We were picked up on time from the ship and driven to Florence with 1 stop overlooking the CBD. Mila met us and was very friendly and knowledgeable but her English was difficult to understand. There was a little misunderstanding about what we wanted to do - no shopping, see sculptures! Went to Pisa on way home. We had no idea Pisa was more than just the leaning tower. We could have spent much more time there - although we were certainly not rushed. A good day but probably could have been better.