Far under our expectations. The guide was nice, but she seemed unprepared and didn't really add any knowledge or enthusiasm about the sites we visited. The transport was very good.
TOUR GUIDE RESPONSE: Hi Aage, I am sorry I let you down on this tour. Unfortunately, I developed laryngitis during the day and was regrettably unable to share all the information I normally would do. Enjoy the rest of your trip. Dianne
Barbara MoranUnited States
TOUR GUIDE RESPONSE: This tour used the train from Waterloo rather than the normal train I use from Paddington which made the journey an hour longer than normal due also to a fault on the line that day. Since the Royal Wedding there has also been a increase in tourism making security queue much more time consuming
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer why this tour experience appears to have fallen below our guides’ normal high standards.
Chris AgostinelliUnited States
TOUR GUIDE RESPONSE: Hi Chris and Steve, Thank you both for your five star rating. It was a real pleasure to take you around London. You seemed so interested in all London's history and you were great fun to be with! I hope you enjoy the rest of your trip and do contact me again if you need help with touring around London and elsewhere. Kind regards, Dianne
Daniel CarmodyUnited States
Diane was very informative and provided us great insight to Windsor Castle, Saint George's Chapel and the Royal Family.
TOUR GUIDE RESPONSE: Hi Dan and family, I am so glad that you gained so much from our tour together. Windsor is a fascinating place and it never ceases to come alive to me when I show appreciative travellers around. I hope you enjoy the rest of your stay in London. Very kind regards, Dianne
Eric WinchockUnited States
My wife and I had a wonderful time with Dianne exploring the Tower and St. Paul's. She has a wealth of knowledge and an easy conversational touring manner. The structures are amazing and the stories were great. In all an extremely pleasant morning. Thank you!
TOUR GUIDE RESPONSE: Thank you so much for your review Eric. I enjoyed guiding you as well at the Tower and St. Paul's Cathedral. I hope you find some great ideas for your retirement. I am sure you will find many things of interest when you leave work. And the New Jersey shore is fantastic. Please feel free to contact me again for another tour when you return to London or further afield.
Joyce B.United States
We were so impressed with Dianne's knowledge. We had a wonderful tour and enjoyed her personality so much. So helpful and so interesting!
TOUR GUIDE RESPONSE: Thank you Joyce. I so much enjoyed guiding you both around London as well. I do hope that things in Austen have been sorted for your daughter and family. I very much look forward to guiding you again in the future. Kind regards, Dianne
Joyce B.United States
Outstanding! Dianne was so knowledgeable, interesting stories and a fun experience. This was a wonderful tour!
TOUR GUIDE RESPONSE: Thank you so much and I am so glad that you enjoyed the tour. It was fun and you both made the experience quite special for me as well. I look forward to guiding you or your family and friends in the future.
Richard Levinsonhallandale, FLORIDA, United States
Dianne was passionate and knowledgeable. She was approachable and made it very easy to ask questions. The ride to our destination was well over an hour and was filled with conversation that was not limited to the location of our tour. It was obvious that she enjoyed her work and was eager to share her knowledge of England. When we return next year we will seek her out for a tour with us again. Thanks Dianne, you "made" the trip.. Rick L.
TOUR GUIDE RESPONSE: Dear Richard, Thanks so much for your kind review. I too enjoyed the day immensely. It is so rewarding for me to meet a group who love history and ask so many intriguing questions. I look forward to guiding you again other places when you next return to London. Regards, Dianne
Brett HughesUnited States
Our last of 3 days (see my Comments on her Highlights of London & Royal Maritime Greenwich tours), Dianne created this tour for us, as our youngest son wanted to see both Windsor Castle & Hampton Court Palace. She arranged a shuttle to get us to Hampton from Windsor. I had left our Tickets for both at the Hotel, but with her help they were able to quickly verify my purchase. Despite being very quite at Windsor she was cautioned not to guide. She handled it and everything else well. She is the best.
Brett HughesUnited States
Our 2nd of 3 days with Dianne, having done her excellent Highlights of London tour on the 1st day. We had seen Greenwich in '05 with a private guide, but for some reason hadn't seen the Cutty Sark & National Maritime Museum. Don't miss them. While at the Museum our 2 sons wanted to see a short film on the WWI Battle of Jutland. As I mentioned in my comments on her Highlights of London tour, Dianne is flexible. Unlike some guides, if she is unfamiliar with a subject, she will let you know.
TOUR GUIDE RESPONSE: Thank you again for your review. Greenwich is one of my favourite places to guide in London which must come over to travellers. It has a bit of everything--Royals, ancient Roman archeological remains, the Navy, maritime art and other art connected to Greenwich--the lovely Armada painting of Queen Elizabeth I who was born in Greenwich, the Cutty Sark, only remaining tea clipper, the Prime Meridian of the world and the Royal Observatory. So I really jumped at the chance to guide you around here. Dianne
Brett HughesUnited States
Our family of 4 (including 25 & 17 yr. old boys) just returned from a month in UK and Ireland. We always use private guides when possible and Dianne is one of the very best. This was the first of 3 days with her. She is flexible (we did the Beefeater tour of The Tower on our own the day we arrived), organized (she had me get tickets in advance whenever possible), knowledgeable (our youngest son will major in history, so it can be a challenge to hold his interest), and a joy to spend time with.
TOUR GUIDE RESPONSE: Dear Brett, It was a real pleasure to guide you and your lovely family. I do so appreciate guiding a group who are thoroughly interested in the history of other countries, such as the United Kingdom. You all asked many interesting questions which helped to create a lovely report between. I look forward to guiding you again when you return to the UK. Dianne
Louise MichaelisUnited States
Dianne was an excellent tour guide and gave us lots of history and informative information. She was well versed on the areas we visited and offered other suggestions for lunch and places to go.
TOUR GUIDE RESPONSE: Thank you for your review. I am so glad that you enjoyed the tour I offered you. It was a pleasure to take you around for the morning.
Good tour. We covered a lot of ground in a relatively short period of time. It was great to see the city using the tube. Just what we were looking for. Thank you.
TOUR GUIDE RESPONSE: Thank you so much for your kind words. I am so glad you enjoyed the day. London is such a great city to guide in and I love showing you all around here. Kind regards, Dianne
Rene C.United States
Dianne did a fine job on our full-day tour of Westminster and Central London. My family enjoyed our time with her. I appreciated that Dianne reached out to me well in advance asking if my family had any special interests. I shared the items for focus, and Dianne did a nice job building our day to suit those items.
TOUR GUIDE RESPONSE: Thanks Rene. I am pleased that you appreciated the tour that I devised around your personal interests. I enjoyed being with you and your lovely family for the day too!
Kathleen SumnerUnited States
We had a wonderful day with Dianne who catered the tour to our wishes, including Westminster Abbey and the Royal Mews. Dianne answered every question my 9 year old daughter asked and maintained her interest the full day. She helped guide us until the very end making sure we got off the Tube at the right stop. It was a wonderful day and we really enjoyed her company!
TOUR GUIDE RESPONSE: Hi Kathleen, Thanks so much for your great review. I too really enjoyed the day with you all. Kind regards, Dianne
Jessica BaptistePrinceville, HI, United States
Dianne was very accommodating when we were late and missed our scheduled train. She has so much knowledge and it was great to hear her stories. Although she could not lead a tour inside Windsor, she prepped us with information before entered. She was understanding about our traveling with a toddler and she recommended a wonderful place for us to have lunch.
TOUR GUIDE RESPONSE: Thank you so much for your rating and comments. It was a real pleasure to guide your group and I would love to do more guiding for you in the future. I hope that all is well with your family. Kind regards, Dianne
Renee DiPilatoAlexandria, VA, United States
We had a great first day in London thanks to Dianne. She got us acclimated to the city and provided thorough tours of St. Paul's and Westminster Abbey. Thank you!
TOUR GUIDE RESPONSE: Dear Renee and Cindy, Thanks for your rating. I genuinely enjoyed meeting you both and taking you around. You were very lucky to have such great weather. You must have had a spectacular day in Oxford with that weather on top of it. Enjoy the rest of your days in London and let me know if you need any more help. Regards, Dianne
Robert DodsonUnited States
A wonderful introduction to London's major attractions by a knowledgeable and flexible guide.
TOUR GUIDE RESPONSE: Hello Bob. Thank you so much for your much appreciated rating. It was a pleasure to meet you and your lovely family. I so enjoyed taking you around London.
Richard SubakUnited States
Great job. Dianne was extremely knowledgeable and made everything very interesting.
TOUR GUIDE RESPONSE: Thank you so much. It was a real pleasure guiding you both. And I am sure that you were happy with the outcome of the Spurs match. And I hope you enjoyed your first visit to London. Let me know if you ever need a guide in London again. All the best, Dianne
David BlakeUnited States
Dianne was a fantastic tour guide and host. She contacted me prior to the tour to check where my interests lie - then had me pre-book entry into key areas to avoid wasted time on the tour (St Pauls, Westminster Abbey and Churchill's War Rooms in my case). Dianne and i arranged to meet at the St James's underground stop and quickly found each other. From there it was a busy 8 hours of touring. Dianne added key insights at each of our stops. I highly recommend taking one of Dianne's tours.
TOUR GUIDE RESPONSE: Dear David, Thank you so much for your feedback. I am very glad that you enjoyed the day as much as I did. I have to tell you that this was the first guided tour that I have done for this company and it was a pleasure to have you as my first traveller since I have joined them. Do contact me if you would ever like another tour when in London. Kind regards, Dianne