Wen Hsin CheahMalaysia
Tai is very friendly and helpful, you can count on him! Before and during the trip, Tai gave us lots of useful advise. We booked Hanoi full day trip, but Tai helped us more than we expected. We booked our hotel room through Agoda, but Tai stayed when we check-in and solve some of our problems, other than that he also offered to bring us around for dinner =) we know he usually charge but he didn't, we did buy him dinner as return.
TOUR GUIDE RESPONSE: Hi Wen Hsin Cheah , Thank you so much for your kind lovely review and great to know that you all had enjoyed the trip. It was my pleasure to accompany with your family during the very first day in Hanoi. We are friends now and I wish to come back Malaysia once day to meet up with your family there. We will keep in touch and don't hesitate to let me know if I can be of your further assistance in Vietnam. Good luck and take care, friends! Cheers! Tai N.
Jaime LowyUnited States
Tai is a wonderful guide and made our experience in Hanoi a memorable one. He showed us many sites around the city, explaining the history and significance of each one. He was flexible and allowed us to go at a pace that was very comfortable for us. The tour of the market and cooking class was a lot of fun for us; we had one of our favorite meals during our entire trip! We had a great time on this tour and really enjoyed having Tai as our guide. Highly recommended!
TOUR GUIDE RESPONSE: Hi Jaime & Amy, Thank you so much for booking my tour in a very last minutes and great to know that you two had a great time with me for city tour with Cooking Class in Rose Kitchen Hanoi. I am sure you two will practice for making vietnamese traditional foods at home when you return. Thank you again and I wish you two will have a good trip ahead in Vietnam and text me any time if I can be of your further assistance. Best wishes, Tai N.
Patrick HarrisonSeattle, WA, United States
Promoted as fluent in English - we would say conversational at best. Seemed un-interested and was looking at his phone many times. Our driver got lost in Hanoi, wasting an hour of our time. Halong Bay was amazing and our lunch in Hanoi memorable, but not our favorite tour on this trip.
TOUR GUIDE RESPONSE: Hi Patrick, I hope you are your partner are doing well. I felt very bad for getting this review from you since I hadn't made a memorable trip for you two as I did with other clients. I won't explain anything but I hope to serve you and your partner a gain in the coming future, so you can see our improvements. Please accept a sincere sorry from our driver since I did call him to mention your comments to him to improve his mind for roads in Hanoi. Thank you so much and we will you all the best.
Debra IsensteinUnited States
Tai was amazing!! He took the time to make the tour authentic and we felt like we were given the opportunity to see Ha Long Bay through the eyes of a native. Tai is knowledgeable and goes the extra mile to be sure you are comfortable and enjoying yourself. Highly recommended!
TOUR GUIDE RESPONSE: Hi Debra Isenstein, It is great to get your review, thank you so much for being my clients. It is my pleasure to be with you two during the short trip in Vietnam. Thank you so much and we will see you again soon. Cheers! Tai N.
We spent an amazing day with our guide Tai, exploring and learning about Hanoi. He was professional and friendly from our first contact (by email). He was so knowledgeable and passionate about his city and country and we learnt so much from him! The air-conditioned van, excellent driver and bottled water were all very welcome as we travelled to various landmarks and culturally significant points around the city. We cannot recommend this tour highly enough! Greg & Roseanne Woolooware (Sydney) Australia
TOUR GUIDE RESPONSE: Hi Greg & Roseanne Woolooware, It made me so warm during these cold days in Hanoi when I got a review from you. Thank you so much for your nice words to me. It was a very pleasant day with you and Greg and I really wish to be welcome you/family/friends all back to Vietnam for a longer trip soon. Thank you so much and see you soon, take care Greg & Roseanne! Cheers! Tai N.
Tai was Outstanding. His knowledge and tour were Superb . A Wonderful tour guide
TOUR GUIDE RESPONSE: Hi Malcolm Haire, Thank you so much for using my services during your long trip with Celebrity Millennium cruise. Thank you for your nice words to me. It was a such my pleasure to be with you two for a day to Hanoi from Ha Long bay port. We will keep in touch for sure and wish to welcome you/family/friends back to Vietnam soon to discover other parts of Vietnam as we were talking. Happy X - Mast, happy New Year !!!! Best reagrads, Tai N.
Judith MillmanUnited Kingdom
I had a very enjoyable and informative few hours around some of the sights of Hanoi with Tai Ngo. He fitted in with my timings, picked me up from my hotel & had planned a leisurely rickshaw ride to the sights. He sent me an itinerary beforehand so that I knew exactly where we were going. He was very polite and knowledgeable and answered all my questions. His English is very good & clear. At the end I was dropped back to my hotel. I would highly recommend Tai to anyone
TOUR GUIDE RESPONSE: Hi Judith Millman again, It is awesome to get your lovely review. It was very nice to be with you during your very first day tour in Hanoi before joining in your group for a long trip in Vietnam. I wish you will enjoy Vietnam's trip as much as you enjoy it with me. Again, thank you for booking tour with me and I wish you/family/friends a nice X-Mast and a new year with Health - Success and Happiness! We will sure to meet again, take care Friends! Warm Regards, Tai N.
Steven AronsonNew York, NY, United States
Very polite efficient and informative guide. This is a "private VIP" way to see Halong Bay. Worth the money unless you dint mind mass tourism
TOUR GUIDE RESPONSE: Dear Steven Aronson, Thank you so much for your kind message for leaving such a nice review. It was my great pleasure to welcome you two in our beautiful Hanoi, Vietnam. It was very nice to experience with Seaplane in Ha Long bay which is worth for money. I look forward for your return to Vietnam soon. Take care & we keep in touch. Cheers! Tai N.
Pauline GoodmanUnited States
TOUR GUIDE RESPONSE: Hi David Jack, Thank you so much for booking my tours for your clients. I had a wonderful time with Pauline Goodman for a day trip to Hanoi from Ha Long bay shore. Thank you for your professionalism and we look forward to our fruitful cooperation in the future. Warm regards, Tai N.
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer if there was anything our guide, or ToursByLocals, could have done differently to have made this tour a 5-Star experience.
TOUR GUIDE RESPONSE: Hi Rosanna, Thank you so much for your kind rating me & I hope you all had backed home safe & sound after the long trip in Asia. It was great to meet you all during a short trip from Ha Long bay to Hanoi but I wish you all had enjoyed it very much. It had a very pleasant time with you all. We will keep in touch and don't hesitate to let me know if I can be of your further assistance in Vietnam. I look forward to seeing you/family/friend in our beautiful Vietnam. Warm regards, Tai N.
Kathy HuaUnited States
Tai was a great tour guide for our day trip out of Hanoi. He arrived on time and spoke English very well. He took us to a few lovely places, and was very knowledgeable, answering all of our questions throughout the day.
TOUR GUIDE RESPONSE: Dear Kathy H, Thank you so much for your review and it was very nice to be with you all for a day trip to Bai Dinh Pagoda n Trang An Ecotourism. I had an amazing time with you all. It is great to know that you all had fabulous moments with me. I wish to welcome you all back to Vietnam once day, so we can have another trip to gather. We surely that we will meet again for a longer trip. Again, thank you so much for using my services and all the best. Good luck & take care Kathy! Warmly regards, Tai N.