Coronavirus Information: Is it safe to travel?
We understand that uncertainty surrounding the novel Coronavirus (COVID-19) is making it difficult for many people to make travel plans right now. It’s stressful not knowing whether a destination that is unaffected today will still be safe in a week or a month. On this page we’ve assembled information and resources to help you make a well-informed decision on where it’s safe to travel. In addition to sharing updates from the Center for Disease Control and Prevention (CDC), we‘re sharing our own real-time data on where people are booking the most tours, and cancelling the most tours. Questions? Call or email us anytime.
Booking and Cancellation Report
Week of Mar 23/20 to Mar 29/20
ToursByLocals travelers continue to book tours in spite of COVID-19. Cancellations reflect popularity of the area as well as concern over travel. Tours in China were primarily canceled in prior weeks.
Bookings: Top 10 areas booked last week
Percentages below are based on the total numbers of tours booked from all areas.
Cancellations: Top 10 areas canceled last week
Percentages below are based on the total numbers of tours cancelled from all areas.
Our policy concerning cancellations
ToursByLocals has always had a Force Majeure policy in place for all travelers, meaning that should an event beyond our control – for example a natural disaster – prevent you from taking a tour, your tour will be refunded in full. We are now treating the coronavirus scare as a global force majeure event, not only in hotspots like China and South Korea, but everywhere. We understand that your concerns are stretching around the globe right now, and we want to respond to that.
What does this mean for you? Effective immediately, you can receive a full refund on any tour you book then choose to cancel due to the Coronavirus. You can book your tour with confidence, knowing that if the global situation changes and you choose not to travel because of this force majeure situation, you will receive a full refund. This applies to every ToursByLocals tour, in every destination, booked for anytime in 2020. This new cancellation policy will be in place until the end of April, at which point we’ll re-assess the travel situation.*
Why are we doing this? While we are hopeful that the current outbreak will be contained, we want your trip planning experience to be an exciting one, not one fraught with anxiety. We’ve heard from many travelers that their other travel providers – be they airlines, cruise lines or hotels – just aren’t responding in a fair or sympathetic way to the current situation. We want to do better.
If you have any questions about this new policy, or about booking tours in any destination, please don’t hesitate to get in touch with us via LiveChat, email or phone. Our support team is available 24/7.
*If this updated policy differs from how we handled any tours you've cancelled previously for this reason, please rest assured we will reach out to you right away to update your refund or answer any questions you have.
World Health Organization
United States Center for Disease, Control and Prevention
European Centre for Disease, Prevention and Control (ECDC)
Cruise Lines International Association (CLIA)
COVID-19 Global Cases by Johns Hopkins
What are our travelers Saying about our COVID-19 policy
Joanne D.: “This is a wonderful policy, you are doing the right thing for your customers. I will book exclusively with you and highly recommend yo going forward. This is a reputable company and that means the world.”
Leanne S.: "You are the one company out of this entire mess who has stepped up to take care of your clients. I can’t thank you enough for your brilliant customer service and incredible understanding."
Yousef E.: “I don’t have words to express my gratitude and appreciation that you agreed to cancel the tours. This only indicate that toursbylocals is worthy and outstanding to the max.”
Stewart L.: “I’m not only delighted, but impressed with your offer. I can assure you, we will be travelling again soon, and will ONLY use Tours By Locals for our excursions. We appreciate your professionalism and honesty.”
Sandy W.: “You are a wonderful and caring organization, treating your customers in a fair and reasonable manner. We too are so disappointed we cannot complete our travel plans, but you can be sure that our loyalty to Tours by Locals will be known by all of our traveling friends.”
Frommers - Coronavirus and Travel: The Latest News, Updated Daily
Wall Street Journal - All Your Coronavirus Travel Questions Answered
The Guardian - Coronavirus: at a glance
The Globe and Mail - Coronavirus guide: The latest news on COVID-19 and the toll it’s taking around the world
CNN - Everything travelers need to know about novel coronavirus
Travel Advisories from CDC
Last update: March 30th, 2020
Warning Level 3, Avoid Nonessential Travel
These destinations are experiencing sustained community transmission of respiratory illness (COVID-19) caused by the novel coronavirus. The virus can spread from person to person. Older adults and those with chronic medical conditions should consider postponing nonessential travel.