Merdene HessUnited States
Anna is an attractive, nice, courteous tour guide: right on time and called ahead. However, we We requested a car tour because my husband had just completed radiation therapy . This was an additional charge of $431 an exorbitant amount and we were not in the car that much. The air conditioning was much too cold and we asked for it to be lowered and it never happened I rolled my window down to get warm and was told to roll it back up. We eventually had jackets on, cold noses and ears hands to warm up
TOUR GUIDE RESPONSE: Hi Merdene, I am sorry to hear how you felt about the temperature inside the car. 1. Aircon blower at the back was shut off promptly, when you mentioned cold. 2. I asked, but you did not said you unwind window due to cold, and so driver winded window up & down, in order to clear the rain droplets on your window. Please accept my apology for being too engrossed in our conversation, that I had over looked, you may still feel cold even when you had your jacket on!
TOURSBYLOCALS RESPONSE: ToursByLocals are committed to quality customer experiences and take all feedback seriously. We appreciate any learning opportunity to improve the quality of tour experiences and we have taken necessary action to address the issues raised in this review. Please do not hesitate to contact us if you have any further concerns.