TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer if there was anything our guide, or ToursByLocals, could have done differently to have made this tour a 5-Star experience.
Gary ZimmermanUnited States
The guide promised us a minivan that is "greatly maintained", instead it was a compact SUV with a huge crack in the front windshield. The minivan was the main reason we chose this guide above the others, but we didn't get it. Another thing is the guide is very slow to respond, and when he did he did not answer any of our questions. The tour itself was ok.