Shannon B.United States
Excellent pre-tour communicator. However, his information was non-linear. 4-hour tour: I asked for Beatles and some history. We got some Beatles, some history and some random. He was pleasant but, lacked in the professionalism of a Tours By Local guide. At times when we asked questions, he either ignored or didn't hear us. He was enthusiastic about his city which we loved. He was diligent to include a lot but, it had a disconnected sense about it. Left disappointed when other ratings were so high.
TOUR GUIDE RESPONSE: Thanks for your review Shannon, I’m glad you enjoyed the Beatles & History, visiting Two Cathedrals, watching Tolkien Filming, Radio City Tower Tour, Victorian Round Reading room, History of Liverpool, regeneration & World Heritage Site, China Town. & lots more. Your adult niece asked me to include the Cavern Club so we changed the tour from the Docks to Mathew Street. Nicola said she was delighted with the tour & offered me a tip which I declined & thank you for your very generous £20 tip too.
TOURSBYLOCALS RESPONSE: ToursByLocals are committed to quality tour experiences and we take all feedback seriously. We appreciate the positive comments in this review, however, it also surprising to hear about these negative aspects as we have full confidence in Neil's experience and his ability to provide well-structured, 5-Star tours!
Irving KlaskyUnited States
TOUR GUIDE RESPONSE: Was lovely to meet you and thank you for the 5 star review! neil
Isabel Hevia DardetUnited States
Neil was an excellent tour guide. He even had small bottles of water for each of us. He was attentive to our needs and preferences and did not mind shortening or lenghening our stay on any particular attraction. He a strong knowledge of the attractions we were seeing. A most enjoyable tour.
TOUR GUIDE RESPONSE: It was an absolute pleasure and thank you so much for leaving such a lovely review!
Elizabeth WrightsonUnited Kingdom
Great 3 day tour organised for our group of 5 by our guide. Neil was everything one could hope for in a guide - friendly, knowledgeable, organised and efficient. He took into account all our personal preferences and rearranged things for us to fit with the variable weather! Peter gave us a super tour of Chester and Port Sunlight accompanied by an invaluable commentary. Would highly recommend both for future tours.
TOUR GUIDE RESPONSE: Thank you Liz it was my pleasure & it's great to ask Peter to help us when we all go to Chester as he was educated there and he knows so much and I always learn lots from his tours too. Your family are lovely - I thoroughly enjoyed our time together, great weather and I hope you & Pete have great birthdays - Neil x
Susan DugdaleUnited States
One of our party of 6 was a Liverpudlian who left the city 50 years ago. The rest were Americans. EVERYONE was thrilled with the tour which was varied, had just the right amount of history, Beatles stuff and modern Liverpool life. We loved the day and Neil couldn't have been better.
TOUR GUIDE RESPONSE: Hello Susan what a fun day we all had I was delighted for Paul - I'm so pleased your friends enjoyed themselves & hopefully I'll see you both again - thanks again Neil
great guy, loves Liverpool and projects it across. great guy to go around with.
TOUR GUIDE RESPONSE: Thank you ever so much you were both great company and when you come back I'll be more than happy to show you around again - Neil