The Freedom to Cancel: Coronavirus and Force Majeure Update

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We understand that uncertainty surrounding the novel Coronavirus (COVID-19) is making it difficult for many people to make travel plans right now. It’s stressful not knowing whether a destination that is unaffected today will still be safe in a week or a month. We understand that your concerns are stretching around the globe right now, and we want to respond to that.

As part of our terms, ToursByLocals has always had a Force Majeure policy in place for all travelers, meaning that should an event beyond our control – for example a natural disaster – prevent you from taking a tour, your tour will be refunded in full. Coronavirus has become a global force majeure event, not only in hotspots like China and South Korea, but everywhere.

What does this mean for you? Effective immediately, you can receive a full refund on any tour you book then choose to cancel due to the Coronavirus. You can book your tour with confidence, knowing that if the global situation changes and you choose not to travel because of this force majeure situation, you will receive a full refund. This applies to every ToursByLocals tour, in every destination, booked for anytime in 2020.

This option will be in place until the end of April, at which point we’ll re-assess the travel situation.

Why are we doing this? While we are hopeful that the current outbreak will be contained, we want your trip planning experience to be an exciting one, not one fraught with anxiety. We’ve heard from many travelers that their other travel providers – be they airlines, cruise lines or hotels – just aren’t responding in a fair or considerate way to the current situation. We want to do better.

If you have any questions about this notice, or about booking tours in any destination, please don’t hesitate to get in touch with us via LiveChat, email or phone. Our support team is available 24/7. In addition, we suggest using the following online resources to access the most up to date information on COVID-19.

Useful Coronavirus Resources

How the Center for Disease Control (CDC) is responding: CDC

Current data regarding countries affected: World-O-Meters

Travel Advisories from US State Department: US State Department

Travel Advice from WHO: World Health Organization

*If this updated policy differs from how we handled any tours you've cancelled previously for this reason, please rest assured we will reach out to you right away to update your refund or answer any questions you have.
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