Jeffrey StrumUnited States
Phil was very informative and friendly. We enjoyed his commentary; however, he was 10minutes late. He didn't notify us that he was running late nor did he apologize so that was a bit strange. This was the first tour we had gone on that the guide didn't offer any bottled water. It was very warm in Singapore and a tour of 4 hours without water is unacceptable. The locations he chose to take us to were good, but, they didn't "wow" me. If it hadn't been for the above, we would have rated him excellent.
TOUR GUIDE RESPONSE: thank you for your valuable feedback. My sincere apologies on not explaining myself. I reached the hotel at 9am but as the drive way was full and only allowed 6 cars to stop including 3 taxis, i had to wait my turn. I made a turn to Fairmont coach bay but it was also full n i had to loop back. When i got to you the other couple who stood up when they saw your name and almost left with me till you called out was funny and we laughed about it n made me forget to explain myself. i'm sorry