researcher at Changi Museum was not available at the time of our visit and has not been in contact since to seek further information, despite contact details being given to our guide.
TOUR GUIDE RESPONSE: Thank-you for your feedback.There was a misunderstanding which resulted in the dissatisfaction of the tour and I do apologize. It is correct that the stadium was closed and for this I am sorry and I would like to compensate you for this. As the Researcher visit was not in the tour, I did not arrange for any meeting. I was unaware you wanted this info until the day of the tour. The researcher was contacted for you after and he was supposed to get in touch with you, I'm sorry if he hasn't contacted you yet
TOURSBYLOCALS RESPONSE: The customer has been provided a partial refund due to the fact that the Stadium was closed unexpectedly. The guide has acknowledged his fault and has been coached to prevent issues such as this one from happening again in the future.