Traveler Review for Private Tour in Venice, Veneto, Italy by Tour Guide Fernando


Tour: First Time in Venice

Kimberley Coronado

United States
Rating

Tour: First Time in Venice, Venice, Veneto, Italy
Date: Jul 15, 2015

I was at our meeting place and stressed because I didn't have a phone. Finally found a local that allowed me the use of hers. He was a full 30 minutes late. The tour was slow but informative. But after David in Paris and Francesc in Barcelona this tour was rather underwhelming and didn't seem well thought out or planned.

TOUR GUIDE RESPONSE: I have read and acknowledged your comments. I apologize, though after re-reading our correspondence I see that we agreed to meet at 3:45PM not at 3:00pm as you wrote. When you phoned me asking where I was, I was coming from another tour and I manage to get to the meeting point as quick as I could. I am sorry you felt the tour was not thought out but you booked a tour that also included St Marks church that you declined to visit. So I had to change the itinerary on the spot.

TOURSBYLOCALS RESPONSE: As we retain all messages between guides and travelers, we were able to view the written confirmation that this tour was in fact changed to a half an hour later than originally booked as agreed by the traveler and guide.