Bryan RizzoUnited States
Susan AllenUnited States
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to quality customer experiences and takes all feedback seriously. We appreciate any learning opportunity to improve the quality of tour experiences. We have, as always, attempted to clarify with our customer why this tour experience appears to have fallen below our normal high standards.
Clemence was very flexible, friendly and charming. She was willing to alter the tour to suit our needs which we found extremely helpful. The tour per se could have had more food trial options, to make it more complete.
TOUR GUIDE RESPONSE: Dear Bina, Thank you ! I am sorry you felt disappointed about the tastings. Indeed, there are usually more tastings planned during the tour, but as I changed the tour for you the tastings planned in the old town were not possible, and unfortunately one of the tastings at the market was closed because of the vacations. I hope you had a great time anyway. Best regards
Rebecca RobertsUnited States
Clemence is an absolutely wonderful guide! Great command of English, extremely knowledgeable, very personable, and flexible to accommodate those things we wanted to see and do. We had a wonderful time with her, and learned so much! She went out of her way to ensure that in 4 hours we had seen Tony Garnier's murals, and sampled food tastings, saw the city, saw historical landmarks, and knew a lot about Lyon. She also left us with a route to follow afterwards which took us up the finicular & basilique.
TOUR GUIDE RESPONSE: Dear Rebecca, Thank you so much for this review ! I was very happy to create this tour for you, and I am so glad you enjoyed your experience in Lyon. Meeting nice people like you makes me satisfied to do this beautiful job ! Hope to see you again !
Charles MunroUnited States
Great tour! Clemence is extremely knowledgeable and friendly. We enjoyed being with her and got to see many things we would not have seen on our own. Wally & Janice
TOUR GUIDE RESPONSE: Thank you Wally, it was a real pleasure for me to meet and guide you ! Clemence
Michael Kirch JensenDenmark
Paul ZieversUnited States
Clémence was charming and extremely informative, a thoroughly delightful guide who introduced our group to the history of Lyon and its renowned cuisine. Merci beaucoup, Clémence!!
Ron IrwinUnited States
Clemence had a most informative tour for us. Her knowledge of the history and culture of the area was exactly what we were looking for. Afterwards, we talked about all the things we would have missed if we hadn't hired her. We highly recommend her.
TOUR GUIDE RESPONSE: Thank you so much for this rating ! It was a pleasure to meet you.
Miriam VazUnited States
Yelena DeshUnited States
My family ( my husband, 18 y.o daughter and I ) took the whole day Lyon tour with Clemence . We had a great experience. Clemence was very accommodative and flexible. She is very knowledgeable and tried her best to show us everything interesting in Lyon. We wish her all the best and would highly recommend her as a tour guide in Lyon
Clemence was an excellent guide. She designed a special walking tour of Lyon for us. She was definitely knowledgeable about the city and its history and knew all the interesting nooks and crannies. She made the walk fun for us, and it was evident she was enjoying herself, too. Thank you very much!
Excellent walking tour with Clémence who provided our small group (7) with a fascinating insight into the history and development of Lyon. She is knowledgeable and engaging. She readily adapted the tour to take account of particular interests and went out of her way to ensure we got the maximun from our time with her.