Hiro was a fantastic guide. His English was excellent. He was easy to communicate with pre- tour and even helped me understand booking for Shinkansen when we were in Australia.He was a great guide in Tokyo - very patient teaching us how to use subway, and he was most flexible with our half day itinerary so that we could stay longer at places of interest for us. He also guided us through the busy Tsukiji Fish market and recommended some great places to buy food. Would highly recommend this gentleman!