Ian BirkettUnited States
Jake is friendly and knowledgeable, but the tour was not guest-centered, but rather a route with a time schedule (which was in the morning was good because of the Glocekenspiel at 12 pm). However, I felt like I was asking him a favor to learn the subway system (he was rushed), and the tour ended early at 3 pm rather than 4:30 pm. I could have used his help with specific shopping, but he acted like tour was done, and I did not want him to wait while I took care of traveler's diarrhea!
TOUR GUIDE RESPONSE: I'm soo sorry you didn't enjoy the tour!! After helping you find your new hotel in the morning I wanted to make sure the two of you got to see the city. I ended the tour early because it was obvious your wife wasn't feeling well. I'm so sorry you felt like I rushed you or that I short changed you. I truly wish you would of said something because I would of gladly helped her find an Apotheke or shown you more of my favorite city in the world! Come back so that I can make it up to you! My treat!!