Traveler Ratings of Private Tours In Surabaya Indonesia by Tour Guide Stanley E. (Guide #12778)


Norbert Korn

Germany
Rating

Tour: #250329, Surabaya City Tour, Surabaya, Jawa Timur, Indonesia    view tour
Date: Mar 18/18

Stanley is more a person taking tourists to preagreed destinations than a proper tour guide. Not informative, knows very little about history, society, art, etc. When taking the client to a museum and walking with the client through the museum he prefers chatting to the driver instead of explaining the displays. For lunch, we invited him to our table (to speak and learn about food), he refused and preferred to sit with other drivers/tour guides.

Norbert Korn

Germany
Rating

Tour: #279189, Bromo Tour, Probolinggo, Jawa Timur, Indonesia    view tour
Date: Mar 17/18

TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer why this tour experience appears to have fallen below our guides’ normal high standards.

Dianne Speake

United States
Rating

Tour: #250329, Surabaya City Tour, Surabaya, Jawa Timur, Indonesia    view tour
Date: Feb 18/18

Stanley is an excellent tour guide. He is friendly and very knowledgeable. His English is excellent and he is flexible as well as attentive to details. We highly recommend him for any tours in Java.

TOUR GUIDE RESPONSE: Thank you very much Mrs.Dianne speake. have a safe trip.

Martin Tina Randall

United Kingdom
Rating

Tour: #250329, Surabaya City Tour, Surabaya, Jawa Timur, Indonesia    view tour
Date: Jan 7/18

A most enjoyable Tour of a very interesting City with Stanley being a most charming & pleasant guide. THANK YOU !!!!

TOUR GUIDE RESPONSE: Hello Mr.Martin and Mrs.tina, i hope you are well. Thanks for the positive feedback, i really appreciate it. it was a pleasure for me guiding you around the city. nice people, very kind and humble. Thank you.

Charles Tillotson

United States
Rating

Tour: #279187, Borobudur Tour, Borobudur, Jawa Tengah, Indonesia    view tour
Date: Jan 6/18

Stanley was an excellent tour guide under trying conditions. The trip to Borobudur was torturous with 2 1/2 hours of bumper-to-bumper traffic. The tour of the Temple was excellent with an English-speaking guide. Stanley guided us through the throngs of people back to the car and to a nice hotel, Puri Asri, with a lovely open-air restaurant. Stanley's running commentary provided welcome relief during the long hours on the road.

Jacques L.

Canada
Rating

Tour: #250329, Surabaya City Tour, Surabaya, Jawa Timur, Indonesia    view tour
Date: Nov 14/17

Guide not competent although nice

TOUR GUIDE RESPONSE: Hi mr.jacques. im very sory that you're not satisfied with my service as a guide. it motivates me to work better in the future and upgrade my guiding skill. unfortunetaly the ship arrived late and you ask to skip the lunch and back at ship earlier, i think if we didn't skip lunch (in one of the best restaurant in town) you will know that ive prepared something special for my client that makes the tour worth. and we have energy to continue visit another destinations and . Please accept my apology.thanks

Yves Gagner

Canada
Rating

Tour: #250329, Surabaya City Tour, Surabaya, Jawa Timur, Indonesia    view tour
Date: Feb 4/17

Very interesting tour. We were on a cruise and preferred private rather than ship's excursion. First time with ToursByLocals, certainly not last. All was smooth and we loved the Indonesian food on local restaurant. Guide was A1.

TOUR GUIDE RESPONSE: Thank you mr.yves gagner

Nancy Cliburn

United States
Rating

Tour: #250329, Surabaya City Tour, Surabaya, Jawa Timur, Indonesia    view tour
Date: Feb 4/17

We saw the Tobacco Museum, the flower market, the beautiful Dutch Colonial Historical Majapahit Hotel, a Catholic Church, shopping at a local store, a panoramic drive through of the city, & a huge & delicious Indonesian lunch at a local restaurant (the highlight). It was nice to be able to do exactly what we wanted to do. We were a little tired of seeing temples at this at this point in our cruise. Stanley was late arriving, we waited about 20 minutes for him as he was stuck in traffic driving to the port

Sarann Kraushaar

United States
Rating

Tour: #250329, Surabaya City Tour, Surabaya, Jawa Timur, Indonesia    view tour
Date: Jan 11/17

Stanley's English was a little difficult to understand at times and he should make an effort to learn more facts about Surabaya and Indonesia, in general. However, the tour with him was very informative considering that Surabaya is limited in its distinctions. We saw the cigarette factory and learned about its history and drove through neighborhoods we could never have discovered on our own. The restaurant he chose for our Indonesian lunch was perfect, as was the food he selected for us.

TOUR GUIDE RESPONSE: THank You.

Jane Lomas

United Kingdom
Rating

Tour: Borobudur Tour, Borobudur, Jawa Tengah, Indonesia
Date: Dec 27/16

A great tour by Stanley to Borobudur Temple. Thoughly enjoyed it. A grateful tour and guide. Thank you

TOUR GUIDE RESPONSE: Thank you.

Barbara J.

United States
Rating

Tour: #250329, Surabaya City Tour, Surabaya, Jawa Timur, Indonesia    view tour
Date: Dec 24/16

Stanley picked us up on time just outside the new cruise ship terminal. Highlights of our afternoon tour were walking through the Arab Quarter and market where Stanley bought us some exotic fruits to try, driving around Surabaya to see historic buildings, and eating a traditional, delicious Indonesian lunch. We did not have a lot of time in Surabaya but we felt our tour with Stanley gave us a good overview of the city. Stanley spoke English quite well, so we would definitely recommend his tour.

TOUR GUIDE RESPONSE: Thank you