Daniel V.United States
Be sure you are getting what they say you are getting. We paid a very large sum for what we were told by ToursByLocals staff would be a complete tour but it ended up that we only received a car and driver for the day. We had to pay for 2 separate tour guides which brought the amount paid to an absurdly high sum. What is most infuriating is that I called ToursByLocals the day before to confirm that all tour services were covered. Staff person said absolutely which means she was lying or incompetent.
TOUR GUIDE RESPONSE: Dear Sir. It is very clear on each of my tours That I am a driver not a guide. In this moment you are rating my service as a driver.And is not a good rate.I don't know what the tbl staff told you I only know that i did my best for you. Ciao
TOURSBYLOCALS RESPONSE: Tours By Locals has looked into this matter and we have concluded that the information the customer was seeking was provided on the tour description page as well as the booking confirmation, this information was not passed on to the traveler by the travel agent. The support staff member also overlooked this detail and this is at not fault to the guide. We have taken steps to make these details more clear for the future.