Connie CampbellUnited States
no penguins; alternative tour was given but it was pretty marginal
TOUR GUIDE RESPONSE: The penguin colony was opened and closed several times during the season due to the decreasing number of penguins. It was 100% unforeseeable. We did offer a hike instead,so we drove 125 Kms. round trip to a new trail for hikers which is considered superb by the tourism Board in Chile. Now I know it is not that much. Anyway the customer is always right. Thank you very much to have traveled with us.