Carole N.United States
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer if there was anything our guide, or ToursByLocals, could have done differently to have made this tour a 5-Star experience.
Willliam DunawayUnited States
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to quality customer experiences and takes all feedback seriously. We appreciate any learning opportunity to improve the quality of tour experiences. We have, as always, attempted to clarify with our customer why this tour experience appears to have fallen below our normal high standards.
Charles MillerDallas, TX, United States
Christian was very flexible with our tour with having a change in the place we docked and he picked us up in Bayonne to start the tour instead of St, Jean de Luz. Despite the rain, we had an enjoyable day driving through the region and having a nice lunch in the Pyrenees and an eventful ending in St. Jean-Pied-de-Port. Christian was very informative about the Basque way of life and would recommend this tour to experience the different sights the Basque region in France has to offer.
Michael JahrausUnited States
Christian was very friendly. We requested help with researching my Wife's Basque Heritage. Christian was most happy to do this and we plan to stay in contact with him to share information. Our sightseeing through the Basque countryside was beautiful. Christian was very knowledgeable with French and Basque history making the drive most enjoyable. I highly recommend a tour with Christian!
TOUR GUIDE RESPONSE: Thank you Michael, It was an enjoyable adventure - searching for your Basque ancestors! Please feel free to continue communicating with me for any assistance regarding your quest. - Christian
Richard N.United States
We asked Christian to provide a customized version of one of his standard tours, hoping to visit 3 small villages in the Basque region of France. Unfortunately, the first village had a special event and there was no parking within 2 miles of the village. Our visit was during August when many Europeans are on vacation, resulting in far more people touring sites than one might find during other months. The second village that we visited was larger and so crowded that it was difficult to enjoy.
TOUR GUIDE RESPONSE: Tourist destinations during the month of August are always crowded. Parking in the first village was 200 yds away, not 2 miles - from the (very small) city center. I was surprised when you insisted to keep going on to the next destination, rather than visit the village because they were celebrating; I would have thought that visiting during the local festival would be the BEST way to experience local culture. I'm sorry you were disappointed. Q: Should I have INSISTED that we visit, against your will?
Peter GrimmUnited States
Knowledgable and pleasant guide who sets an itinerary based on client preferences. I would recommend Christian without reservation. Excellent overview of Chartres and LoireValley chateaux over 3 days.
Donald BerhangUnited States
Tour overall was good. Christian was very personable and accommodating.
TOUR GUIDE RESPONSE: Thank you Mr Berhang, I'm grateful you appreciated my efforts. Its a new tour for me, and I will now be better prepared for next time. The security checkpoint at the La Rochelle Port is a quite complicated - unlike Bordeaux, Saint Jean de Luz, and other ports in France I now know that it requires extra time & preparations - this experience with your group will help me avoid the same problem in the future. Thanks again, kindest regards
Steven BrownUnited States
Christian was very entertaining and educating. We had a wonderful experience.
Katherine DowningUnited States
Christian is an excellent guide and you cannot do better than this tour of the Loire castles. We took the train from Paris and Christian worked hard to maximize our time in the valley. He is very knowledgeable and great with families. Let him drive and you can just enjoy the beautiful scenery! Highly recommended.
Christian was very informative and helpful
Marie ChuaUnited States
It was interesting to listen to his perspective as an expatriate. We definitely appreciated his comparison of French and American culture. It allowed us to truly understand and embrace the difference
Scott ErwinUnited States
Christian is great company to spend the day with. Very easy going. He knows his history and helped us understand the importance and significance of the Normandy region. The only negative was his air conditioning did not work and it was a hot 3 hour drive back to Paris. It was all good though, we went and had a cold beer at the café on the corner by our apartment. It did taste good. Thanks.
TOUR GUIDE RESPONSE: Thank you Scott
Mark MooreUnited States
Christian was GREAT!! We hired him for two days to drive us to the Loire Valley and the Champagne region. He was very knowledgeable and patiently answered our questions. We were traveling with my parents who are a little older and he was great and answering questions for them. My father's hearing isnt the best, especially when you add an accent to the English. Christian being an American English speaker was invaluable in that regard because my Dad could understand what was being said! Use Christian!
TOUR GUIDE RESPONSE: Thank you Mark - it was a pleasure meeting you & your family. I hope to see you again someday - to show you the Southwest of France => Dordogne & Bordeaux region.
Timothy LinHong Kong
TOUR GUIDE RESPONSE: Thank you Mr Lin, I look forward to meeting you (and your family?) again in the future. kindest regards, Christian
Howard KristolUnited States
TOUR GUIDE RESPONSE: Thanks for choosing me to be your driver-guide for your private excursion through Southwest France. - Christian
Anthony PrevettUnited States
TOUR GUIDE RESPONSE: Thank you Mr Prevett, I hope to see you again sometime in the future
Sterling Helwick JrUnited States
We really enjoyed Christian's tour. We saw many interesting sites along the way, especially the city of Sarlat. His commentary was very interesting, and it encouraged us to return again to this beautiful part of France.
TOUR GUIDE RESPONSE: Merci Monsieur Helwick!
Margaret EldredUnited States
Get, but could use a better vehicle, I sat backseat and it was not the best. Christian was very knowledgeable, friendly, interested in showing us what we wanted to see.
TOURSBYLOCALS RESPONSE: Cristian has now changed the description of the car and has fixed the noise in the roof.
Margaret EldredUnited States
Diane GoldmanUnited States
We had 2 great days with Christian. He took us to Sarlat which was magical. Without him we never would have known about this great city. Next day was Bordeaux and St. Emillion. He was a delight and fun to be with.
Marjorie F.United States
We paid a premium for a very expensive private tour of Dordogne, but got a nice driver only. Christian is charming, but had no itinerary, gave us virtually no history or information about sites, drove us to places but did not guide us at all. For example, drove us to the top of Rocamadour, gave us no information, and told us to walk down and he'd meet us at the bottom. He took us to 2 caves that were closed. Dropped us off at a castle to go through ourselves with no info. Disappointing trip.
TOUR GUIDE RESPONSE: Please note in my profile & tour description: "I'm not a licensed guide & will not be able to guide you inside the historical monuments. I can arrange for a licensed guide to provide this service upon request. One of the ... advantages to my tours is flexibility. I may propose or start the day with an itinerary in mind; ... but from there the day will unfold according to your personal wishes." French job title: Voiture de Tourisme avec Chauffeur Local knowledge I shared: The real Poly-chromatic cave art.
TOURSBYLOCALS RESPONSE: We forwarded the customer's comments to the guide and his guide support manager who is in touch with Christian and is working on ways to improve the wording on his tours in order to make sure that the definition and expectations of a driver/guide is clear to those interested on touring with him.