Sarah N.United States
Yasuko was sick, but she sent her friend to give the tour instead. Our guide came prepared with all the materials Yasuko had gotten together. She knew Tokyo inside out! We saw all the places we requested, she showed us how to buy a train card, and was so helpful and endlessly patient while my husband and I shopped! The brochures and maps were so helpful for the rest of our trip, we used them a lot! Yasuko also gave our guide an origami book to give me because she knew it was one of my interests! Arigato!!
TOURSBYLOCALS RESPONSE: In the unusual case where a guide can't personally deliver a tour, the traveler is notified in advance and given the opportunity to cancel or accept the substitute.