Susan GrahamUnited States
Being a lifelong resident of Belfast, William was extremely knowledgeable about all things Belfast and Ireland. He explained everything brilliantly and readily accommodated everything we wanted to do. We recommend him without any hesitation!
TOUR GUIDE RESPONSE: Many thanks Susan ...thank you for your comment , I thoroughly enjoyed your company! William
Mark KallinUnited States
Our tour with William was an absolute pleasure. He is very knowledge, witty and personable. We enjoyed spending the day with him and he even controlled the weather! Definitely FIVE stars. Thank you William for a memorable experience.
TOUR GUIDE RESPONSE: Hi Mark. Thank you I also had a great day with you and your lovely wife, I tried to control the weather today but failed !! it must have been a one off.. Many thanks William
Christine BufferUnited States
William provided a very memorable custom tour for my family, taking us to Marble Arch Caves and beautiful Enniskillen. We had a great time and everyone enjoyed William's company. He made excellent recommendations for our trip and he was very accommodating. Thank you, William!
TOUR GUIDE RESPONSE: Hi Christine. Thank you for your kind comments, its was a pleasure to be in you and your families company over the two days. As a family its easy to see the love that you have for each other . Have a great time in London and a safe journey home. Many thanks William
Christine BufferUnited States
We had an great time visiting the coast of N. Ireland thanks to William! He was personable, informative, and an excellent tour guide. He personalized our tour to fit our needs nicely. Would definitely recommend him!
TOUR GUIDE RESPONSE: Hi Christine. It makes my job easy when i'm in great company.. many thanks William
It was a customised tour and William had put in some great homework to meet our customisations. It may be his natural style but his sense of humour was very aligned with us. We arrived by cruise ship and comparisons at the end of the day with the other cruise passenger's day confirmed we had a superior experience of Belfast.
TOUR GUIDE RESPONSE: Hi Peter thanks for your comments, I enjoyed you and your friends company. I'm glad your experience of Belfast met expectations . It was great to find out about your family history , hopefully something that you will always remember . ( I'm glad phone-gate was resolved!) Many thanks William
Sondra HeydtUnited States
William was the best guide ever. Very knowledgeable, personable and gave us all he could fit in in the 7 hours we had available. He get's "10+". Very comfortable vehicle.
TOUR GUIDE RESPONSE: Hi Sondra. Thanks for your comments, i had great company that day which made it easy for me . Thank you for the booking. Many thanks William
We had an excellent day
TOUR GUIDE RESPONSE: Thank you Tania for your five star rating and many thanks for the booking... William
We were four Canadians and we took the Giant Causeway and Belfast tour with William. He is a great guide and provided us with an extraordinary amount of information and history. One of our group stated that William was the best guide he has had. Thanks so much William!
TOUR GUIDE RESPONSE: Hi Stephen. Thank you for your Rating and kind words it very much appreciated. Whoever said I was the best tour guide they ever had well he's right.. (just kidding) again thank you .. William
Barbara LevasseurUnited States
Knowledgeable, friendly and very accommodating. Thanks Bill! We had a wonderful day!
TOUR GUIDE RESPONSE: And many thanks to you all great company looking forward to my L.A.tour. cheers William
Edmond P.United States
William was an outstanding guide totally knowledgeable, very professional would recommend him to anyone . He took us on the tour to the Giants Causeway, northern Ireland and Belfast just an outstanding day .
TOUR GUIDE RESPONSE: Many Thanks Ed for the rating.. and don't forget I'm going to take you two up on that offer... All the best for now ..William
Aimee WoodUnited States
We had a wonderful day with William! He made suggestions of places we'd want to see (our lunch stop was wonderful) but was also very willing to listen to our preferences. I appreciated the chance to stay as long as we wanted at the sights we were interested in, and skip some that were on the big tours but not as interesting to us. The Northern Ireland coast is beautiful and we thoroughly enjoyed our chance to see it with William as we learned a little more about both its history and today's people.
TOUR GUIDE RESPONSE: Hi Aimee. Thank you for your kind words I'm happy that you enjoyed your day, don't forget you only seen a small part of it so you're always welcome back. Next time you might meet that Irish man.. tell the rest of the gang thank you. Until next time many thanks William
Alison FairfieldUnited States
The tour William provided for me and my two daughters was competent and comfortable. Circumstances leading up to the actual tour, not so much. People, including moms trying to arrange things late at night, can make mistakes. However, sometimes a simple, follow-up email when a booking discrepancy appears may save everyone involved a whole lot of hassle and additional expense. TBL told me their guides are too busy to double check booking changes even for expensive, day long trips.
TOUR GUIDE RESPONSE: Hi Alison. Thank you for feed back I would like this opportunity to clarify the situation. I receive numerous emails and enquiries and try to build the tour around the customer, I accepted your tour , time and date and you proceeded to make the booking. As you know you were not there that morning, I rearranged the following day to accommodate you as I did not want you to lose out completely on your booking. There was a small fee involved which covered me a for a days loss of earnings. Many thanks William
TOURSBYLOCALS RESPONSE: ToursByLocals are very appreciative of our guide, William's, efforts with regards to this tour! We are committed to quality customer experiences and there is always room for improvement - and so further to this feedback we will consider implementing improvements to our process so that any discrepancies such as the customer booking the incorrect date may be more easily identified in future.
Awesome tour! William was so knowledgeable about Belfast and Northern Ireland. He was very nice and punctual! We saw so much in our 1 day tour! His car was very comfortable and we were able to travel on roads that the bus tours couldn't go on. Thank you William! We took away wonderful memories that will last a life time!
TOUR GUIDE RESPONSE: Hi Elizabeth.. Thank you for your feedback am so happy that you enjoyed your day up the north Antrim coast .. And you must come back there's a lot more to see .. Again thank you for booking me as your guide .. Many thanks William
Marilee H.United States
We really enjoyed our tour and getting to know more about Northern Ireland and Belfast. It was a great day with amazing scenery and great commentary. William's knowledge of the history and facts about this country, along with his ability to fit in all of our must sees made for an enjoyable day in North Antrim.
TOUR GUIDE RESPONSE: Hi Marilee. Thank you for your comments hope to see you all again sometime and you also are 5 star's .. keep safe .. William
William ChealUnited States
William was an excellent guide. He is very personable and was informative .
TOUR GUIDE RESPONSE: Hi William.. many thanks for your feed back and I am happy that you enjoyed your tour time with me. All the best and thanks again .. William
Craig HollandUnited States
Our tour of the North Antrim Coast was more than we expected. Mr. William was extremely informative and no subject was off limits. Since we decided to leave off several stops on a normal tour Mr. William gave us an informative tour and history of "The Troubles" in Belfast. Thanks Mr. William, your tour was the highlight of our 7 days in Northern Ireland.
TOUR GUIDE RESPONSE: Hi Craig. Thank you for your comment, it was a pleasure to guide for you and it was great craic. Keep safe and it would be great to see you guys again many thanks William
Laura HammonsUnited States
Very professional and pleasant tour. We were able to see all of the sites that we had wanted to and had a great tour of Belfast itself at the end. He even found a spot for an emergency bathroom break when needed. Very comfortable sedan. Would recommend this tour to anyone looking for a full day of wonderful sites with a knowledgeable drive/guide.
TOUR GUIDE RESPONSE: Hi Laura. Many thanks for your comments glad you enjoyed your day you all were a pleasure to tour with. Keep safe and I hope to see you again in the future... William
Amy BroughtonUnited States
We thought William did a great job. He went out of his way to take us where we wanted to go. He even took us by Carrickfergus Castle. I would have loved to go in if we had the time. I was amazed at how beautiful Norther Ireland was, the coastal drive was super. The Giant Causway was one of the main reasons we booked the cruise and I was delighted we had such a beautiful day there. We had plenty of time. Dunluce Castle was interesting as well. We ended up with a short tour of Belfast. Fabulous Job.
Letty WongUnited States
Thank you William...WE had a fantastic day. We were able to see everything on our list and lots more
TOUR GUIDE RESPONSE: Thank you Karen and crew, really enjoyed your company , great day out. Cheers William
Ken PolleyUnited States
Great job, Perfect tour
Sharon LambrightUnited States
This tour was UNBELIEVABLE!!!! Can't thank William enough for his over-the-top tour!! We had a lot of sights we wanted to fit into one day. He more than met our expectations! He drove us all over NI. He was so accommodating!!! Even drove us to additional sights we were interested in. He is extremely knowledgeable about the whole area!! HIGHLY recommend this tour that you can customize. The tour, William and vehicle were all EXCEPTIONAL!! Our best day in Ireland!!!! FABULOUS in every way!!!!
TOUR GUIDE RESPONSE: Thank you for your 5 star rating Susan
It is difficult to express how great this tour was. William is a fantastic guide. He tailor-made our tour to our wishes. His commentary was unbiased and non-sectarian (very important in Northern Ireland) and he was most knowledgeable about local geography and history. He has a great sense of humour. I was born in N.I and had many memories - William made it really special, even taking a short detour to an amusement park I had been to as a child. Highly recommended. Brian, Claude & Christian
Monique ReaUnited States
Excellent Tour. William was a delightful guide. Vehicle was great. We told him what our major interests were, and he made great suggestions based on this. Another "best day ever" on our travels in Ireland and now, Northern Ireland. We took the first train from Dublin, were promptly met by William, and thoroughly enjoyed the sites of Giant's Causeway, Rope Bridge, Duluce Castle, Bushmills (where we enjoyed a fabulous lunch as well) and major points of interest in Belfast itself. Well worth the trip!
TOUR GUIDE RESPONSE: Hi Monique. Thank you for your comments. And as I also said there is so much more to N.ireland that you have not seen, if you're ever thinking of returning I would be happy to show you more. All the best and I hope we meet again. Thanks again William
Nina WarshawUnited States
William was a fantastic tour guide. We were in Belfast 2 weeks ago and he was amazing. He was full of interesting facts we had no idea about and knew the area very well. We went to Giants Causeway and other interesting spots along the way. He took us into downtown Belfast and gave us a great history lesson. We could not have had a better guide and would recommend him to anyone who is going to visit the area
TOUR GUIDE RESPONSE: Hello Nina .. Thank you very much for your comments" it's all true " just kidding, I am very happy that you two had a great day because I most certainly did ! your company was great, and it made my job easy.. All the best for the future and hope to meet again sometime.. William
Karl ShallenbergerUnited States
This would be a 5 star review except for the fact the car was a London cab type vehicle with 2 very uncomfortable jumpseats that faced to the rear. We had 4 people on a 6 hour tour and while the guide, William, was excellent and the tour stops were terrific, the 2 people in the jumpseats were miserably uncomfortable by early afternoon. We complained to the company after arriving home, but our complaint was ignored. We will not be using them again.
TOUR GUIDE RESPONSE: Hi Karl. I am sorry that you were uncomfortable using a London taxi but they do have two jump seats in the back. You are the second person to complain. In my defence I have given many tours in this cab with no complaints as you can see in my feed back! Anyway I have now changed my vehicle which has all forward facing seats and a panoramic roof. If you are ever in Belfast again a tour is on me. William
TOURSBYLOCALS RESPONSE: We apologize for the lack of response and have started re-training our personnel in the use of our follow up system so that this does not happen again. We've issued the Shallenberger's an appropriate compensation for the discomfort and asked William to clarify exactly the sort of transport provided.
We loved our tour with William up to The Giant Causeway, the scenery is spectacular, William gave just the right amount of information, we enjoyed hearing all about the conflict and visiting the murals in Belfast, William's knowledge on the subject is excellent. We could not recommend William more highly as a guide. Thank you William s all enjoyed the tour!
TOUR GUIDE RESPONSE: Thank you Deborah I also enjoyed the day with you and your family and a safe journey home to Sydney
GREAT tour and great William! He was very helpful and cooperative in creating a tour as per our wishes -sorry for my million e-mails! :). We never had to hurry or keep an eye on the watch. It really was a special day, great sights (some suggested by William himself - thank you!). It was everything we had hoped! Thanks a lot William!!
TOUR GUIDE RESPONSE: Many thanks Sara I am glad you enjoyed your day, I also had a great day with you and your mum... Hope to see you both again..
Liz RichardsonUnited Kingdom
Full and comprehensive tour information from this guide. Down side is 3 hours sitting in black cab is not comfortable
TOUR GUIDE RESPONSE: Thank you Liz for your comments. I can sympathise with your back pain and I know you we're finding it hard to get comfortable on the day. Again many thanks
Nancy LeflerUnited States
Bill provided us with probably the most thought-provoking tour we had of the 10 guides we had over the past month. He gave us in-depth history about the conflict and took us to see the current situation on both sides of the peace wall and to see the wall and gates. He also managed to get us up to the Atrium coast to see the Causeway, etc. I would highly recommend him. The only reservation is in having 6 people for a full day in his cab is a little cramped.
Jennifer PickeringUnited States
William was a fantastic guide and very accommodating to our wishes to take tons of photos of EVERYTHING. He is very knowlegeable and personable and really knows his history and the area. He took us all over Belfast for our 3 hour tour and we saw so much. I learned quite a bit about the Northern Ireland conflict. I would highly recommend William to anybody who wants a tour of Belfast.
TOUR GUIDE RESPONSE: Thank you very much for your kind words .. I also enjoyed your company on your tour of Belfast.
Roslyn WesthimerUnited States
Excellent tour. Learned a lot and enjoyed the countryside.
TOUR GUIDE RESPONSE: Many thanks Roslyn I also enjoyed the day with you and your party
Nancy SigmundUnited States
Will was extremely knowledgeable about Belfast's history. He answered our many questions and made our tour truly personal. We enjoyed our day and were sorry to see it come to an end.
TOUR GUIDE RESPONSE: Many many thanks for your kind words. William
Vivian WongUnited Kingdom
William is knowledgeable about the city of Belfast and with the polictical aspect he is informative and does not take a bias stance. He also uses an ipad to show you photos so you are able to get a feel of the atmosphere during the period of unrest. We never felt we had to rush and we were able to spend as long as we wanted at each location. It was also great that we were able to write on the peace wall and we all learnt a lot from William about Belfast' history.
TOUR GUIDE RESPONSE: Thank you
Vivian WongUnited Kingdom
This tour was catered around the places we wanted to visit and during the journey to Fermanagh from Belfast William was cheerful and very obliging to answers any questions. We were also able to spend as much time as we wanted at the marble caves and he also found out where we could take the boat ride along the lakes. Whatever we wanted to do or go William worked around us to ensure we all had a great time.
TOUR GUIDE RESPONSE: Hi Vivian. Many thanks for your rating. Really enjoyed the time spend with you and your family. All the best in the future. William
Vivian WongUnited Kingdom
William was on time to pick us up from the hotel and he was welcoming and cheerful. During the trip he stopped off at locations of interest and he was happy to stop anywhere we wanted. He was also good at avoiding the coach load of tourist so at the rope bridge and bushmills it was not over crowded. We were allowed to spend as little or as much time in each location such as the giant causeway, as William allowed us to enjoy the trip and there was no pressure to feel rushed or hurried. Good tour!
TOUR GUIDE RESPONSE: Many thanks again
Alice MordenUnited Kingdom
William really knows his stuff. We learned much aout the history of THe Troubles in Northern Ireland. He took us to neighbourhoods we would have never found nor ventured in on our own. We requested a Murals and History tour and we got exactly that - just what we wanted. Thank you, William ... Well done!
TOUR GUIDE RESPONSE: Thank you Alice I am glad you got what you wanted. If you or any of your travel companions ever visit Belfast again I would love to show you around. Many thanks William
Theresa HasselerUnited States
Super tour. William was extremely informed and professional. We traveled with a little one, teenagers and adults, and Will worked well with all of us. A great tour and experience.
TOUR GUIDE RESPONSE: Hi terri. Many thanks for the rating. I enjoyed all of your company on the day if your ever in this part of the world again give me a call. All the best in the future. Bill
Had a great day with Bill, taxi was a bit uncomfortable over the long ride to Giants Causeway and back, but the content and his commentary/knowledge more than made up for it. Background on current situation in Belfast also was an eye-opener, that most of world has forgot. Many thanks Bill, from Bob, Anita, Sue and Marty
TOUR GUIDE RESPONSE: Hi Marty. Many thanks for your rating and comment I'm glad you enjoyed your day. Wishing you all, all the best in the future. Many thanks again William.
Joe HallHouston, TX, United States
William is a very good guide, attentive and on time. Our day with William was "washed out" do to the weather but William did a great job keeping us enterained and interested. Just a shame about the weather!!
TOUR GUIDE RESPONSE: Hi joe. Many thanks joe you all were great on the day, do you know June was the wettest June since records began! If you come back to n. Ireland a days tour is on me... Wishing you all the best William.
Richard GoldhaberUnited States
William was extraordinary, knowledgeable, caring and a fine person to talk to. He was very helpful with my wife who has some mobility issues. We enjoyed chatting with him throughout the day and felt as if we were members of his family by the time we parted. He was happy to show us parts of Belfast even though our tour time had expired and he was Judy a joy to be with. One of the highlights of our trip!
TOUR GUIDE RESPONSE: Thanks Rich, I really enjoyed you and your wifes company ! It was a pleasure spending the day with you ....Thanks again William