Happy Customers Make Our Day

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Received a lovely letter from a happy traveler this week who recently took three tours with ToursByLocals guides in Tallinn, St. Petersburg and Helsinki:

Dear ToursByLocals,

Our tours and guides were exceptional. Thank you for this experience. I will definitely use your company again for tours. Everything on your site was so clear. I printed my confirmations and logged all info and phone numbers into my phone. It was just great exchanging money with one company. I did have three other tours which worked out well too, but I would prefer to do it all through one company. Your website and information is so excellent. I will definitely use you again. Your guides e-mailed me back and forth as we made changes. Their responses were prompt and I felt like I knew them when I saw them. It made it so personal. I carried a yellow folder with their first name on it so they could find me. It worked well. I also was impressed with my being able to call your business and discuss matters with a "real human". I also gave your name to some other people on our cruise who were not so satisfied with their shore excursions.

Thank you so much and I e-mailed my evaluations of our guides to you. I am sure they will be pleased with the feedback.

Thanks so much and I am very fortunate to have found you.

Linda Deitelhoff

Thank you for your lovely feedback Linda, and many thanks also to Eva-Maria, Elena and Kirsti for providing this traveler and her family with such memorable local travel experiences. As James, our Customer Support Manager, says: We are very proud of our guides for their commitment to service excellence and for their enthusiasm in sharing the very best of their local communities and culture to open-minded travellers like Linda.

Letters like this encourage us to continue on our mission to promote the benefits of local guiding around the world.
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