Elena met us as arranged & immediately asked how we wished to proceed with our tour. We had booked a full day tour & feel that Elena was an excellent guide who passed on her extensive knowledge of the city & its history to us perfectly. Elena is very perceptive, if she thinks you show interest in something she will stop & explain it. We got to see much of the city during our short visit and the fact that Elena had pre booked the Uffuzi and Accademia saved us a lot of time. Highly recommended. Thank you!