Kate LahavUnited Kingdom
Great tour, very interesting, lots of details. Highly recommended
TOUR GUIDE RESPONSE: Hi Kate and everyone (especially Aiden). Thank you for visiting Laos. Hope you bring home fond memories.
Awesome tour on a tight schedule. Our guide did everything possible to fit in everything we wanted to do.
TOUR GUIDE RESPONSE: Thank you for enjoying your trip with me :) Hope to see you in Laos again. Chansay
Andrea HowardUnited States
Chansay was the best. He picked us up on time and took us to the different attractions in Vientiane and also the night market. He also made sure we were had enough water and went to a restaurant based on his recommendation. He dropped us off at the airport on time. He was very friendly and I would recommend him again.
TOUR GUIDE RESPONSE: Thank you Andrea for enjoying my service and be my guest. Hope it was a memorable trip :)
Chansay was everything we wanted in a guide. He was early on arrival, extremely polite and emphasised flexibility. His English is excellent and he is obviously very well educated. His van was luxurious and incredibly well upholstered and maintained. It was "our holiday" and he was prepared to go wherever we wanted although he had a ready list of must-sees. He has a wonderful ability to inform when required but then to quietly let us chat- thus giving him an idea of what we wanted. Worth every penny!!
TOUR GUIDE RESPONSE: Wow wow!! Khop chai lai lai, Niall. Thank you so much for that wonderful review :) Wish you all the best all the way from Laos ! Chansay
Michael BoydUnited States
This was an excellent tour. Chansay was a very knowledgeable, thorough and personable guide who made every effort to ensure I enjoyed Vientiane.
TOUR GUIDE RESPONSE: Thank you Michael. I'm happy to be your personal guide and very happy that you enjoyed my service :)
James StevensUnited States
Chansay was a great guide. Very friendly and a good traveling companion. He was very accommodating and was willing to do whatever I wanted. I particularly liked all the stops to both meet and eat with local people. Also the diver was very careful and never drove while talking on a cell phone unlike many I have the misfortune to encounter.
TOUR GUIDE RESPONSE: Sabaidee Stephen! Thank you for your kind response. I enjoyed being with you too :) You're easy going and that made my work very easy. And I'm glad you like to meet the locals and experience Laos lifestyle. Hope to meet you another day!
Harvey GoldfineUnited States
Our trip through Laos with Chansay was fantastic and went off without a hitch. Chansay was very well informed, prompt and friendly, professional and open to changes in itinerary. The itinerary allowed a large sampling of the country from Vientiane to Vang Vien to Phonsavan (Plain of Jars) to Luang Prabang. There was a lot of travel time in the car which should get better with improved roads and the new railroad.
TOUR GUIDE RESPONSE: Thank you for your feedback. I will keep trying my best and offer a better service.
we have enjoyed this tour! chansay was accommodating and able to alter some itineraries to our preference. we have learnt much on laos culture and history from this tour. chansay speaks reasonably good english, knowledgable and is a great tourguide. thumbs up! thanks chansay
TOUR GUIDE RESPONSE: Thank you. I hope your trip to Laos is a memorable one :)
Chansay was terrific, altering itinerary mid-tour to accommodate our preferences and giving us time at the things we were more interested in. By the end of the day we felt we had a great feel of Vientiane today, and a perception of its history, religion and current developments. Our teenage kids had a great time too. Thanks Chansay!
TOUR GUIDE RESPONSE: Thank you Jo for your awesome feedback! I'm happy to spend time with you and your family today. Hope this tour gives you good memories of Laos.
Iain BrownUnited Kingdom
Chansay is polite, punctual and the tour ran like clockwork. We got exactly what we wanted: transport round Laos in a private vehicle, someone knowledgeable about Laos and its people, and a hassle-free trip. So in that respect, it was a perfect trip for us.
TOUR GUIDE RESPONSE: KhopChai ! Thank you for your kind feedback. I will try my best each time. Hope to see you again. Chansay
Chansay is friendly and always helpful. And willing to accommodate us (We totally changed the 2nd day itinerary). He also pays attention to our dietary restrictions (And knows the locations of halal restaurants in Vientiane & Vang Vieng). We had a really wonderful time. Thank you.
TOUR GUIDE RESPONSE: Thank you. I'm happy you enjoyed my company. Terima kasih. Chansay
Chansay developed an itinerary for us based on our interests. His program delivered all that was promised and more. We had a truly wonderful 5 day road trip with memorable highlights every day. Chansay's ability to educate us about Lao culture and values occurred through dialogue and his generous sharing of his own life experiences and values. Chansay is an outstanding ambassador for Lao and for tours by Locals.
TOUR GUIDE RESPONSE: Hi Lianne, Thank you for your kind response and the 5* award. Hope you like that little information about Laos. All the best and hope to see you again! Chansay
Alistair ScottUnited Kingdom
Excellent from start to finish. Travelled by myself but it felt like I was with friends the whole time.
TOUR GUIDE RESPONSE: Hi Scott! Thanks for taking time for this review. Very glad you enjoyed my company. Reagards Chansay
Our guide Lavone and our driver Peag are excellent and they go beyond the call of duty to accommodate our group. In our group's experience, we believe this tour would have been perfect if it is organised with 1-night at Vang Vieng, 1-nigh at Phonsavanh and 3-nights at Luang Prabang which is the highlight of our trip.
TOUR GUIDE RESPONSE: Thank you Dat for your feedback. I will take note of it. I'm glad you enjoyed my guide friend and driver's service. Sorry I had a cold on that day.
Shu Qiang TanSingapore
Excellent guidance for the two day tour. There are great cultural exchange between the two of us. The itinerary was well planned out and smooth sailing. During vehicle journey to next destination, he would be able to create talks with you. Upon request from me, he is able to accommodate to my timing.
TOUR GUIDE RESPONSE: Thank you Shu Qiang for your kind thoughts. I'm very happy that you enjoyed your tour.
Sandy RauppUnited States
I hired Chansay to drive me from Luang Prabang to Vieng Vang. Chansay was prompt, knowledgeable on the local area and a very safe driver. I would highly recommended Chansay.
TOUR GUIDE RESPONSE: Thank you for your kind comments. Hope to see you again in Laos!. Best regards, Chansay
We had a wonderful day. Chansay is a very nice and knowledgeable guy. He gave very good explanation, answered to all our questions and it was fun to talk to him. The tour itself is highly recommended. You get a good impression of both, the city and surrounding countryside. The boattrip on the lake is nice. All in all a fantastic day we will never forget. Next time when we are in Laos we will book with Chansay again!
TOUR GUIDE RESPONSE: Thank you for your wonderful response. I was actually having a backache and worried i could not give you a good service. Do come back to Laos for a longer time and see more of Laos culture and nature. Thank you Regards from Chansay
Andrew McFarlandUnited Kingdom
Great tour and great guide. We had a very enjoyable time in Laos and nothing was too much for Chansay. If you visting Laos I would highly recommend you chose Chansay to show you around and teach you about his wonderful country.
TOUR GUIDE RESPONSE: Oh yes, Andrew! Sabaidee! Thanks for taking time to write me this good review. I'm really happy you enjoyed yourself in Laos. Do come back and tour luang prabang and northern Laos. Hope to see you again. Chansay
Joelle BirgeUnited States
Chansay provided me with an excellent 2-day tour of Luang Prabang and the surrrounding area. His itinerary included all of the best sites / experiences, and provided interesting commentary along the way. Great trip overall.
TOUR GUIDE RESPONSE: Thank you very much Joelle :) Hope you will come back Laos again!
Chansay is punctual, patient, understanding and took great care of us (3 muslim women) while we were in Laos. He even took the effort to know more of our religion and learn our language with I find pleasant and likeable about him. I will definitely recommend him to others and will pick him again for our next trip to Luang Prabang :)!
TOUR GUIDE RESPONSE: Thank you very much. Hope to see you again in Laos! Luang Prabang awaits you.
Richard B.United States
Chansay provided us with an excellent itinerary for exploring the major highlights of Luang Prabang. He was very knowledgeable and offered excellent insights into the tour spots that we explored.
TOUR GUIDE RESPONSE: Thank you Richard. I'm happy you had a great time in Luang Prabang. Thank you for enjoying my service.
Sal RodriguezUnited States
TOUR GUIDE RESPONSE: Thank you. It was a very hot day :)
Sal RodriguezUnited States
Chanxay is an amazing and very friendly tour guide. We were able to learn so much from him and we felt very comfortable with him. He is the best tour guide in Laos!! Thank you again !
TOUR GUIDE RESPONSE: Thank you Sal. It was a wonderful experience being with your group!
We were happy to let Chansay to be our tour again during our stay in Luang Prabang. All itinerary arranged by him were good, everyone were enjoying until the maximum. The full day tour were finished a hour later but Chansay and his drivers did not even show any unhappy face and they still willing to wait for everyone to do some shopping. We would choose Chansay again in our next trip in Laos.
TOUR GUIDE RESPONSE: Thank you :)
Chansay speaks good English during the tour as we know that not many Loastian can speak English. We had a good time with him, by understanding that our group not really interested about one of the itinerary, he suggested to change to Buddha Park, which we were more happy to go there. Highly recommend Chansay if you would like to know about Vientiane.
TOUR GUIDE RESPONSE: Thank you Joseph! I try to listen to good suggestions and most importantly, I want everyone to enjoy the tour. See you next time.. If you are coming again to explore Northern and Southern Laos!
Bob PrestonUnited States
Nice buy, but I bought a bike tour and he showed up on a motorcycle - I had to ride on the back. He was not at ALL knowledgeable about detailed questions about WWII history, whether Vichy or Free France was in control, no mention of Japanese occupation. Wanted to cut tour short. Kept talking on his cell phone to friends and family during the tour. Pretty awful, quite frankly. And he tried to get more $$ out of me, saying what I'd paid on Tours By Locals didn't include the bike...
TOUR GUIDE RESPONSE: My apologies if you did not enjoy this bike tour. To be fair to me, it is clearly indicated in the booking form, your payment of USD60 is only for guide fee. Bike(gasoline),tax and tickets are extra cost. I did try to explain this to you and I am sorry you misunderstood. I am sorry for your experience. I will brush up on my history to prepare myself for detailed questions about WWII. Thank you for your feedback. Kind regards Chansay
TOURSBYLOCALS RESPONSE: Upon further investigation into the customers claims, the tour desc. and booking confirmation sent to the customer do clearly outline that Gasoline and Bike are extra costs. This was unfortunately overlooked by the customer. Due to a difference in cultural reference, the guide was unaware that labeling a tour a 'bike' tour could be taken as a 'bicycle' tour. He has updated the tour title to read 'Motor bike' to ensure proper expectations are set for future travelers.
This is an excellent tour to go around the Northern Laos including KongLor Cave. All of the activities in this tour were very well organized by Chansay. The transport was comfortable with the professional driver-Pan. Chansay is a professional, friendly and impeccable guide. He knows very well what tourists want and need. My friends and I acquired lots of knowledge about Laos from Chansay, and enjoyed a lot in this tour. It is a wonderful experience. Thanks so much!
TOUR GUIDE RESPONSE: Thank you Hung for your positive feedback. I learned a lot from you too. It's interesting to know about each other's culture. Laos always welcome you back!
Lili Mahlab-SeidenUnited States
Since our flight schedule changed just a few days before our departure, Chansay had to restructure our tour itinerary. He met us at the airport in the afternoon and took us to Pousi Hill to see the sunset. It was quite a climb but well worth it. We visited some spectacular temples, took a boat ride down the Mekong and really enjoyed Luang Praband. Both Chansay and our driver were great. We also enjoyed his restaurant recommendations. The people we've met along the way in Asia have all been very sweet.
TOUR GUIDE RESPONSE: Wow! Thank you so much for your awesome review! My driver and I will always put customer service as number 1. I am very happy you enjoyed your tour with us. Do come again to Laos ! Best regards and thank you Chansay
Robert MilliganUnited States
Chansay was very accommodating before the tour to customize the tour to meet our wants and needs. He and his very capable colleague Leo were excellent guides throughout the tour with knowledgeable comments and steady hands on the more adventurous activities (such as caving, kayaking, and climbing around waterfall). They really know the area personally and professionally! Their drivers were professional, yet personable, too. Our tour of Laos exceeded our expectations!
TOUR GUIDE RESPONSE: Sabaidee Robert. Thank you so much for giving me your feedback. I am very happy to hear from you. I hope you have a memorable journey in Laos. Hope to see you again! Chansay
This is a very good tour to cover off pretty much all of Vientiane. The city is not too big and pretty much all the significant historical monuments/temples/museums are close to each other. Chansay had organised comfortable transport with driver. He is a very good guide who knows what he's talking about and seem passionate about life in Laos. Overall a very good tour and comfortable to cover off all the touristy sites of Vientiane and get your bearings around the city.
TOUR GUIDE RESPONSE: Thank you Kasun for your awesome review!! I am glad that you like my service. It's my job to ensure you a good and comfortable trip here. Hope to see you again in Laos. All the best! Chansay