Traveler Ratings of Private Tours In Vientiane Laos by Tour Guide Eric Y. (Guide #20105)

about ratings

Dawn Chan

United Kingdom

Tour: #283205, 2 Days of Vientiane Tour, Vientiane, Laos    view tour
Date: Dec 27/17


TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer why this tour experience appears to have fallen below our guides’ normal high standards.

Robert Quist

United States

Tour: #283107, Multi-Day tour: Vientiane, Vangvieng, Plain of jars, Luangprabang., Vientiane, Laos    view tour
Date: Jun 6/17

Eric was great. My main reason to visit Laos was to see the Plain of Jars. Eric grew up in this region, and took us to locations that I am sure few tourists visit. Wonderful. His office is in the capital city of Vientiane and his knowledge of this area was very good as well. The reason for the 4 star rating is that he was not as experienced in Luang Prabang (which I am sure he now is). I would use Eric again, and if you are lucky enough to schedule Mr Lee as the driver, its even better.

TOUR GUIDE RESPONSE: Thank robert for you review, hope to improve my guiding in Luangprabang area

Kristen Salmon

United States

Tour: #284001, Vientiane City Tour, Vientiane, Laos    view tour
Date: Jan 27/17

Friendly and reliable.


TOURSBYLOCALS RESPONSE: ToursByLocals are committed to quality customer experiences and take all feedback seriously. We appreciate any learning opportunity to improve tour experiences and have attempted to clarify what could have been done to make Eric's tour better; however, we have been unable to confirm any further feedback in this case.