Traveler Review for Private Tour in Hakone, Japan by Tour Guide Toshiyuki O.


Tour: Hakone and Views of Mt. Fuji To,...

Pratik Patel

United States
Rating

Tour: Hakone and Views of Mt. Fuji To,..., Hakone, Japan
Date: Oct 18, 2015

Mr Toshiyuki is a very nice man. He was very helpful with the babies. There were something things closed that was not in his control. We had an issue with pricing that was not clearly stated, but that was resolved satisfactorily once we got back from the trip. I would rate this 3.5 if possible (but doesn't let me). We took 3 other tour by locals tour, and they were all spoke excellent English, but we had a hard time with understanding him, and that is why I take 1.5 stars off.

TOUR GUIDE RESPONSE: Dear Pratik Thank you very much for your comment. I will do my best if I can have another chance in the future. Payment was sorted out after with Tours By Locals, sorry for the confusion. Regards Toshi

TOURSBYLOCALS RESPONSE: The customer has been reimbursed for the transportation cost that was not mentioned prior to booking. In regards to the guides spoken English, after speaking with this guide numerous times, we feel confident in his English language skills and guiding ability.