Traveler Review for Private Tour in Rome, Lazio, Italy by Tour Guide Caron M.


Tour: Best Eternal city tour

Todd Monroe

United States
Rating

Tour: Best Eternal city tour, Rome, Lazio, Italy
Date: Jun 28, 2016

Tour with substitute guide, Bru, at Colosseum went well....lunch was at a neat local eatery. After lunch, left with another guide, Nadia....our guaranteed Vatican tickets were not available for time promised, Nadia was at a loss on what to do...no contact with me by text from Caron to explain what was going on...waited for an hour on steps....Nadia then left us before tour was over

TOUR GUIDE RESPONSE: The Vatican guide was with you and it was difficult getting in that day due to the Vatican changing the Sistine Chaple entrance due to the holiday. As I explained in the voucher I only use certified guides that can explain in great detail all the important aspects of the Vatican museums. It's an added plus for all visiting. Bru is certified and was not a substitute. Thank you and I'm sorry that you were frustrated by the changes , out of my control. Happy that your group was able to see everything!!!!!!!!