Joyce OsterHenderson, HENDERSON, United States
Vera is a terrific guide. We hired her last year, on our first visit, for a walking tour of Ghent and Bruges. Her English is perfect, her tour relaxed and enjoyable. We covered a lot of ground and learned so much about the complex history of both cities. We so loved Ghent that we returned this year for Gentse Feesten ( Ghent Fest) AND we hired Vera again to show us more of Ghent ( and to see her again ). I would rate her more highly than 5 stars if it were an option! She's a 10 on my tour guide scale.
TOUR GUIDE RESPONSE: It was great to see you and John again so soon! Thanks for the lovely day we spent together. Enjoy the rest of your stay in festive Ghent and all the best for the rest of your trip. Whenever you're in the neighbourhood, feel free to contact me again. I'm looking forward to it!
Mary SayerUnited States
Vera was knowledgeable and very sensitive to our situation, we had children with us and an individual who needed periodic stops and rests and she was so wonderfully accommodating. We thoroughly enjoyed the information and tour, thank you for a wonderful afternoon.
TOUR GUIDE RESPONSE: Thanks a lot Mary! I’m really happy you enjoyed the tour. Enjoy the rest of your stay!
Alan MessingerUnited States
TOUR GUIDE RESPONSE: Thanks for the 5-star rating Alan!
John MurakamiUnited States
This was the second tour we had with Vera. Her knowledge of both Brugge and Brussels exceeded our expectations and she provided additional explanation when asked. She also provided other practical information and suggestions about train schedules, restaurants, local specialties and what things that may not be worth the effort. Vera made our visit memorable.
TOUR GUIDE RESPONSE: Hi John, thanks again for your kind words! Please say hello to Nancy.
John MurakamiUnited States
Vera is very knowledgable, friendly and professional. She will adapt the tour to include special interest areas, for example my wife wanted to learn more about Belgium's lace history. So Vera took us to the lace museum and explained the history of the rise and fall of lace in Belguim. We also signed up to have Vera take us on a tour of Brussels the next day. She did a great job there too! It was great having the added benefit of consistancy of one excellent guide.
TOUR GUIDE RESPONSE: Hi John and Nancy, I'm sooo happy you picked me as your tour guide. I thoroughly enjoyed our tours in both Bruges and Brussels. It was wonderful meeting such a nice and interested couple! Enjoy the rest of your trip!
Loren CarrollUnited States
Vera speaks excellent English. She is knowledgeable and very professional. We would not hesitate to ask for her again.
TOUR GUIDE RESPONSE: Thanks Loren! It was a pleasure to show you and your family around. Enjoy the rest of your stay!
Jeanene HendersonUnited States
Beautiful night in Ghent, Thanks Vera.
TOUR GUIDE RESPONSE: A big 'Ratata!' to the entire family, Jeanene! ;-)
Judith EdelsonUnited States
Vera is personable, knowledgeable, flexible and most importantly, not "canned" in her presentation. We are looking forward to meeting her again in Bruges.
TOUR GUIDE RESPONSE: Thanks Judy for the nice comment! It was a real pleasure to guide two such lovely ladies around Brussels. See you soon!
Mary McgeeUnited States
Vera was very knowledgeable and a pleasure to spend the day with. I arrived with a leg injury that changed the walking pace. She was very accommodating and made sure we still saw everything. Great day in Brussels!
TOUR GUIDE RESPONSE: Mary, you definitely get the award for bravest traveler I guided so far. I hope that you'll be able to get some rest over the next few days and that your leg will soon be better. All the best! Vera
Vera was very engaging, knowledgeable, warm and friendly with a good sense of humour.The few hours spent with her boosted our knowledge of the history of Brugge and we would recommend her most highly.
TOUR GUIDE RESPONSE: Hi Jan and Joan, thanks a lot, the pleasure was mine! Enjoy the rest of your stay in Bruges and next time you're in Belgium, don't forget to visit Ghent!
Thank you Vera, for a informative, well organized day. We had a fantastic time and very much appreciated your time and knowledge. Highly recommended. Would do it again!
TOUR GUIDE RESPONSE: Hi Michael, I'm very happy to hear that you and your son enjoyed our day in Ghent. So did I! Good to have some new Ghent fans!
TOUR GUIDE RESPONSE: Thanks Timo!
Laurie FarrellUnited States
If you want an interesting and thorough tour through the eyes of a local--then Vera is your girl! Amazing!! We did a two day customized tour combining Ghent and Brussels. She was knowledgable and kept our attention the entire time. I can't imagine walking through Ghent and Brussels without her! She was able to talk tell us about the buildings, the people, both present day and past, and she had a nice balance of religious and political historical knowledge.
TOUR GUIDE RESPONSE: Thanks a lot for your kind words, Laurie! I'm really happy Bill and you enjoyed our tours in Ghent and Brussels.
TOUR GUIDE RESPONSE: Thanks again Pieter!
TOUR GUIDE RESPONSE: Thanks Pieter!
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer if there was anything our guide, or ToursByLocals, could have done differently to have made this tour a 5-Star experience.
Joyce OsterHenderson, HENDERSON, United States
Vera is a fantastic guide . We( two couples in our 60s) enjoyed our all day tour of both Ghent and Bruges very much. She is extremely knowledgable , very personable and fun. Vera adapted the tour to our tastes. Her English is perfect. I cannot recommend her highly enough . You won't find a better guide I am sure !
TOUR GUIDE RESPONSE: Hi Joyce! I'm really happy all of you enjoyed our tour so much. I probably enjoyed it as much as you did. It was great meeting the four of you! I'm sure you'll enjoy the rest of your stay in Ghent!
Gladell P.United States
This is my second time to have a tour with Vera, and as last year in Brussels, this one in Bruges was also a wonderful and memorable experience! Vera had planned it so well, including my train rides from Brussels (where I was staying) and back. She is so knowledgeable about Bruges - past or present. We did the tour in a relax pace, learning great details about the city, and finding the best scenic spots for pictures. I highly recommend this tour, especially if its your first time in Bruges!
TOUR GUIDE RESPONSE: Thanks Gladell! It was a pleasure to meet you again and to guide you around Bruges. Don't hesitate to contact me if you would come back to Belgium one day. There's more to discover!
Dan CoyneUnited States
TOUR GUIDE RESPONSE: Thanks Dan!
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to quality customer experiences and takes all feedback seriously. We appreciate any learning opportunity to improve the quality of tour experiences. We have, as always, attempted to clarify with our customer why this tour experience appears to have fallen below our normal high standards.
John (Jack) ConnollyUnited States
TOUR GUIDE RESPONSE: Thanks for the 5-star rating Jack!
Bernard WhalenUnited States
Vera was so good at Bruges that we decided to book her again for a walking tour of Ghent. She was able to identify an excellent meeting location for our driver as we were coming from Antwerp. Vera is an excellent and very personable tour guide. We received wonderful attention and feel that we did see and experience the Best of Ghent. Vera has a great personality and sense of humor. We would heartily recommend her to anyone interested in learning more about such a great city.
TOUR GUIDE RESPONSE: Hi Bernard, I'm very glad you liked Ghent and our tour in this wonderful city. All the best to you! Vera
Bernard WhalenUnited States
Vera was fantastic. She arranged a convenient location for the start of the Bruges tour. She was very engaging and knowledgeable. We feel like we received excellent attention. Vera was able to easily explain and cover many of the historical sights of Bruges. We would highly recommend her to anyone looking for the Best of Bruges. She covered it!
TOUR GUIDE RESPONSE: Thanks Bernard! It was my pleasure showing the two of you around Bruges.
We had a wonderful tour of Brussels with Vera. She was warm and very knowledgeable. Thanks!
TOUR GUIDE RESPONSE: Thanks, Geralyn! I hope you and your family enjoyed the rest of your stay in Europe.
Sara CassUnited States
We would give her a 5 out of a 5. She gave us 3 private tours for Bruges, Gent, and Brussels during July 21-23. She was extremely knowledgeable about the history and architecture of each city. Her English was excellent. She was also a very pleasant personality and nice to be with. She was always on time and she could answer all of our questions. We would highly recommend her and use her again.
TOUR GUIDE RESPONSE: Thanks for the 5 star rating, Sara! I hope you were able to buy lots of delicious chocolate at the airport and had a nice flight back.
Kathleen McDonaldUnited States
We had a great tour of Bruges! Vera is very knowledgeable and provided us with a lot of interesting history. She was terrific with our 5 children (ages 5-11)and kept them very entertained throughout. I highly recommend this tour as a great way to experience this beautiful and charming city!
TOUR GUIDE RESPONSE: Hi Kathleen! Thanks for your kind words. You and your friends and the children were lovely! Say hello to them all. I hope you and the children never forget the years you spent in Europe. Good luck!
Vera conducted a very interesting and informative tour of Ghent (following yesterday's tour of Bruges). Again she was a wealth of information, with historical facts and explanations from all aspects. We would recommend Vera's tours of Bruges and Ghent, without hesitation.
TOUR GUIDE RESPONSE: Thanks Graeme, it was a pleasure introducing Ghent to you and your family. Enjoy the rest of your stay in Europe!
Vera was very friendly and on time. She has a wide knowledge of Bruges, it's history and provided us with a continuous account of historical facts as we progressed around the city. We would have no hesitation in recommending Vera as your guide in Bruges, and intend using her services in Ghent also.
TOUR GUIDE RESPONSE: Thanks Graeme for your kind words! I'm glad you appreciated our tour in Bruges and I hope our tour in Ghent will be as enjoyable for both you and me.
Henry HarrisonUnited States
On an afternoon of walking thru Bruges the four of us were shown,and told the histories of,the town's most beautiful and interesting historical buildings and places by Vera V. She is such a skilled story-teller that hours later I was able to remember and write notes about all 15.Sounds intense and hurried? Nope.Vera treated us to a very relaxing time. She has a lovely manner, is great at give-and-take about everything,laughs easily, but you never lose the sense of her top level professionalism.
TOUR GUIDE RESPONSE: Hi Henry! Thanks for the wonderful and detailed review. You all asked highly interesting questions which made it a great experience for me as well. I probably enjoyed our tour as much as you did. Regards to all of you!
Marjorie StanfordUnited States
Since our nephew told us that he thought Bruges was the most beautiful city in Europe, we were anxious to visit. Vera made our visit everything we imagined and more! We learned interesting historical information, and also had an opportunity to taste some of the local specialties-like beer and chocolate! The 8 hour tour just flew by-we wish we could have spent another day.
TOUR GUIDE RESPONSE: Hi Marjorie, thanks for the great review. I'm glad both of you enjoyed our day in wonderful Bruges. Feel free to visit again whenever you're coming back to Europe!
Vera took us on a nice and informative trip around the city. Her knowledge about the city and history in general is impressive. On top she is nice, have good sense of humor and filled our 3 hours with interesting places and stories.
TOUR GUIDE RESPONSE: Thanks for the 5-star rating, Tove. It was great fun showing the five of you around Bruges! I hope you enjoyed the rest of your stay as well. Have a good flight back to snowy Norway!
TOUR GUIDE RESPONSE: Thanks Louise for your 5-star rating! I'm happy Gérard finally discovered the city where his roots lie.
Patrick SalonyUnited States
Vera was great! She adapted the itenerary to match our interests. We had a wonderful tour.
TOUR GUIDE RESPONSE: Thanks for your kind words, Patrick! I really enjoyed our wonderful conversations.
Bailey FallsUnited States
We had a nice day with Vera and felt we fully covered Gent. Vera is very knowledgeable about all things Ghent and had many wonderful stories to bring to life historical details. Vera made an extra effort to make sure we had an enjoyable lunch and made sure we made it back to our train on time. We also enjoyed hearing about some of the local current color such as the new traffic circulation system which took effect the day of our tour and was amusing to watch.
TOUR GUIDE RESPONSE: Thanks, Bailey. Enjoy the rest of your stay in Europe!
Dj BaudhuinCharlotte, NC, United States
Vera did an great job of showing us around Bruges! It was fun to explore the city with such a knowledgeable guide. Bruges is a beautiful city and Vera showed us all the highlights.
TOUR GUIDE RESPONSE: Thanks again, DJ! Glad you and your family enjoyed our tour in Bruges as well.
Dj BaudhuinCharlotte, NC, United States
I would highly recommend the Ghent by Night Tour with Vera. While Ghent is a beautiful city during the day, the lighting is amazing at night! Vera did a awesome job of showing us around Ghent and giving us a great historical perspective as well as showing us some of the fun things as well. She did a nice job of engaging the entire family. Vera is both knowledgeable as well as has a great personality that makes the tour fun!
TOUR GUIDE RESPONSE: Ghent's lighting plan is indeed amazing and moreover it's award-winning! I'm happy you and the entire family enjoyed Ghent at night. Thanks for your nice comments! Say hello to Mo and the girls!
Debra LorenzUnited States
Vera was an amazing tour guide. Before the tour I expressed that my husband loves history. She had a wealth of information. She spoke English very well and was very good at explaining everything. She was easy to communicate with before the tour and met us at our hotel on time. I would highly recommend her for your tour guide.
TOUR GUIDE RESPONSE: Hi Debra, I'm really happy that our tour met your expectations. And thanks for the recommendation! Vera
Carole MaslinUnited States
Vera was so good to us! So knowledgeable and kind and accessible. We loved it. Thank you! Carole and Julia
TOUR GUIDE RESPONSE: Thanks Carole and Julia! The pleasure was mine... Enjoy the rest of your stay in sunny Belgium and have a safe trip back!
Steve KavermanUnited States
We were happy with the tour Vera provided. Vera shared lots of good information and fascinating facts about the city's ancient history. When asked, she pointed out on a map we had where we were as we stopped to talk about points of interest along the route. It would have been nice if she had traced the route we walked...we did not think to ask until we parted ways. Booked and paid for a 3 hour tour, but after two hours, she was done. That worked okay, allowing us some free time, no discount was offered.
TOUR GUIDE RESPONSE: Hi Steve, I don’t have the habit of finishing early. Our tour was indeed shorter (2,5h; not 2). Due to circumstances you were about 1/2h late, and remember that your watch was still on GMT. Nonetheless, I had the intention to deliver a 3h tour. But along the way you mentioned a few times that you still wanted to do X-mas shopping and that your time was limited. So I thought you wanted to finish at the scheduled time, but apparently I misinterpreted that. Sorry I did not ask explicitly what you preferred.
Fergal McKeownUnited Kingdom
Vera was punctual, friendly and knowledgeable. She spoke excellent English. She even let me use her umbrella when it rained. The Tour was well-paced and very interesting! I wouldn't hesitate in booking another tour with her should I return to Ghent.
TOUR GUIDE RESPONSE: Thanks Fergal! If you'd come back next year or the year after, make sure to bring some friends or family. You've been able to experience that Ghent has lots to offer...
Do yourself a favour and spend a day in Ghent with Vera as your guide. Her insights, depth of knowledge and passion for this beautiful city are all delivered in a friendly, accommodating and thoughtful way that will ensure you enjoy yourself and find value in every moment. Definitely ask to include the bicycle option for part of the tour to see some extra hidden gems and get the most out of your day. Thank you Vera.
TOUR GUIDE RESPONSE: Thank you, Roger! I probably enjoyed our day in Ghent as much as you did and I'm very happy you liked it. Hope everything works out well in Brussels and have a safe trip home! Next time you're in Belgium, let's go and discover Bruges...
Robert QuistSalt Lake City, UTAH, United States
Vera was very knowledgeable and personable as she walked with us through Bruges. After the tour, when we compared notes with our fellow travelers, we had seen and done more with her than what other guides had offered.
TOUR GUIDE RESPONSE: I'm very happy that despite the rain you enjoyed our tour through Bruges. Don't hesitate to contact me whenever you come back to Belgium, there's more to see...
Gladell P.United States
If you are looking for a guide who can easily navigate you through the complicated history of Brussels, then that's Vera. I had an enjoyable walking tour in central Brussels and Vera continuously fed me with interesting sights, facts and curiosities, including about the things that made the city famous. It's amazing that this is despite I told my specific interests only a day before the tour. The tour is absolutely fantastic and recommendable!
TOUR GUIDE RESPONSE: Hi Gladell, thanks a lot for your kind words. I'm very happy you enjoyed our tour in Brussels. So did I!
Beth PittUnited States
Vera is an excellent guide full of historical information as well as "folk lore" which really gives you a great sense of Bruges. There were 6 of us on the tour and we all got what we wanted to see and hear about from the tour including many daily aspects of Belgium life.
TOUR GUIDE RESPONSE: Thanks, Beth! I'm happy all of you enjoyed our day in Bruges and it was a pleasure for me showing you around. Enjoy the rest of your holiday in Belgium and Holland!
Rick D.United States
Excellent tour by a very knowledgable guide who was willing to customize to our interests. I really enjoyed having a conversation about Bruges, rather than getting a "just press play" spiel. Thank you, Vera.
TOUR GUIDE RESPONSE: Hi Rick, The best tours are given before an interested audience. I really enjoyed all the questions your family asked, you're a dream for every guide. Enjoy the rest of your trip! Vera
Seth KaplowitzUnited States
Kitty Rogers DecesareUnited States
Vera was very knowledgeable about Bruges and showed us many sights that we could go back to for a longer visit. It is good to have a guide book and maps, but in small European towns we see so much more if we begin our stay with a personal guide who explains the history and we actually walk the streets. It makes the visit much more fun with less stress. Good job Vera!
TOUR GUIDE RESPONSE: Thank you, Kitty! I loved introducing you to Bruges. I hope you enjoyed the rest of your stay as well.
Delia HollandUnited Kingdom
An excellent introduction to Brugges enjoyed by the whole group. Highly recommended
TOUR GUIDE RESPONSE: Thank you, Delia! Good to hear that you all enjoyed our tour through lovely Bruges.
Howard RosenUnited States
Thank you, Vera, it was a pleasure exploring Bruges with you!
Clay MaeckelUnited States
Very nice and was able to accommodate my tour on very short notice.
TOUR GUIDE RESPONSE: It was my pleasure showing you around, Clay! I'm happy you enjoyed the tour. All the best!
Jay B.United States
Vera is an excellent guide. She's very knowledgeable about all faucets of Bruges life and history. She made the walking tour feel like we were actually there when the events took place. She even helped us set up the rest of our day after she left us(only half day tour). We would recommend her services very highly.
TOUR GUIDE RESPONSE: Thanks Jay for your nice comments! It was my pleasure guiding the four of you around Bruges. All the best to all of you!
Scott KeithUnited States
Great tour. Vera is a great ambassador for both Ghent and Belgium! She went above and beyond what one would expect. I highly recommend both Vera and Ghent.
TOUR GUIDE RESPONSE: Thanks Scott! I'm glad you enjoyed the bike tour and the wonderful city of Ghent. I loved showing you around. Enjoy the rest of your trip!