Update: Coronavirus

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The past couple of weeks have been concerning for international travelers everywhere, as we’ve all received constant media updates on the spread of the novel coronavirus. Our travelers are an experienced bunch, so we expect you’ve done your research and understand when to be concerned about a risk to your health, and when to carry on with your existing travel plans.

At ToursByLocals, we’re taking every step to make your travels as stress-free as possible.

Currently, travellers who have booked tours in China and Hong Kong are being offered full refunds.

While we are hopeful that the current outbreak will be contained, if the CDC advises avoiding nonessential travel to ANY destination in the coming weeks or months, our travelers will receive a full refund under our FORCE MAJEURE cancellation policy.

If you have concerns traveling to other areas, please don’t hesitate to reach out to us to discuss the situation. Rest assured we treat every booking with a great deal of consideration and fairness, so you can continue to feel confident planning your private tours in any destination.

We will continue to actively monitor this evolving situation. If you have any questions or concerns about your tours at any time, please reach out to our Customer Support Team. They are reachable 24/7 by phone, email or LiveChat.
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