Sara SchwartzhoffUnited States
Darren put together a private tour for us (family of 4 with 2 teenage boys). He knew how important it was for me to cuddle a Koala and that the boys wanted to do some hiking and waterfall viewing. Upon picking us up, he informed us that the Kuranda sky rail was closed unexpectedly for the day which usually means the Koala Garden is closed. He had already contacted them and drove us up there so I could have my koala cuddle before we continued on with our day as planned.
TOUR GUIDE RESPONSE: Thanks so much for the 5 star review Sara. We take great pleasure in providing quality service to all our customers. However when it came to giving you the best possible service amidst a few challenges, it was our absolute pleasure. Knowing the importance of your priorities was made easy for me due to your awesome communication pre tour. I believe this made everything flow very smoothly. As you know there is still so much more to see, so please feel free to contact me again if travelling this way. Darrin.