James DoyleUnited States
TOUR GUIDE RESPONSE: Thank you for visiting. So sorry for the weather!
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer if there was anything our guide, or ToursByLocals, could have done differently to have made this tour a 5-Star experience.
We had a fantastic day with Joyce. She is incredibly knowledgeable about Brussels and Belgium. She provided wonderful insights into life in the city. In fact, we revisited a bar that we had been to the previous day - with the benefit of Joyce's insider knowledge we had a far superior time eating and drinking the local specialties. Thanks for a great day!
Jillian YoungUnited States
TOUR GUIDE RESPONSE: Thank you for choosing us as your tour guide in Brussels. It was a pleasure welcoming you
Sharon P.Easton, CT, United States
We booked Joyce for two full days in Brussels and we couldn't have been happier. We did a combination of walking and driving and had a wide variety of experiences from the usual to off-the-beaten-path. Joyce is exceptionally knowledgeable, has lots of stories and knows all the best local places— like the best lunch place with local beer (45 choices). Most importantly, Joyce listened to us and created an itinerary based on our interests and preferences.
TOUR GUIDE RESPONSE: Than you Sharon It was a true joy to welcome you and your husband and spend these two days with you. I loved sharing my passion for Brussels and enjoyed very much showing you my best places for waffles, chocolate and beer ;-) Enjoy the rest of your vacation in Europe! Joyce
Barry GrovesUnited States
TOUR GUIDE RESPONSE: Thank you for choosing me as your tour guide Joyce
John DilleyUnited Kingdom
Joyce hit the ground running with her great smile and infectious enthusiasm for her subject. Also, her English is excellent. The tour gave us everything we wanted - easy access to major sites, recommendations of where to find the best food and drink, and local knowledge and insights that we would not otherwise have enjoyed. On a very hot day Joyce led the tour at an appropriate pace and there was never a dull moment. I recommend Joyce and this tour highly.
TOUR GUIDE RESPONSE: Thank you for choosing me as your guide It was a true joy to get to know you what a cheerful and joyful party! Come back and explore Brussels on a beer sampling walk! ;-) Joyce
Highly recommend. Joyce was wonderful. From the moment we got in her car she shared information with us about a Belgium and our tour to Amsterdam. She speaks perfect English. The journey was long but went by quickly because Joyce pointed out things along the way and answered all of our questions. We stopped for bathroom breaks. Joyce took us to non touristy places so we felt more like a local. We loved the cheese and clog farm and the Delft pottery stops and loved the visit to Zaanse Schans and Amsterdam.
TOUR GUIDE RESPONSE: dear Jill thanks for this nice feedback what a great day I had with you and the lovely kids! wishing you a safe journey back home ! Joyce
Sheila WoodwardUnited States
We really enjoyed our trip with Joyce. She was very informative and gave us a lot of options on things to do after the tour as well. Glad we took the tour.
TOUR GUIDE RESPONSE: Thank you Sheila! It was my pleasure getting to know you! jOYCE
Thomas HanUnited States
Joyce was such a great host for us. She was ably to accommodate our pick in Antwerp. And provide a tour that was gave the culture and experience of past history of Belgium to modern EU nation. She spoke great English and the places she picked were historic treasures of Belgium and EU. What a day with Joyce. Such a wonderful story teller. Please take a chance, we can't all be wrong. You will have wonderful time! Maybe she can she show you her salsa moves! Thanks
TOUR GUIDE RESPONSE: hahahahah you liked the salsa moved ! thanks for your nice feedback and review It was a pleasure meeting you! Joyce
Michael SimpsonUnited States
Joyce was fantastic! 5 of 5 She was very pleasant, super knowledgeable, and made the day fantastic!
TOUR GUIDE RESPONSE: thank you Michael It was a true pleasure to welcome you and be your guide Joyce
Joyce was a wonderful guide. She shared her knowledge about the area, the history, it's languages and helped give us a broader perspective on the sites we were visiting. Also, Joyce was flexible and really tailored the tour to what we wanted to see. We even were able to adjust the time of pick up and drop off - to accommodate our wishes.
TOUR GUIDE RESPONSE: Thank you Margaret for this nice feedback It was my pleasure welcoming you and showing you round All the best! Joyce
Don PetronUnited States
Joyce was a delight. Very knowledgeable and kept things moving. She told us stories of her tours she also gives in Iceland, Switzerland, and other European destinations. We filed that in the back of our minds so we could use her places other than Belgium. Very nice tour.
TOUR GUIDE RESPONSE: Thank you for choosing me as your tour guide! Joyce
Joyce was knowledgeable, passionate about her job and took very good care of us. It was a super experience and we all had a wonderful day in Bruges despite the football crowds. Loved driving through the countryside from Brussels. Also loved the lunch and having our waiter become part of our conversation. I just asked my son for his comments and he said: "I don't know - whatever the best thing you can say about her". As did my husband and daughter. So safely assume that you will have a great tour, no matte
TOUR GUIDE RESPONSE: hi guys! what a joy that day with you I loved spending the day with you all you're such a nice family! enjoy your time in Amsterdam and have a safe trip back home! Joyce
We had a Brussels city walk with Joyce and it was absolutely super. very dedicated and managed to get the hole Group involved - 5 star service
TOUR GUIDE RESPONSE: Thanks Jacob I trulli enjoyed walking with you guys! what a great friendly party Have a great trip back home Joyce
TOUR GUIDE RESPONSE: Thank you for visiting! Joyce
The tour was great and delivered all my expectations!
TOUR GUIDE RESPONSE: Thank you dear It was a true pleasure to meet you and your wife and spend the day with you Joyce
Kate HunterUnited Kingdom
We thoroughly enjoyed our morning with Joyce. Her knowledge certainly enriched our visit to Brugge. It started out raining but she managed to alter her plans to make the tour enjoyable
TOUR GUIDE RESPONSE: Thank you for choosing me as your guide It was my pleasure welcoming you and showing you round Stay warm and enjoy hot chocolate! Joyce
Lenly WeathersUnited States
Joyce was an excellent tour guide for our group of 15 people. We wanted to see Ghent on one day and Bruges the next and she put a nice package together for us. Her knowledge about Ghent's history as we walked through the streets made the visit very fun. We spent a good amount of time in St. Bavo's Cathedral (Sint-Baaffskathedraal) where she gave us a great background on the Ghent Altarpiece, the Adoration of the Mystic Lamb, by Hubert and Jan van Eyck, which I had requested. Thank you, Joyce
Andrea SchuchUnited States
We had a group of 5 people including 2 adults and 3 younger children (aged 7 and 4). Joyce tailored the tour to include fun activities for the children (a comic hunt) and adults (beer tastings) and things that all liked (food tastings including cheeses, waffles, fries) and information about places we walked past.
TOUR GUIDE RESPONSE: Thank you for your feedback. It was my pleasure meeting you and your children Joyce
Kevin SodenUnited States
Joyce was a smart be an extremely knowledgeable tour guide. She did a wonderful job of providing a history of Brussels and the region. The walking tour was extremely fun and the food gave excellent overview of the region. She made it fun and you could feel her excitement for her heritage. Our teenage girls wanted more time with her. Would recommend her to anyone.
TOUR GUIDE RESPONSE: Thanks for this rewarding feedback! It was my utmost pleasure to meet your wife, your daughters and yourself! Have a safe journey back home Joyce
We have wonderful time visiting Brussel & Amsterdam. Joyce always on time with her spacious car. She also gave alternative visiting point. As we go along we might come out visiting new places which is not in out menu! It's fun doing something new. Last day we end up visiting Den Haag which is not our plan. She suggest visiting Painting hall. As soon as we arrive I say Marine Aquarium and we end up at Aquarium. Its her first time so we lost a bit cause google map get confused! Great Job!
TOUR GUIDE RESPONSE: Thank you for this nice feedback It was a true pleasure to welcome your family and show you round It was also much fun for me to discover the Sea life aquarium in the Hague. had never been there before :-) Looking forward to welcoming you on another adventure in the future Joyce
Michael SchiessPawleys Island, SC, United States
Joyce was a great guide. She is very knowledgeable about the history, architecture, food and beer of the region. She picked us up in Brussels in her van and we all drove to Bruges together. It was a nice way to get acquainted. We covered all the highlights In Bruges and even had time to enjoy a wonderful cafe together. All in all a great tour. I would definitely recommend Joyce and will be calling her again the next time in Brussels/ Bruges.
TOUR GUIDE RESPONSE: Thanks for your nice feedback and for choosing me to be your guide in Belgium It was a true pleasure welcoming you and showing you round! Happy New Year! Warm regards Joyce
Mike MorleyUnited States
Joyce was excellent. She was on time, knowledgeable, friendly and articulate. We really enjoyed our tour. I can't think of a better way to have spent three hours in Brussels. It was like being shown around my dear friend.
TOUR GUIDE RESPONSE: Thank you for visiting and selecting me as your guide sorry for the cheese! it was so pricy! :-) hope you had a smooth journey back home Best regards, Joyce
Marianne Elizabeth L.Philippines
If there were 6 stars, we would give them to Joyce. She has impressive knowledge about Ghent and Bruges. We greatly appreciated the stop at an authentic bobbin lace shop and thoroughly enjoyed the lunch and most delicious waffles. May I just say that she is also a good driver (we used her car for the day trip).
TOUR GUIDE RESPONSE: Thanks a million for this nice feedback Marianne It was a true joy meeting you and I wish you a very Merry Xmas and a wonderful New Year, full of fun and inspiring travelling experiences with your beloved ones Joyce
Karen ThomasUnited States
Nice knowledgeable guide, very flexible, very sensitive to our wishes
TOUR GUIDE RESPONSE: Thank you Karen. I was a pleasure getting to know you Have a safe journey back home Warm regards, Joyce
Adam RussellUnited Kingdom
My partner and I had the delight in having Joyce take us around. Really interesting and what a wonderful lady. We really saw the sights and had very interesting history and stories told. Also just a really fascinating lady. We really clicked and laughed throughout the whole of our private tour. I recommend adding the food and drink to the tour as we went to a great bar to try local beers that was not a tourist trap at all. I would really recommend Joyce as your guide. Thank you so much.
TOUR GUIDE RESPONSE: Thanks Adam! It as a true pleasure to welcome you and Tim I had a wonderful time! Thanks for choosing me as your local host in Brussels warm regards, joyce
Catherine RosenbergUnited States
Joyce was fantastic! 3 + hour tour of Brussels. We learned so much about the City! Absolutely recommend using Joyce for your tour guide!
TOUR GUIDE RESPONSE: Thank you dear, it was my utmost pleasure to welcome you and show you round Joyce
Marcus LauderdaleUnited States
TOUR GUIDE RESPONSE: Thank You!
John M.United States
Joyce is personable, professional and extremely knowledgeable about Europe - its history and its modern era. She was a valuable part of our first trip to Europe.
TOUR GUIDE RESPONSE: Dear John and Kris Thank you for your visit and feedback It was a true joy to meet you and your faith and passion for what you do was a true motivation for me! Loved spending these 2 days with you both. Come back with the kids! Joyce
William DuganUnited States
Joyce was a pleasuere. I cannot recommend her highly enough! She was personable, knowledgeable and flexible. We saw everything on our list and she made our trip to Brugge, I will definately recommend her again to friends and family. Brillient!
TOUR GUIDE RESPONSE: Thank you for this great rewarding feedback It was my utmost pleasure to welcome you and show you round Thank you for choosing me as your guide Joyce
Marie PeriuUnited States
TOUR GUIDE RESPONSE: Dear Marie, thank you so much for your feedback I truly enjoyed meeting your party and hope to have opportunities to work with you again in the future Thank you for your business Joyce
Richard MorgensternUnited States
The maximum amount of stars for Joyce our guide is 5 but we give Joyce a 10+.She was the best guide ever!!!She showed us things we never new existed .We talked about beer government ,history,chocolate ,Schools in Belgium and Brussels.How this became a city . From the 13th century to today.She was extremely knowledgeable in chocolate,beer food history.Joice showed us all places that make the products that they sell not imported .We hope to use Joyce again .Tours by locals is the smartest way to tour .*
TOUR GUIDE RESPONSE: Thank you Richard It was such a joy sharing ma passion for Brussels with you .... and a good beer! Enjoy Antwerp! Joyce
Alan RobertsUnited States
TOUR GUIDE RESPONSE: Thank you for your feedback and your visit Joyce
Eric MohneyUnited States
Joyce, thank you so much for an insightful tour of a wonderful city. My son an I learned so much beyond what the tourist-centric venues provide and your insider knowledge of the surrounding neighborhoods gave us a much better appreciation for what it means to be a Belgian in Brussels and beyond. For anyone considering this tour, I highly recommend it!
TOUR GUIDE RESPONSE: Thank your visiting ! It was a true pleasure spending the day with you both Take care! Joyce
Louise MichaelisUnited States
Matt PainterAshburn, VA, United States
Joyce was great at navigating to both cities from Brussels and back. The tour helped bring to life the charm and history of the region.. She gave a lot of great facts and shared ideas for further exploring. Joyce appears to be a popular guide and was using opportunity during the drive or any breaks to coordinate other tours.
Miriam HarringtonUnited States
Joyce was an excellent guide, with an enormous store of information, including many small but fascinating historical details. She has experience in several fields and is a good explainer and teacher. We learned a great deal from her and also enjoyed her company as we toured around. Overall, we felt lucky to have chosen her.
TOUR GUIDE RESPONSE: Thank you for the nice feedback Miriam It was a true joy to meet you, show you round and spend this lovely morning with you and your husband Enjoy your time in Belgium and do not hesitate to contact me or Roland should you need any assistance or advise; i'm sure you will be thrilled with the Bruges walk as well Warm regards, Joyce
Gary PorterfieldUnited States
Had a great time with Joyce...very fun. Tours by Locals are so much more enjoyable and interactive than the large bus tours.
TOUR GUIDE RESPONSE: Thank you Gary It was a pleasure welcoming you and showing you round Thank you for your business Joyce
Scott PetersonUnited States
Joyce was amazing. We learned so much and she was fun to be with.
TOUR GUIDE RESPONSE: Thank you It was my pleasure to show you round Joyce
Adam BalkcomUnited States
We have used Tours By Locals a ton and always had amazing guides but Joyce was by far our favorite! She not only was extremely knowledgeable but was also super easy and fun to be around. She knew all the best places to eat and helped us with additional details of our trip. Our tour with Joyce was one of the highlights of our trip.
Aaron HewittUnited States
5 out 5!! One of our highlights during our trip to Amsterdam, Bruges, and Brussels!! I didn't know what do expect. I just asked Joyce to show us some of the good sights. She didn't let us down! A great experience with wonderful sights. She's very courteous, knowledgeable, and pleasant. Would definitely recommend her to anyone interested in getting away from all those tourist sights!!
TOUR GUIDE RESPONSE: Thank you soooooo much for this nice feedback It was a true pleasure welcoming you and showing you round! Joyce
Pedro PerezUnited States
Joyce specializes in custom tours...she made our Ghent experience personal and special. I would highly recommend her and will use her services on our next trip
TOUR GUIDE RESPONSE: thanks a million Pedro It was such a joy to meet you all and show you round! I will definitely be in touch with the Havana photos :-) Take care! Joyce
Kelle KucharskiUnited States
TOUR GUIDE RESPONSE: Thank you for your business and evaluation Best regards, Joyce
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to quality customer experiences and takes all feedback seriously. We appreciate any learning opportunity to improve the quality of tour experiences. We have, as always, attempted to clarify with our customer why this tour experience appears to have fallen below our normal high standards.
Richard YouensUnited Kingdom
We were guided by Roland who had come all the way to Bruges from Brussels, having already taken one tour and was with us ahead of schedule. He really knew his onions and we saw all the sights as well as had time for a pit stop and a beer. We now have a good idea of Bruges history and plenty of bragging rights when we get home. Thanks, Roland.
TOUR GUIDE RESPONSE: Thank you for this nice feedback it really was a pleasure welcoming you and showing you round Thank you for your business Roland & Joyce
Michael CraneToronto, ONTARIO, Canada
Our time with Roland was great. We appreciated his perspectives and fact he was truly a local. Our tour included many interesting sites and we appreciated the fact Roland was flexible with the itinerary so it didn't feel rigid or pre-rehearsed. I would strongly recommend Joyce and Roland if you're planning a day in Brussels.
TOUR GUIDE RESPONSE: Thank you for your rewarding feedback happy you had a great time! Best regards ROLAND
Kelly GauleWinthrop, MA, United States
I cannot say enough positive things about our experience with Joyce. She was an amazing professional, yet warm, pleasant and oh so personable! Her knowledge of the area was outstanding, and she made certain my nephew and I had an amazing experience exploring southern Belgium. She really made our trip! My only regret is not having time to book a trip to Brugge with her!!
TOUR GUIDE RESPONSE: Dear Kelly Thank you so much for this wonderful feedback. It has been my utmost pleasure to welcome you and your nephew. What a great compliment he made to us, selecting our country for a first trip outside the US! Here are attached a couple of pictures, ... souvenirs! Please come back and stay longer! Joyce
Angela BadgleyUnited States
I cannot even begin to describe how pleasant and wonderful Joyce was. I only had a short time in Brussels but believe she gave me the best overview of the city (and made me want to come back to see it more). She accommodated the tastings to my preferences, and each food that we tried was fantastic. I enjoyed learning all about the history of the city and didn't feel like she left anything out. If you're stopping in Brussels, you MUST go on a tour with Joyce!!
TOUR GUIDE RESPONSE: Thank you Angela It was my utmost pleasure to welcome you and show yu round I hope you're having a good time in Paris Come back anytime and be my guest! Joyce
Judy GagnonUnited States
What a great way to see and taste the city. Although I had been to Brussels several times before, I learned so much more from our terrific guide, Roland. He was so knowledgable, very pleasant and extremely accommodating. We had an awesome private tour for 4. Highly recommend!! Thank you, again, Roland and Joyce for making it happen on a whim!! So happy with it all!
TOUR GUIDE RESPONSE: Thank You for visiting and choosing us ! It was our utmost pleasure to organize this tour for you and we are delighted to hear you had a great time. Come back anytime! Roland and Joyce
Elise L.United States
Joyce was incredibly accommodating when our plans kept changing. Even when we emailed her the night before and asked to start our tour earlier than we'd agreed, she said yes, which we really appreciated. Joyce met us exactly where she said she would. Then when we expressed an interest in seeing some of Brussels, she reorganized the itinerary so we could do that.
TOUR GUIDE RESPONSE: thank you for your nice feedback Elise It was a true pleasure having a change to welcome you here Thank you for your business
Sonia McPheeUnited States
TOUR GUIDE RESPONSE: Thank you for visiting us! Joyce
Rexford TouseUnited States
Joyce was absolutely amazing.Really knows how to conduct a very interesting tour.
TOUR GUIDE RESPONSE: Thank you dear. It was a real pleasure welcoming you and Sheila
Joyce was vibrant and very informative and effervescent in her delivery. She was very easy to get on with and made Laurel feel very comfortable.
TOUR GUIDE RESPONSE: Thank you so much for this nice feedback. Laurel was really wonderful. It was such a pleasure getting to know her! Joyce
Joyce put together a custom tour of Brughes and Ghent for me and made every effort to fit my schedule. It was a great tour and I had a lot of fun!
Sherry S.United States
Our tour with Joyce was great! She is a wonderful and knowledgeable guide that made Brussels come alive for us as we walked from our apartment to the chocolate shop in the Grand Place. She shared fun stories and historical info along the way showing us some great areas to visit later. The tour is exactly as described and really enjoyable. The pralines were amazing! We will definitely book future tours with Joyce as she was delightful and helpful, even showing us how to use the metro system!
TOUR GUIDE RESPONSE: I had a lot of fun during this chocolate making workshop! Thank you for choosing me as your guide ! Joyce
Sherry S.United States
Our 1st day with Joyce she took us through the Christmas markets, shopping areas and for a beer tasting in a really great local pub. We had a great time and felt like we were hanging out with an old friend. Day 2, Joyce picked us up in a nice van for our day trip to Brugge. She gave us a wonderful, informative tour of this fairy tale village, took us to a wonderful place to eat and to see a lace making demonstration. We highly recommend Joyce! She is wonderful and so knowledgeable about her country.
TOUR GUIDE RESPONSE: thank you for this nice feedback Shelly It was my utmost pleasure to welcome you Joyce
Brody DregerUnited States
There was some confusion due to everything going on in Brussels at the time, but Joyce was able to get everything in order at the last minute. We ended up going with Roland who gave an excellent tour. We learned a great deal and it really is the best way to make sure you see all the high points in a short amount of time. (They even offered a refund due to the confusion which we refused because it was such a great tour.)
TOUR GUIDE RESPONSE: Dear Brody Thank you so much for this motivating feedback. It was a pleasure showing you round. Thank you for your trust and business Roland & Joyce
Melanie R.East Greenwich, RI, United States
This tour was very good. Joyce was unable to tour us but she found us someone else to do the tour which was fabulous. We got to see all the wonderful things in Bruges. The art work like the panels and the Madonna! We ate fabulous food! And Barbara was excellent! can't wait to come back and see other parts of the area.
TOUR GUIDE RESPONSE: Thank you for your visit and for your company I hope you eventually found your hotel in Amsterdam? Roland & Joyce
Judy W.United States
Joyce was very knowledgeable about the history of Bruges. She gave us a good overview of the city. She was friendly, personable, and helpful with suggestions for the rest of our stay.
TOUR GUIDE RESPONSE: Thank you Judy It was my utmost pleasure showing you round Joyce
Amanda KleinUnited States
Joyce was a lovely guide, she even had a glass of champagne sent to me for my birthday during my dinner after we ended our tour.
Noel LeiferUnited States
Joyce was one of the best tour guides we have ever used. Knowledgeable, helpful, fun and reliable.
Matthew M.United States
Joyce was an incredible guide. Not only was she very accommodating to help our sick child but she also provided a customized tour to see some of the surrounding areas of Bruges as we traveled into the city. I can not recommend her highly enough for her knowledge and tour professionalism.
TOUR GUIDE RESPONSE: Dear all I truly hope the sore throat is a long forgotten bad memory by now! It was a real pleasure welcoming you and showing you around All the best Joyce
Terri GonzalezUnited States
My husband and I were so lucky to have found Joyce for our private tour of Bruges, Belgium. Her knowledge of the history, architecture, customs, and culture of the area was superb and she has a great sense of humor as well. We had so much fun on our half day walk with her around this lovely city. She was very accommodating about photo stops and took some great shots of us with my camera. I highly recommend her and would use her again next time we travel to Europe.
TOUR GUIDE RESPONSE: Hi Terri thank you for this nice feedback It was my utmost pleasure meeting you and taking you around. I am proud and honored you enjoyed my company. All the best to you. Take care. Joyce
Poul JoensenFaroe Islands
TOUR GUIDE RESPONSE: Thank you for your visit and for choosing us! JOyce
Terry ZerwickUnited States
Roland gave us a wonderful tour of Bruges and Ghent today, April 29. He was totally responsive to all our requests and constantly kept our comfort in mind. He was very knowledgeable about the history of every place we visited. He deserves top marks for going the extra mile to make our trip a very positive experience.
TOUR GUIDE RESPONSE: Thank you so much it was out utmost pleasure being your guide! Thanks you for your visit and your feedback Roland
Rob StephensonUnited States
Jennifer Daniela JonesUnited Kingdom
We would happily give her 5 out of 5! Joyce was very friendly, accommodating (met us at our own hotel in Brussels to take us there) and was a clear knowledgeable guide of the area but also how to engage with our group. Whilst a quick tour, she did very well to cover for the rain and got us to our next stop on time. We laughed and she taught us some great things, so a great overall memory for our team. Thank-you so much for her!
TOUR GUIDE RESPONSE: Thank you sooo much Daniela; It was indeed a fun group. Best regards to all! All the best with the "baby on board" Joyce
Heather NealyUnited States
Our tour was fantastic, my group had a fun time, and thoroughly enjoyed our time with Joyce. She showed us areas of Ghent that were not on the main by-ways. In Brussels, we visited several locations for tastings and lunch. Each was better than the one before. Joyce was friendly, funny, personable, and very knowledgeable. Accommodating of our people that needed to depart earlier than the rest. I just can't express enough good things about both the customized tour and our Guide Joyce!!! Thank You !!
TOUR GUIDE RESPONSE: Thank you Heather. It was a real pleasure having you here! Thanks for bying me lunch as well :-) Joyce
For anyone wanting that personal touch and flexibility to tailor their tour I have absolutely no hesitation in recommending Joyce and her associate Roland. Roland presented very fluently with sound knowledge of the area and its history. An added bonus was Roland's knowledge of local architecture and religious customs. Roland was very accommodating delivering on my personnel requirements and more for expectations on this tour. First rate service.
TOUR GUIDE RESPONSE: Thank you for this nice positive feedback Kevin. It was our pleasure assisting you in exploring our country. We wish you and your beloved ones a happy new year! Roland and Joyce
Karen BridgesUnited States
We had a wonderful tour. Roland was excellent. Provided a great tour and was flexibility with the group needs. I would highly recommend.
TOUR GUIDE RESPONSE: Thank You Karen It was our pleasure having you here Roland
Judith HodgsonUnited Kingdom
Joyce was a super friendly guide for us during our short visit. She customised two days of tours to suit our group and our interests. We had one day travelling to Bruges and another to Ypres via Ghent - both of which we thoroughly enjoyed. I wouldn't hesitate to recommend her to friends visiting the city. We have used Tours by Locals extensively throughout the world and they consistently maintain a very high standard and Joyce was no exception.
TOUR GUIDE RESPONSE: Thank you Judith, it was a pleasure having yu Joyce
TOURSBYLOCALS RESPONSE: Thank you for your lovely comments about Joyce and ToursByLocals. We look forward to providing you with more excellent travel experiences in the future!
Thomas KreilickUnited States
Most enjoyable & informative & tasty tour by a superior guide!
TOUR GUIDE RESPONSE: Thanks ! It was a pleasure having you Joyce
Thomas KreilickUnited States
TOUR GUIDE RESPONSE: Thank you for your business Joyce
Great city brought to life
TOUR GUIDE RESPONSE: Thank you for your visit Joyce
Deborah KaminskiUnited States
What an excellent experience!! Enjoyed the tour under the circumstance that we were tired from taking flights the full day before. We had a 10 hour layover in Brussels and my Mother in-law booked this tour for us. What a excellent idea!!! Joyce was very knowledgeable with the history of Brussels. Took us around to get the diversity of the city. Got a taste of the famous foods.. Waffles (to die for), Beer and cheese, Belgium fries, and chocolate.
John ChaffinGeorgetown, TX, United States
Joyce was very knowledgeable and pleasant. However, she spent a lot of time texting. We paid $1,382.00 USD for a half day tour of Brussels and an all day tour of Bruges and Ghent. We felt like we did not get our money's worth. We were disappointed. We spent a lot of time in Bruges and just a few minutes in Ghent. We did not go inside any of the sights. In Ghent we saw the inside of the Marriott Hotel and had a waffle and left. We cannot recommend this tour.
TOUR GUIDE RESPONSE: Dear both Thank you for your feedback. I had a wonderful time with you and a lot of fun. I was under the impression you really enjoyed the tours and therefore I am a bit surprised and do not quite understand why you did not talk to me directly...we could have adjusted. I take all my guests through the Marriott hotel since it's a building of great architectural interest + washroom stop. Bruges and Ghent each deserve at last 1 full day and as per my tour description this is an "overview" of both cities.
TOURSBYLOCALS RESPONSE: Joyce recognized that the tour was not outstanding and issued a partial refund to the travelers.
Jim KerseyUnited States
Ghent is such an amazing city and Joyce gave me a good understand of its history and beauty in the short tour that we were able to take.
Jim KerseyUnited States
Joyce picked me up in Bruges drove me thru some wonderful towns to Ghent for a short tour and then we drove on to Antwerp for an introductory tour of this historic port city. Joyce set me up for a wonderful visit in Antwerp.
TOUR GUIDE RESPONSE: Dear Elaine, Thank you for this constructive feedback. I apologize for giving you the impression that I was not attentive to you and was on the phone all the time. Actually I took lots of pictures during the tour with my phone and I also called the snail farm three tie and the chocolatier about 5 times to organize a private hands-on workshop for you on an extremely short notice. I trust you enjoyed being able to experience this. I will rememeber to switch off my phone in the future and thank you again. J
Asaka M.United States
I had a private tour to Ghent and Bruges. It was an exciting and worry-free trip. Joyce came to pick me up at the hotel 10 min before the meeting time, and she was friendly and professional at an entire time. She pointed out all of the main sightseeing places, and was flexible enough to accommodate my requests. We talked a lot in a car and I learned a lot about Belgium cultures and habits. It was worth every penny and I had a great time. I highly recommend Joyce for anyone's tour guide.
TOUR GUIDE RESPONSE: thank you Asaka, it was my true pleasure to welcome you Joyce
Charles WaskiewiczUnited States
Joyce was extremely informative, engaging, and a wonderful guide to spedn the day with.
TOUR GUIDE RESPONSE: Thank you Charles. It was my pleasure spending the day with you. Joyce
Ramalingam ChithiramohanUnited Kingdom
we did a 3 day tour of Eastern and western belgium and the guide Roland was simply fantastic.. WE were able to in his good hand see so much and learn so much about the history of this beautiful country.. Brugges. Ghent and Brussels were full of treasures. Roland was very knowledgeable and a highly reliable guide.
TOUR GUIDE RESPONSE: thank you I am happy you enjoyed the tour
Angela TorpeyUnited Kingdom
The guide we engaged with and booked was Joyce but on the day she was not the guide we were given which was a shame. It would have been courteous to inform us this beforehand and we could decide whether to continue with the booking.
TOUR GUIDE RESPONSE: Dear Angela Thank you for your feedback You had a large group ghat day and 2 different guides Was Adil the one that did not meet your expectations? May I please ask you to tell me more about how he disappointed you I will ask tours ylocals to refund this service Looking forward to hearing from you Joyce
TOURSBYLOCALS RESPONSE: Joyce was very shocked with the review and is took the necessary measures to avoid comments like the ones above. In order to make things right for the customer she asked us to issue Angela some compensation for the inconvenience and so was done.
Christa LawsonUnited States
Great tour! Joyce was wonderful. She is so knowledgable about the area and a lot of fun just to talk to. She listened to our desires for what we wanted to see and was flexible while on tour. We loved Ghent and Bruges and that was due in a large part to having a private tour with an excellent guide! Bonus: she knows where the really good chocolate shops are!!
TOUR GUIDE RESPONSE: Thank you it was a real pleasure having you here with us Joyce
Ana BartolomeiUnited States
Our customized tour was just what we needed and it work out perfectly. We were able to combine our transportation needs while we explored new sights. Ghent was really the highlight! Thanks Roland!
TOUR GUIDE RESPONSE: Thank you for your business it was a pleasure Having you here Roland
Fred LaughlinFishers, IN, United States
Roland was great--very flexible in time and tour. We arrived late due to travel problems so our departure from hotel was later than planned but he made sure we saw everything we desired. He even added some sightseeing in Brussels above and beyond what we expected.
Maria J WrightUnited States
Joyce sent us Roland and he was an excellent guide and both Bruges and Ghent were fabulous.
Joseph BowersUnited States
Joanna StingrayUnited States
Our guide's name was Patrick and he was incredible. He showed us everything and was really enthusiastic and interesting. He was an outstanding guide. we enjoyed being with him very much. Thanks!
TOUR GUIDE RESPONSE: Thank you for your business Joanna. It was a pleasure having you here
TOURSBYLOCALS RESPONSE: In the unusual case where a guide can't personally deliver a tour, the traveler is notified in advance and given the opportunity to cancel or accept the substitute.
Margaret KobylarUnited States
Joyce was very enthusiastic and knowledgeable of the history of Brugge. We fully enjoyed our tour with her. Would hire her again.
TOUR GUIDE RESPONSE: Thanks! It was a real pleasure spending the day with you and your husband
Howard CoopermanUnited States
Joyce was very pleasant, with a good sense of humor, nice to be with.
TOUR GUIDE RESPONSE: Thank Howard; It was my pleasure having you
Robert SmithAvon Lake, OH, United States
We spent two days with Joyce seeing part of Belgium. The tour was first rate plus we had a lot of laughs. It didn't take long to feel that she was really just a friend. My wife and I would highly recommend the experience.
TOUR GUIDE RESPONSE: Thank You Robert. It was a real pleasure welcoming you and spending these two days with you. Come back anytime! Joyce
Joyce gave us fun and interesting facts about Belgium, Brussels, and beer. We walked to interesting places. She made us try Belgium chocolate and candies. We only went to two beer bars, we were a bit disappointed about that, we expected to go to at least three. The tour lasted 2.5 hours instead of 3 hours. We enjoyed the tour but found we did not get our money's worth.
TOUR GUIDE RESPONSE: Dear Lorraine Thank you for your feedback which is greatly appreciated. I am sorry you were disappointed about not going to several other beer parlors and I wish you would have shared this with me immediately. I was available and could have staid longer. Money was not an issue since beer tastings were to be paid on the spot. I just sensed you had had enough beer after the 5th glass (4 small ones at the Bécasse and a regular glass at the Poechenelle). Please accept my apologies.
Joseph GuerraUnited States
The tour was everything we could have expected. Joyce was a knowledgable, flexible and friendly guide. By the end of the second day, it was almost as if she was a member of our family.
TOUR GUIDE RESPONSE: Ohhhhh Joseph, you are so sweet. This really moves me, thanks a million for spe ding these two days with me! Come again Joyce
Gail BuckleyUnited States
Loved Joyce. Set a perfect pace, considered my husband's and my walking limitations. Enjoyed the experience to sitting in a peaceful spot have a coffee and listening to her speak of the history of Bruges and Belgium.
TOUR GUIDE RESPONSE: Loved spending this day with you! Thank you for choosing me! Coe back soon for a tour to Southern Belgium! Joyce
Gary DeitschUnited States
Very knowledgeable guide, explains in good English all about Brugge. Highly recommended
TOUR GUIDE RESPONSE: Thank you Gary !
Very good tour with a very well informed guide
TOUR GUIDE RESPONSE: I was a pleasure having you ! Joyce