TOUR GUIDE RESPONSE: Denis, a pity that you didn't write the reasons of your low rating! I hope you will do it.I can't see what you may have been missing in the tour.We dedicated 2 hours to mosaics and paintings, I told about techniques, styles, mythological contents.I started maybe wrong by showing you also some sculptures. Maybe you wanted only paintings? I was flexible in changing time and meeting you at train station and not at the museum, to help you getting there, as you were some confused by the big city.Pls advice
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to quality customer experiences and takes all feedback seriously. We appreciate any learning opportunity to improve the quality of tour experiences. We have, as always, attempted to clarify with our customer why this tour experience appears to have fallen below our normal high standards.
Betsy (Elizabeth) GlasgowUnited States
She was absolutely the best guide we've ever had. Intelligent, kind, thoughtful, smart and fun.
TOUR GUIDE RESPONSE: Betsy thank you for this enthousiastic review! I am glad you appreciated, and imagine so that you had a beautiful day in Ravello and Amalfi. Thank you, take care
We had a great tour with Simona, who was very knowledgeable, personable and accommodating, and generous with her time. She gave us a valuable new insight into Naples (including some great food experiences!), and we appreciate that very much - many thanks, Simona! We would highly recommend the tour to anyone wanting an enjoyable and stimulating visit to Naples.
TOUR GUIDE RESPONSE: Hello Philip, thank you, it's a delight for me to read how you appreciated the tour and the day in Naples. Thank you for everything!
Vincent VicariPoint Pleasant Beach, NEW JERSEY, United States
Chris AgostinelliUnited States
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer if there was anything our guide, or ToursByLocals, could have done differently to have made this tour a 5-Star experience.
Niall HaighUnited Kingdom
Simona is a knowledgeable and generous tour guide and is highly recommended. We had a great time.
TOUR GUIDE RESPONSE: Thank you for your positive review, Niall. I am glad that you appreciated my guidance and the time we spent together
Bk SnyderUnited States
Simona was great. Started a bit slow. Thought it was pricey for the content. We had another tour guide tell us where to go and what things were then we were about to wander by ourself then meet up every 45 min or so. While fun to have pizza wished she would have told us what to ordered then let us enjoy by ourselves. Also the underground was in full english so she could have just met us on the other side. She was very nice & knowledgable. We would use her again
TOUR GUIDE RESPONSE: Thank you very much for taking your time to write this kind and honest review. I will certainly keep your suggestions in mind for the future!
Superb food tour sprinkled with historical facts! We loved our visit to tiny church and (ex) living quarters of 18th c. fertility saint M. Francesca, amidst vibrantly chaotic Spanish District. Ancestral ambiance, self-punishment relics, "miracle fertility chair". We interacted with local merchants and tasted HEAVENLY specialty coffee, the most peculiar dishes (pig tripe with lemon, anyone?!), finest pizza/pasta Napoli has to offer! We recommend Simona to anyone looking for an informative and fun tour.
TOUR GUIDE RESPONSE: Thank you so much for this intriguing review, Annabelle! It was a really pleasant tour for me too, with such an interested family in both our food and heritage, having fun myself with the four of you!
Timothy SmithUnited States
Simona was wonderful. The tour was well paced, and we learned a lot about Naples. Her English was excellent, and she was great with our kids.
TOUR GUIDE RESPONSE: I am really glad to read the tour was satisfying for both parents and children. Maybe the riddles helped to make it funny too...
Brandon SchenkUnited States
Simona was absolutely amazing and incredibly accommodating to my mother and me. We started the day thinking we were getting a private food tour, but we received so much more including history of Naples, interesting locations, great food, and great recommendations and advice on other trips (Simona helped us navigate things to do on Capri). The food selections were native to the area and the highest quality. It was delicious and the addition of her amazing company made it even more remarkable!
TOUR GUIDE RESPONSE: I must thank you, Brandon and your mother for the lovely day together, And once more for your wonderful review! Take care
Monica BeanUnited States
What a wonderful way to experience Naples, with a true Neopolitan! Simona provided a wonderful tour for me. A real "foodie", she was truly informed on local cuisine and had wonderful relationships with the vendors. We wandered the streets and markets, tasted the food, explored the monuments and often interacted with the locals. I felt like a real Neopolitan! Simona was very knowledgable and way to be with. She made a sometimes intimidating city feel manageable and friendly. 5 stars!
TOUR GUIDE RESPONSE: Monica, thank you so much for this excellent review. It was a real pleasure for me to show you my hometown from an insider point of view, and I am happy that this came through and was appreciated by you. Thank you again!
Apres un tour de Naples avec Simona, nous avons passé une nouvelle journée à Pompei ... les petites anecdotes que vous ne lirez pas dans les livres, elle les connait ;-) ! Nous n'oublierons pas l'origine des vespasiennes !!
TOUR GUIDE RESPONSE: Et oui, les petites histoires à mésure d'enfants aident à se rappeler les plus grandes. Merci encore Géraldine!
Se promener dans Naples avec Simona était vraiment très agréable et elle n'eut pas le travail le plus aisé avec mes enfants de 7 et 10 ans perpétuellement à l'affut de nouvelles questions !! Découverte des petites choses que vous ne verriez pas, les sous sols insolites, les traditions et superstitions, elle n'a rien oublié ! Une délicieuse pizza tous ensemble a couronné cette belle journée. Merci Simona !
TOUR GUIDE RESPONSE: Merci à Vous Géraldine, ça a été un plaisir d'avoir deux voyageurs comme Vos enfants, si curieux de tout et plains d'enthousiasme pour Naples et pour tout ce que nous avons vu et visité!