David FlemingUnited Kingdom
Zoltan KomjathyUnited States
Julia was excellent. Despite a very rainy day, she was flexible in getting us to all the sights we wanted to visit. Her English was very good, and the information she provided at each sight was valuable.
Skip MyersUnited States
Julia was wonderful. She spoke wonderful English. We reviewed our list of attractions and timing. She met our full expectations, providing good information, history, and life in Russia. We will recommend her to anyone we know going to Sochi. She covered entrance fees, took pictures, and left us with wonderful memories. Thanks
TOUR GUIDE RESPONSE: Dear Skip, thank you very much for your kind, warm words! Our tour left marvelous memories of the time spent with your group! Probably, one day we will meet again and I would be happy to invite you to my place in Sochi! Best wishes to all members of the group! Julia
Judith GiddenUnited States
Julia was very charming. However, she did not know the itinerary we agreed upon and when presented with a copy, did not follow through. The tour was advertised as for 4, but when we proposed another couple she said there was not room in her car for more than 2. We were very dissatisfied and requested and obtained a partial refund. I am hesitant to try this agency again, but their customer service response to our complaint was good. Others have reported good experiences. Maybe this was an anomaly.
TOURSBYLOCALS RESPONSE: We are very sorry to hear about your experience. Julia and her guide support manager talked about the issues pointed out in the review above. Strategies to avoid experiences like the one aforementioned were discussed and will be put in practice on future tours.
Allen B.United States
Excellent tour, we had an excellent time. Thank you. Would highly recommend 5 stars all the way
TOUR GUIDE RESPONSE: Thank you very much! It was a pleasure to meet you and welcome to Sochi in future!!!
Stephen WittigUnited States
Great experience. I would highly recommend!
Robin HeiberUnited States
Good tour but we were not able to reach all of the sites we spoke about during the booking process that we had agreed to visit.
TOUR GUIDE RESPONSE: Dear Robin, thank very much for your response it was a pleasure for me to work with you. Speaking about visiting sites - it was your decision to change a route a bit and to walk alone the central streets of Sochi instead of visiting the yew-box tree. Dear Robin, you are welcome to anther trip there you will be able to visit all missing sites and even more! My kind regards, your Julia
TOURSBYLOCALS RESPONSE: Thanks for your feedback. We've spoken to Julia and reminded her to make sure and communicate any time issues before they become a problem. It is sometimes difficult to strike a balance between seeing everything and hurrying people along.
Earl GodwinUnited States
Julia did not have a sign with our name, nor one with her name. Consequently we wasted almost one hour waiting for out time together to begin. After waiting for 30 minutes, I phoned her and asked her if she was still coming to guide us. She said she "was close by" so we continued to look for her arrival. After another 20 minutes I phoned again (I have not yet seen the phone charges) and she said she was @ the "gate" --same place as we were. A sign w/ our name or her name would have been helpful!
TOUR GUIDE RESPONSE: Dear Earl, it was a pleasure for me to spend time with you and your wife. You are welcome to visit Sochi for the coming Olympics. I will be happy to accompany you and help you with accommodation. In Sochi you've visited Stalin's dacha, Yew-box tree grove, Tree of Friendship, 2 churches, Reviera Park. Are you sure that Sochi guide was late? (I came to the port in advance and waited 1 hour 20 minutes as I do each time). Thank you, your Julia
TOURSBYLOCALS RESPONSE: Thanks for your feedback. We've spoken to Julia about this and asked her to ensure that a name board be used. We have issued the Godwin's a partial credit for the lost time and cell charges.
Carol HarmanUnited States
We enjoyed the walking tour with Julia, which we requested because of the heavy traaffic problems in Sochi. She is a very pleasant person and allowed us a great deal of stopping time. Good tour!
Julia provided us with a well organized, interesting two day tour of Sochi and the areas of interest in the region. She and her driver, Yuri, were interesting to talk to, considerate, courteous and attentive to all of our needs during the tour. I would highly recommend Julia a guide and resource for future travelers. We were made to feel very much at ease with these fine people. We would look very much forward to returning in the future. Christopher and Pauline Skinner
Joseph AdiutoriUnited States
I cannot say enough about how wonderful a tour guide Julia was, and what a terrific tour she provided. Julia certainly knew her history, and her English was excellent, allowing us to fully understand the information she provided. Julia is one of the best tour guides we have ever used, and I will feel comfortable using ToursbyLocals for future travel. We used two different guides in two different cities (the other being Sevastopol), and I was completely and thoroughly satisfied. Joseph Adiutori, USA
TOUR GUIDE RESPONSE: Unfortunately, during the tour a coincidence took place in ship timetable and two ships arrived to the sea-port at the same time (that happened not because of my fault) but I was able to find the way out immediately. Even though I have solved the problem - the mood of the guest was spoiled.
Alfred GarfieldLondon, United Kingdom
I have no hesitation in recommending Julia - first class guide - my grateful thanks for an interesting tour.