Gary JohnsonDelta, BC, Canada
I was very pleased with Roland's tour for several reasons: - He was prompt and very personable. - he was a very safe and courteous driver - his car was very new, clean and well maintained - He had come up with a game plane that was just what I had asked for. - All the sights were high quality and his information contributed greatly. - I would highly recommend Roland's services to anyone who wishes a memorable experience. Thank you for this opportunity to praise Roland. Yours Truly Gary
Larisa CrockettUnited States
It has been a great pleasure to meet Roland and go on his tours for our stay in Brussels! Always on time, very courteous, interesting information... we've got a nice experience in Belgium with great memories thanks to Roland! Willing to book him for our next visit to Belgium and surrounding areas!
James KleinUnited States
Roland was the consensus best tour guide our three person group had during our 12 day Baltic cruise. He drove us to and from the cruise port; He was prompt, very friendly, very knowledgeable and he spoke fluent English. He showed us all around Bruges His tour included a stop at one of their oldest breweries, a tasting at a delicious Belgium chocolate store, a tasting of the best Belgium waffle we have ever had and a delicious lunch of Belgium Beef Stew. I strongly recommend Roland as a tour guide.
Ronald BourqueUnited States
If you had a wish list for a tour guide, what would it be? Today we had a wonderful tour of Gent and Brussels, Belgium with Roland. He began our tour by making sure we had a fundamental acquaintance with Belgian history, religion, royalty, invasions and any interesting anecdotes that make a tour memorable. He was extremely knowledegeable. We spent the entire day with Roland, all the while telling us the story of Belgium and it's people. He loves Belgium! Lucky you if he is your guide! Ann
Jane GanoNaperville, ILLINOIS, United States
Roland did a fantastic job of showing my group Bruges. Half of us had been here before and the other half were new, so a bit of a challenge. Roland did a great job of making sure all of us were informed .
Curtis HolguinUnited States
Roland L has several great qualities: truly knows local history, brings streets and buildings to life thru their history, varies the tour with walking, resting, and sampling food, and projects warmth & friendliness.
Robert (Bob) MattisonUnited States
Roland was WONDERFUL!! Great knowledge of the entire city and history. I highly recommend him!
Pierangelo GrandeLeduc County, ALBERTA, Canada
Kevin AdamsUnited Kingdom
Roland and his colleague, Phillipe, were superb, and we have nothing but good words to say about the trip. Thank you for such an entertaining, informative and professional tour, and for helping to make my wife's birthday special!
Martin JacobvitzUnited States
Roland was very accomodating and really worked hard to adjust to our schedule changes and working with our 87 year old mother. Roland is very knowledgable about Brussels, the History of Brussels, Great Shopping and Belgium in general. Highly Recommended.
Robert SaltzmanUnited States
Roland is extremely knowledgeable, gregarious, patient, considerate & experienced. Prefect guide, Highly recommended.
Warren JonesUnited States
5 of 5. Fantastic! Very informative, very personable. I would use Roland again.
Barbara FreemanUnited States
Roland is a wonderful guide and a lovely person. He knew so much about Bruges and was able to convey to us history, architecture, and culture as well as the feel and ambiance of the place. Having a private guide is always the best; we could wander "off script" and stay at each place as long or as little as we wanted. Our tour was tailored to us. Thank you, Roland!
Robert JonesUnited States
Robert JonesUnited States
Robert JonesUnited States
Roland is a lively, energetic and learned person who livens up the tour with a lot of local stories & anecdotes. I definitely recommend him as a guide. Thanks Roland for keeping my request of the car for my wife, she & entire family enjoyed the sunny day across Brussels!
Barry MacDowellUnited States
Outstanding guide! Knowledgeable and very personable. One of our group of four was limited in walking (slow due to a medical condition). Roland was very accommodating and concerned about her comfort level. He made adjustments voluntarily and willingly. This was appreciated greatly. All in all, a wonderful experience.
Christen Gates WallUnited States
To say that Roland is a good guide is a dis-service to his talent. Roland is an exceptional gentleman! Knowledgeable, courteous, generous, energetic are just a handful of adjectives to describe the experience: four cities, two days, and three waffles later, we part ways richer than we arrived to Belgium. If you are lucky enough to get a tour from Roland, cherish it! We surely did. Thank you Roland!
Robert FulksUnited States
Our guide, Roland, was pleasant. However, Roland was not a tour guide. He was a driver only. His facts on the battle of Bastogne were often wrong. Compared with the recent guide we hired in Normandy (we would rate as a ten) Roland was a zero or one. He only drove us to museums, sites and dropped us off. His English was passable but not good. His knowledge of the actions involved in the Battle of the Bulge were superficial at best. Would not recommend ToursByLocals.com. Very poor value.
TOUR GUIDE RESPONSE: 99%of my clients are very satisfied of my knowlegde, my english and the Way l work and explain the history, also the flexibilty.
Arlene GutierrezUnited States
Roland was friendly and knowledgeable about the locations we were seeing. He plotted out a good schedule and allowed us to make decisions about times and locations. It was well worth our time to have him along with us! Thank you Roland!
Michael TannerUnited States
Roland was flexible and adapted the tour to our needs We were able to book the day before as Roland had a last minute opening He did a world wind tour of Flanders Fields and Ghent all in day He is very knowledgeable and I highly recommend him
Janet ClarkUnited States
We had a wonderful tour of Bruges with Roland. He had a great sense of the town and it's history. One of our friends had mentioned a lunch spot in our earlier communication with him and he had made reservations there for a delightful lunch. A great day.
Jay LeveUnited States
I walk with a cane, slowly, and asked Roland to put together a 2-day custom tour of Belgium that did not require a lot of walking. He went WAY out of his way to accommodate me, and drove me all over the countryside and through the cities so that i could experience the best Belgium has to offer. I am really happy with the 2 days I spent with Roland.
Kim ReiffUnited States
Roland is a great person to introduce you to the culture of Belgium. He has such a pleasant, calm personality and is very interested in passing along his pride of his country. Really nice tour seeing so many landmarks and learning the history of this particular region. Thank you for answering our many questions during our tour. We learned so much.
Charles (Chuck) M.United States
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer if there was anything our guide, or ToursByLocals, could have done differently to have made this tour a 5-Star experience.
Charles HoffmanUnited States
Roland does a terrific job. Two of our group were unable to go at the last minute so Roland modified the tour to focus on what we were most interested in. He is interesting and not overbearing. In addition to being very knowledgable on the history, his lifetime of experience provides interesting insights into the culture.
Michael CUnited States
We traveled with an elderly relative in a wheelchair. Arriving early, Roland picked us up in Brussels and drove us to Bastogne and Luxembourg. Roland was patient, pleasant, helpful, and knowledgeable. He offered choices as to where to visit. His car was clean and spacious. His driving was excellent. We enjoyed visiting Patton's gravesite, Bastogne and the war museum. Roland shared insights along the way. Le Nuts Restaurant in Bastogne was in a nice location but avoid the hamburgers. Thanks, Roland!
He was great. Went out of his way to make the trip special. Great suggestions and always helpful.
Alvin PesachowitzUnited States
Roland had an exceptionable knowledge about the city of Ghent. He had lived there for 45 year before he moved to Brussels. He showed us the highlights of the old city including the cathedral and fortress. He has interesting stories about the war years in Ghent. We had enjoyable and a good educational trip with him.
Jackolyne Weigel YablonskiCanada
Roland is a fantastic guide. His knowledge is amazing. He is very personable, easy to talk with and patient. He is dedicated to having his clients get to know Belgium and leave loving it. We experienced many things from the local perspective we wouldn't have if on our own. We would definitely travel with Roland again.
Grace Enriqueta VictoriaQuezon City, Philippines
As Ive said Roland is on time, he knew all the facts of the places we went to. He was considerate towards me coz I had difficulty going up stairs..he followed my pace. He followed our itinerary and brought us back on time. Will recommend him as guide highly
Grace Enriqueta VictoriaQuezon City, Philippines
Roland was amiable and considerate. He knew the facts of the places we went to and he even gave us advice about places and where to go uf we wanted something. He was always on time but what I liked was he followed my pace coz I am a slow walker. He did not rush us and he made sure our group finished everything in the itinerary on time. Will recommend him highly as a guide
C. Jerome MopsikUnited States
We enjoyed our two days of touring with Roland. He communicated clearly before our tour and arrived early to pick us up. He listened to what we were interested in and customized the days sights based on that feedback. With his experience and willingness to help us discover the sites we saw more than we had hoped. Really enjoyed our time and recommend Roland as a guide.
Robert KruegerUnited States
Roland was amazing. He gave us a great educational with local flavor. We would definitely recommend him
Joe BachmanUnited States
We toured Bastogne with Rolland on Tuesday March 12. He picked us up at our hotel in Brussels at the appointed time and drove us to Bastogne. He spent the entire day with us. We saw everything we hoped to and more. We would happily book another tour with him. Joe and Kathy
Juan Gimeno MestreSpain
Roland was an outstangding guide for the whole day tour.... proffesional, knowledgeable and informative. We will recommend him very much. Thank you Roland!!
TOUR GUIDE RESPONSE: Thanks and with you all the Best for you cause. Roland
Barbara GrundlegerUnited States
Roland was wonderful. Enjoyed all his knowledge and stories. Each day was different with lots of information and great places to visit. Was extremely flexible and made sure all our needs and desires were met.
Joe DailyUnited States
Ask for Roland if you want a great tour. Had a little hick up at first but Roland quickly solved the issue going the extra mile to make our tour fantastic. Roland is a very professional and knowledge guide. He knows his stuff.
Albert YenchickUnited States
Knowledgeable guide who took my interests and needs to customize a perfect day in Belgium.
Carolyn KemmeriesUnited States
Roland is amazing and I had the best possible tour experience with him. My daughter and I could not believe how knowledgeable and thoughtful and fun to be with he is. I hope every tour guide I ever get is Half as good as Roland..
Samantha S.Los ALtos, CALIFORNIA, United States
Roland was a wonderful guide! He was thoughtful, listened to what we wanted to do, let us set the pace and showed us some real gems! He was well prepared & as a local had invaluable knowledge! We had a few spots we wanted to see and he graciously found time for them (also patient while we poked in some shops for souvenirs). He is also a heck of a photographer! :) He helped us get some really terrific shots! I only wish we had MORE time with him in each city! Thank you Roland!
TOUR GUIDE RESPONSE: It was my pleasure to be your guide. Roland
Sue KulinaUnited States
Roland Lebon was the ultimate guide. By picking us up at the hotel, it made the trip to Anthwerp, Gent and Bruges much for relaxing for us. It was a long day for everyone, but an enjoyable one. Roland was so informative without being stuffy or boring. We had an awesome time with him. He knew all the right places to go so that we avoided to crowds.
Marcus LauderdaleUnited States
Une visite bien conçue, instructive, et passionnée qui permet, en quelques heures, de voir l'essentiel, mais aussi des endroits insoupçonnés. Merci à notre guide! (A well designed, informative and passionate visit that allows you to see the essential, but also off the beaten places in a few hours. Thanks to our guide!)
Linda DruckerUnited States
This was 1 of the best private tours we took while on our cruise. Roland was punctual, professional and accommodating to our time limits. He took us to all the major must sees in Bruges with in depth commentary as we went. We had multiple stops for chocolate and beer tastings along the way with a tasty snack of Belgium waffles- All the while being immersed in Bruges history. Roland was a consummate guide and we are lucky to have had him squire us around his town. Tours by Locals is a wonderful company.
James GeibelUnited States
Steven DidionUnited States
Roland was excellent. He is very knowledgeable about the local history, stories and people and knew how to compress all this into a brief morning tour. Thanks!
Robert MeadeUnited States
Roland was very personal and allowed us to dictate the speed and what to see. We had tried to see more than what time we had and he was honest with us about it. We changed our ideas of what to see and decided to stay in Brugges. He was awesome. We had a relaxed day and he kept everything very interesting. We will use Tours by locals again.
Jack C Meshel MDUnited States
Roland was informative, flexible yet professional, she was a delight!
Edward M.United States
Roland was prompt and very knowledgeable. He tailored the tour to fit our interests and he was fun to be with. We really got a feel for Brugge and learned a lot. We would highly recommend him. We would definitely use him again and recommend him to others.
TOUR GUIDE RESPONSE: Thanks for the rewarding feedback it was a pleasure showing you round Thank you for your business Roland
Lingxi JiaMadison, NJ, United States
Elaine HutchinsonUnited States
Our tour with Roland on Monday, April 24, was a 5-star experience. My husband and I were impressed by his wealth of knowledge and experience and learned a great deal from him. We also appreciated being ro visit Namur on the way to Bastogne. Elaine
TOUR GUIDE RESPONSE: Thank you Elaine It was a true delight welcoming you and showing you round Roland
Brad SearsUnited States
We just completed two days of non-stop WWI and WWII sites with Roland as our trusty guide. It couldn't have been better. Up early, always on time and driving home late were Roland's calling cards. He was also engaging, friendly and knowledgeable. A Five Star performance! Thank you Roland.
TOUR GUIDE RESPONSE: Dear Brad thank you so much for this very nice feedback it was my pleasure showing you round and spending the day with you Thank you for your business Best regards, Roland
Matt HutchinsonUnited States
Roland was very prompt and courteous. He took us to the key museums and the Bastogne Barracks. He gladly answered our questions about Belgian historical events.
TOUR GUIDE RESPONSE: Thank you for this nice feedback It was a real pleasure meeting you Best regards, Roland
Richard LoveUnited States
Roland was extremely knowledgeable and informative of Bruges and Belgium culture. He is able to answer all questions and we can recommend him highly. Definitely would like to tour with Roland again. Thanks
TOUR GUIDE RESPONSE: Thank you for this very nice and rewarding feedback dear It was my utmost pleasure to welcome you and who you round Roland
Stephen B.United States
A great tour and great guide. Roland accommodated our every wish. Even though we'd been to Bruges before we learned a lot and had a wonderful visit.
TOUR GUIDE RESPONSE: Thank you for this nice feedback dear It was my utmost pleasure welcoming you and showing you round. Blessings Roland
TOUR GUIDE RESPONSE: Dear Sandra Thank you for your nice rating. It was a true pleasure welcoming you! Sorry for the heavy pouring rain ;-)
Randy RabanalUnited States
Friendly and happy. Enjoyed our tour of Brussels.
TOUR GUIDE RESPONSE: thank you for your business! Roland
Sarah WilloughbyUnited States
5 out of 5 and more! Roland was wonderful. He arrived early (as we were told he does) and we appreciated it. Great English speaking guide - fun and witty. Knows his history and made the day delightful! Highly recommend Roland.
TOUR GUIDE RESPONSE: thank you so much for your motivating and rewarding feedback. It was a pleasure showing you round. Thank you for your visit. Roland
Lisa MaurathUnited States
Roland is very knowledgeable and provided a very comprehensive 3 hour walking tour, with some interesting and unique insights.
TOUR GUIDE RESPONSE: Thank you for your visit Roland
Timothy SchaeferUnited States
Roland is a fantastic guide. We highly recommend him!!
TOUR GUIDE RESPONSE: thank you for your visit it as a pleasure being your guide Roland
Lynn BochartUnited States
Roland is wonderful! His English is very good as is his knowledge of the area. He was so patient while we shopped on our stops. Roland is a very nice, kind man.
TOUR GUIDE RESPONSE: Thank you Lynn it was my utmost pleasure welcoming you Roland
Patricia BemerUnited States
TOUR GUIDE RESPONSE: thank you for your visit Patricia Roland
Jeffrey WellerUnited States
TOUR GUIDE RESPONSE: Thank you Roland
Oliver CrockerUnited States
By prior arrangement Roland arrived with a large van as requested. Great tour of the region on the way to Bastogne. Roland was very knowledgeable, attentive and a "good guy". Fun to be around for a long day of touring. Worth every Euro! Highly recommend this tour! My wife's father was with Gen. Patton during the war and Roland took special care to show us Patton's logistics for the battle.
TOUR GUIDE RESPONSE: thank you for your nice feedback it was my pleasure guiding you Roland
Gary FalconeUnited States
Roland's knowledge and accommodation was excellent. We could not have been more pleased. A rainy day and our limitations on walking were challenges for him that he dealt with expertly.
TOUR GUIDE RESPONSE: Thank you for your nice feedback It was a pleasure spending the day with you
Wendy RyanUnited Kingdom
My Mum and myself had the most wonderful tour of the battlefields of Waterloo with Roland. Roland was very informative and helpful during our tour and I would highly reccommend any tour with him. Thank you Roland for a fabulous day.
TOUR GUIDE RESPONSE: thank you very much Roland
Roland was very knowledgeable and friendly. The tour only lasted 5.5 hrs instead of 6 as advertised but that was partially a result of us not stopping at all displays in the Waterloo Museum. We understood the entrance fee was included as our travel agent Colleen Roberts advised us but we had to pay an additional €53 to enter. As we had already paid $635.00 CDN we expected to have our entrance fee covered. Overall though, it was a very good tour. David
TOUR GUIDE RESPONSE: Dear David, Thank you for your feedback. Indeed it is hard to really appreciate how much time guests will spend at the visitors center. Some want to climb the 350 steps to the Lion Mount, some don't and as you say, the time you spend in the museum is variable. The entrance fee was indeed included and it is my mistake. I'am happy to refund of course and will advise our accounting department to do so. Thank you for your visit and feedback. Roland
TOURSBYLOCALS RESPONSE: The travelers have been compensated 53 EUR for the amount of the tickets, Roland is aware that the proper expectations will be set for future tours.
Great Man! We will recommend him to all our friends who will come to Belgium in the future. Thank you Charles Fodor
TOUR GUIDE RESPONSE: You are most welcome it was a pleasure having you here Roland
Leslie ForemanUnited States
Roland met us at the assigned place right on time. He began our session with a brief overview of what we wanted to see. After this discussion, he put a plan in place and we set out. Our first stop had a beautiful view. On to lunch...no cards - be sure you have cash. Next stop Bastogne War Museum and Memorial. Excellent. We asked Roland if we could go to Luxembourg....and off we went to the village of Clarveaux. Our return was on time. I felt safe and "guided" the entire day. Highly recommend.
TOUR GUIDE RESPONSE: Thank you so much for this nice feedback It was my utmost pleasure welcoming you and taking you under my wing All the best! Roland
Deborah LackeyUnited States
Communication was crazy about the tour set up but we all made the best of the situation.
TOUR GUIDE RESPONSE: happy it worked all fine in the end. Thank you for your patience Roland
Joyce was very knowledgeable and friendly. My wife and I thoroughly enjoyed our guided day trip from Brussels to Bastogne.
TOUR GUIDE RESPONSE: Thank you It really as a pleasure welcoming you
Barbara FosterUnited States
We had 3 great days. Roland drove us around from place to place and was able to adjust some things as we had extra time. Bruges is a fabulous place to visit we just loved it!! Thanks for getting us from place to place.
TOUR GUIDE RESPONSE: Thank you for your feedback and your business It was my utmost pleasure welcoming you here Roland
Timothy LinHong Kong
TOUR GUIDE RESPONSE: Thank you for your visit Roland
Dale WinogradUnited States
Roland is the type of guide that will 'bend over backward' to make sure you are having a great day of sightseeing. He is very personsable and knowledgeable and makes sure that you see everything that you had planned. Also..a great driver .. we drove a lot..and Roland made it seem so easy. Highly recommend him!. We had a great time!
TOUR GUIDE RESPONSE: Thank you so much! it really was a pleasure welcoming you and taking you around. Hope you'll have a safe trip back home! Thanks for your visit! Roland
Kent LowreyUnited States
Roland was an incredible guide! We experienced all of Brussels thanks to him. He went to a great deal of effort to make sure that we saw everything. We couldn't have asked for a better person to show us around. Thanks Roland! Kent
TOUR GUIDE RESPONSE: you are most welcome! It was my utmost pleasure meeting you Roland
Deborah RamseyUnited States
We spend a great day learning about Waterloo as well as additional historical and cultural information. Our guide was easy to talk with and answered all of our questions. He also offered suggestions of other sites we might want to see in Brussels. We will use Tours by Locals again.
TOUR GUIDE RESPONSE: thank You it was my pleasure meeting you Roland
William ClarkUnited States
Had a great day with Roland in Flanders. He is very personable and a good guide.
TOUR GUIDE RESPONSE: Thank you so much Was nice meeting you Roland
Anne Sofie KirkebøNorway
Very nice and knowledgable.
TOUR GUIDE RESPONSE: Thank You !
Anne ComanUnited States
We had a great time with Roland. He was very knowable and showed us a great time. We were a party of 10 so he had his hands full but he kept us all together. He got us on the boat ride without a long wait. We all agreed it was a fun day in Bruges!!!! learned a lot!
TOUR GUIDE RESPONSE: Thanks a lot for your visit ! Roland
Our guide Roland was very good and prompt to assist us in any way we needed. We encountered a problem which he solved it in no time and made our stay and tour a very agreable one
TOUR GUIDE RESPONSE: Thank you for your company and business Patricia Roland
Robert HodgsonUnited Kingdom
Tour guide was excellent
TOUR GUIDE RESPONSE: Thank you for your business
Richard ReeseUnited Kingdom
TOUR GUIDE RESPONSE: thanks Richard Roland
Darrel KillebrewUnited States
He is an excellent guide. He went out of his way to make sure we saw every thing that we wanted to see and do in Bruges. He extended our tour by almost 1 hour to make this happen.
TOUR GUIDE RESPONSE: Thank you It was my pleasure taking care of you Roland
Hylda DenHarderUnited States
Roland was an excellent tour guide. His narrative was wonderful and we learned a great deal about Brussels and Belgium. The tour of the palace was a pleasant surprise. I would recommend this tour to anyone. Sincerely, Hylda Den Harder
TOUR GUIDE RESPONSE: Thank you. I was my utmost pleasure having you here
WE were guided around Havana and areas beyond by Joyce. She gave us an enormous amount of useful and interesting information. Joyce also provided a very high quality car and driver. We very strongly recommend Joyce to any prospective tourist to this fascinating country.
TOUR GUIDE RESPONSE: Thank you Marcus; it was a pleasure meeting Yolanda and you and I really enjoyed spending these 5 days with you
TOURSBYLOCALS RESPONSE: Joyce is Roland's partner and substitute him when he is not in Cuba. I would also like to stress that in the unusual case where a guide can't personally deliver a tour, the traveler is notified in advance and given the opportunity to cancel or accept the substitute.