Our family of 5 (including 3 teenagers) had a wonderful full day tour experience in Florence with Eliza in Dec 2014. She was engaging and knowledgeable and quickly built a great rapport with our children, who didn't grumble despite a few museum visits. Eliza met us at our apartment and planned the tour to bring us back again, making sure we hit all the highlights along the way. She was full of tips for shopping, dining and further exploring this wonderful city. Full marks!