Shay MeckenstockUnited States
His accented English was sometimes difficult to understand. He did NOT provide a Van as purchased with our tour, but a C-Class Mercedes; a nice car but too small for four adults to tour in. Very disappointing! We drove around a lot and when we did stop, he did not get out of the car to accompany us to the Arch, Notre Dame, etc, to tell us about the sites. He explained them as we drove by. A little more attention to the site significance would have been appreciated.
TOUR GUIDE RESPONSE: I'm deeply sadden by the fact that you found aspects of the tour disappointing, please understand that it's difficult to park the car in every site while driving, Paris is a difficult city to find parking. Yes, I have to talk while driving most of the time, this is the best way to be able to tour the whole city. I admit that i did not provide the vehicle that you were expecting, and i'm very sorry that you found the Mercedes class C inadequate. Please accept my sincere apologies.
TOURSBYLOCALS RESPONSE: We have worked with Gustavo to update his tour descriptions in order to set the right expectations for his driving tours. We also provided a partial refund to the traveler to account for the unexpected change to a lower-quality vehicle.