Graham TaylorUnited Kingdom
Just been To Macau for the day with Frank, great bloke and a very good guide for the very wet day. Got to say very knowledgable and entertaining 5 stars out of 5. Also have to mention Mr Lee the driver in Macau very good driver. Thanks to all for a great trip.
Anthony JohnsonUnited States
Frank was very accommodating and flexible in the schedule. It started raining heavily and he adjusted our sights to do more indoor locations during the rain. I had some specific questions about train tickets on another tour I'm taking with someone else. Frank took the time to go out of his way to take us to the high speed rail station and translate so that we could exchange our vouchers for that actual train tickets. This was not part of the tour. He then walked us (15 minutes) to our hotel lobby.
Jin Jin NgSingapore
We are a family of 5, with 2 elderly parents and a 8yr old son. Frank took care of us very well in Macau, ensuring we were all comfortable and taken care. He is a very professional and knowledgeable guide, able to anticipate our needs and superb planning with the drivers in HK and Macau to make our day trip enjoyable for everyone. I will recommend Frank to anyone who wants a fuss-free and insightful tour to Macau. Thank you, Frank!
TOUR GUIDE RESPONSE: Thank you very much for your five stars review, Jin Jin! The precondition for the fuss-free and insightful private tour is the good planning and organization. We are happy to know that you get the easy Macau private car tour experience from our sightseeing, dining and logistics solution!
Frank was great, we have 2 young children and we were concerned how they would go on a full day trip. Frank was accomodating to them and even changed parts of the itinerary to help make it more exciting for them including visiting the pandas first thing when we got there in the morning. The boys loved it. This is 1 of 4 tours we have booked with Frank and would recommend this to anyone wanting to go to Macau. Great day.
TOUR GUIDE RESPONSE: Thank you for your five stars rating for our Macau full day private car tour start at Hong Kong, Luke! A private car tour includes private car with driver. The car is the important private space for you. It offers you easy point to point transfer between the sightseeing points. So you can say hello to the cute pandas at the right timing and visit the busy World Heritage buildings before the crowds. It also offers you a good place to take a rest, which is good for the children and seniors.
Beryl MellUnited States
A wonderful caring guide. Great day. Highly recommend Frank.
TOUR GUIDE RESPONSE: Thank you very much, Beryl! The partnership between private guide and driver makes the tour guide to be more caring! Driver handles the traffic issue. The private guide can focus on caring the clients and making more interesting tour commentary!
Ellen BoerUnited States
Macau is a must and has fascinating history. Frank's driver is a real pro and made all the many stops possible. Inside the museum at the church should not be missed!
TOUR GUIDE RESPONSE: Thank you very much, Ellen! We have upgraded the Macau full day private car tour start at Hong Kong. Apart from the World Heritage buildings and casinos, the tour covers the local neighborhood, Three Lamp District and Red Market. It also includes local lunch and Portuguese egg tart snack. We can pick you up and send you back to your hotel in Hong Kong.
Jeff C.United States
Frank gave us a crash course on the history of Macau and many little stories on each sightseeing sites. His inputs made this "casino tours" become an interactive of cultural exploration. I highly recommended taking this tour with Frank! And he knew exactly how to make "seniors" feel comfortable and make all efforts to make the trip as easy as possible! I appreciate his effort sincerely!
TOUR GUIDE RESPONSE: Thank you very much Jeff! Our Macau full day private car tour start at Hong Kong is not a "casino tour". Casino visit is just one of the highlights. You can visit the World Heritage buildings and local neighborhood in Macau. Good partnership of Frank and driver makes good use of your time in Macau and you walk less, wait less, do more and see more! You get your money's worth from this all-inclusive Macau tour program.
Gregory PratoUnited States
Just an outstanding guide Thoughtful and always watching out for you, did full day Macau with family of 5 Incredible Knowledgeable, I now have full understanding of the history of Macau..best guide option there is..made the experience perfect
TOUR GUIDE RESPONSE: Thank you very much Gregory! The Macau full day private car tour has a well-planned tour program. It has good value for money. It helps you to make good use of your time. It offers you the relaxed tour arrangements. This paves the way for the private guide to use his knowledge and enthusiasm to introduce Macau to you.
Laura DeHoritySan Jose, CA, United States
Frank gave our group a tour of Macau and also a tour of Hong Kong. He was very knowledgeable on many topics and was much more conversational than simply presenting a canned presentation. He was very helpful with logistics and communication and offered excellent options for us to make the most of our time when the weather was less than optimal.
TOUR GUIDE RESPONSE: Thank you very much, Laura! Apart from helping clients to make good use of their valuable time, the good logistics arrangement, i.e. the included private car with driver, offers the clients and private guide the private, easy and comfortable environment. So the guide is no need to worry about the logistics issues. The guide can get more room to make better tour commentary and chit-chat with the clients.
TOUR GUIDE RESPONSE: Thank you for your five stars rating, June! We are eager to offer easy private tour experience to clients! So our Macau tour still uses the Turbojet ferry. From news reports and our experience, we know that it is still better to take the Turbojet high speed ferry than using the new Hong Kong-Macau-Zhuhai Bridge to back and forth Hong Kong and Macau.
Ronald HutchinsonThe Villages, FL, United States
TOUR GUIDE RESPONSE: -
Herschel RamseyUnited States
We very much enjoyed our two one-day tours (Hong Kong and Macau) with Frank. He's very knowledgeable and enthusiastic, and we enjoyed the places he took us. We would definitely recommend him to others.
TOUR GUIDE RESPONSE: Thank you very much, Herschel! Macau full day private car tour start at Hong Kong makes travelers' private tour in Macau easily and enjoyably by the well-planned tour program and included private car service.
Nancye StarnesUnited States
We recently took a day tour from Hong Kong to Macau with Frank. He picked us up at our hotel and stayed right with us until delivering us back that evening. Frank is historically knowledgeable, extremely attentive, flexible (rearranging planned schedule because of rain), and his English is superior. It was a long, fairly complicated day, and he was an excellent organizer as well as good company. We highly recommend his services!
TOUR GUIDE RESPONSE: Thank you very much, Nancye! Hope you enjoy your cruise holiday at Seabourn Sojourn! Good tour planning and organization are indispensable for the easy and enjoyable Macau full day private car tour start at Hong Kong. Private guide can help clients to take the round trip Turbojet ferry ride and pass the immigration for two times in two places, Hong Kong and Macau. With the private car with good driver Mr Lee, it is easy for the private guide to make rearrangement for the private tour under rainy weather.
Susan BegynUnited States
We signed up for 3 tours with Frank and I have to say that he and his driver Ringo do a tremendous job. Frank is extremely knowledgeable about the history of Hong Kong and China and gives a informative and interesting tour! He is willing to alter the tour for our interests and was always extremely prompt in returning calls and emails! Do not hesitate to sign up for Frank as your tour guide. I guarantee you will be happy you did! You certainly get your money's worth...and more!
TOUR GUIDE RESPONSE: Thank you very much, Susan! Replying clients' e-mails promptly, setting good private tours, making interesting & informative tour commentary in private car and at sightseeing points etc. are our basic, but important duties. Fulfilling our responsibilities is indispensable for clients' easy and enjoyable private tour experience in Hong Kong and Macau.
Shawna C.United States
I have to say I am not a gambler, so I did not expect to enjoy Macau, however I fell in love with Macau through Frank's eyes and tour. He educated us on the past and present history of Macau. The city is so much more than gambling. His tour was definitely a highlight of our trip.
TOUR GUIDE RESPONSE: Thank you very much, Valentino! Macau's heritage and gambling are interrelated. The history happened at the UNESCO World Heritage Sites led to the emergency and development of the gambling industry. In the Macau full day private car tour start at Hong Kong, clients can see the heritage buildings and casino resorts in one 9-hour easy and enjoyable private tour. We are going to bring the clients to get closer to the local culture by visiting some new sightseeing points and restaurants.
We booked Frank for 2 tours whilst staying in Hong Kong - this was the second of them. The tour was a full day, and covered a lot of ground. Frank was both informative and entertaining - it made for a very enjoyable day. We certainly learnt a great deal. I would have no hesitation in recommending this tour, with Frank as your guide. Well done Frank.
TOUR GUIDE RESPONSE: Thank you very much again, Jonathan! Apart from gambling, Macau has lots of interesting history and beautiful heritage buildings. You can 'learn' Macau's history more easily and comfortably during the Macau private tour with private guide by private car.
William E.United States
TOUR GUIDE RESPONSE: Thank you very much, William! The 9-hour Macau private tour duration is sufficient to travel back and forth by high speed ferry and see Macau's highlights.
Cr FletcherUnited States
We enjoyed the tour very much and having the private car was much better than catching taxis and the bus every where. On our next visit we probably would catch a taxi but for our first visit, we wanted a local expert as a guide. Frank sure does know a lot of information and can talk for days, so be prepared. I am one that likes to walk and talk to best utilize my time. His english is not the best but we didn't have any communication issues. Frank is very nice and I would recommend him
TOUR GUIDE RESPONSE: Thank you very much, Cr! The Macau tour by private car gives the private guide more room to tell the clients the history, story and information about Macau as the guide is no need to spend time on finding bus stops, which can be far away from the sightseeing points, or taxis, which are difficult to find and sometimes have the uncooperative drivers.
Todd SekundiakUnited States
Frank was the most informative, yet casual and relaxed, tour guide going. He was extremely accommodating to our group and attentive to our needs. A must for any tourist wanting to learn about Macau or Hong Kong.
TOUR GUIDE RESPONSE: Thank you very much, Todd! The Macau limousine tour with private guide includes the round trip high speed boat tickets. If you are staying in Macau and no need to use the round trip tickets, you can still choose this tour. We can use the cost for the tickets to upgrade the service for you: (1) Lengthen the private car with driver service to bring you to Macau's hidden gems and/or (2) Offer you a free local lunch!
TOUR GUIDE RESPONSE: Thank you very much, Suripman!
Frank provided a comprehensive and professional Macau day tour. The driver Mr Lee was excellent and both personalised the tour to fulfil my requests. The knowledge and insight Frank showed into all aspects of the day were accompanied by prompt courteous meeting to transfer and return. An enjoyable and fulfilling day..thank you
TOUR GUIDE RESPONSE: Thank you very much, Chris! The private car arrangement makes our Macau private tour more comfortable, easy and efficient. The tour programme is actually flexible. The private car also makes the customization more possible. The private guide can cooperate with the driver to try their best to personalize the itinerary.
Maria KramerUnited States
We were not happy with our tour guide Frank during our visit in Hong Kong. I will give him a rating of 2 Frank was stubborn, argumentative and in a couple of cases took it upon himself to change things around without asking us first about our preference. Additionally, we did not receive the full benefit of our visit to Macau. I would not recommend this tour guide to anyone Very dissapointed. Sincerely, Maria Kramer
TOUR GUIDE RESPONSE: Thank you,Maria,but we're sorry to hear your comment. 512 words are insufficient to tell the whole story.We have submitted a 3000 words report to Toursbylocals. According to your requests,we made the changes to the set Macau tour itinerary(visit to Border Gate,Kwun Yum Temple,tea break and Portuguese lunch) & skip others due to time & traffic limit. We treat all guests equally.We did try the best to serve you in Macau. We are going to give the best private limousine tour to our guests as usual.
Andrew SkobeNew York, NY, United States
Our family had a great trip to Macau with Frank. He arranged a driver to meet us at the ferry terminal. He also arranged the turbo jet ferry tickets. We visited several historic sites: a fort, a temple, a couple of churches. We had a delicious lunch at a Taiwanese restaurant after a quick trip to the market area. It was a full day which we couldn't have done without Frank's expertise.
TOUR GUIDE RESPONSE: Thank you for your second comments, Catherine! Hope Mr Skobe, a real history buff, likes the Macau tour too. Apart from the casinos, Macau has the forts, temples, churches, markets, good food......Just book the Macau tour by private car with private guide, you can go to all of them easily, conveniently and care-freely!
Frank's knowledge is fantastic and he runs a very enjoyable tour. He even managed to make the history of Macau fascinating for my children. He was adaptive to our needs and adjusted the tour accordingly. I would thoroughly recommend Frank as a tour guide. You should be aware that in addition to the tour fee you will need to purchase your guide's ferry tickets and lunch.
TOUR GUIDE RESPONSE: Thank you for your comments, Judith! We have written in the 'What's Extra:' section of the tour webpage that clients need to pay for the clients' own and guide's round trip high speed boat tickets. Macau tour is a full day tour. It is reasonable to have a lunch time. Also tasting local food is a good travel experience. BUT it is NOT compulsory for the clients to pay for the guide's lunch. That is totally optional!
Robert PennaUnited States
Frank is a knowledgeable and pleasant tour guide. HIs knowledge of the local customs and history of the area is exceptional. Friendly, genuinely concerned and punctual are some of his attributes. I recommend him highly as a guide in this area.
TOUR GUIDE RESPONSE: Thank you Robert! It is our pleasure to show the travelers the highlights of Macau in a relaxing tour!
Craig ReynoldsUnited States
I highly recommend a tour of Macau with Frank. My wife, 13 yo son and I learned a lot of history on our tour and we were able to see much more of Macau than we could have otherwise in our limited time. There is a lot of interesting history in Macau, and Frank is incredibly knowledgeable. There is much more to Macau than casinos, and if you are interested in seeing it, Frank is a great guide.
TOUR GUIDE RESPONSE: Thank you very much, Craig! Apart from casinos, Macau has lots of World Heritage buildings and even natural scenery. People may just walk more and see more in Macau!
Lisa WestlakeUnited States
Frank gave a wonderful tour of Macau. He was very knowledgable and I learned a great deal of history related to Macau. Frank was also quite flexible and altered his planned itinerary to accommodate my schedule. He gives tours in Hong Kong and I'd certainly consider using his services there too.
TOUR GUIDE RESPONSE: Thank you very much, Lisa! Hope can serve you again in Hong Kong! Macau has lots of interesting history. The historic centre is actually the city centre of Macau. Just walk more and you can see more! It is also worth to explore Macau's outlying islands, country park and beach.
Linda JungersUnited States
Frank had a full day programmed for us in Macau including transit from HK to Macau on the high speed ferry. A great deal was included in a full day, including some one-time opportunities for exposure to the Macau F1 Grand Prix which was happening during our day in Macau. Frank's choice of a true, local restaurant for lunch was a special treat. Frank saw us off to our hotel on our return to HK to be sure we had no problems. Very well done by a personable young man.
TOUR GUIDE RESPONSE: Thank you very much, Steve! Macau is small but eventful! It is a city where east meets west and new meets old! The delicacies also show you its special historical background!
Carl CromeFrilsham, BERKSHIRE, United Kingdom
we went on Franks 4 hour tour of Hong Kong and it was excellent , Frank is perfect guide with very good command of Languages, the transport provided was excellent , I can recommend a tour with Frank is an excellent way of viewing Hong Kong
TOUR GUIDE RESPONSE: Thank you!!!See you on 28 April!!!
Linda DahlUnited States
Tour was OK, nothing special. Having never traveled to Macau, we did not realize we needed passports to go from HK to Macau. It was not until we were at the ferry terminal that Frank asked if we had them. This info should have been covered @ the hotel. The historical info was VERY detailed, perhaps too. Much time was spent on public buses, time wasted. We were not informed as to why we were in the stand by line for the return ferry until we asked several times. Overall, would not recommend this tour.
TOUR GUIDE RESPONSE: I apologize again for my carelessness(passport issue)!In Macau,I tried the best to introduce history and current affairs as always.As the tour was your last tour of a long cruise holiday & you had a long walking tour just the day before,taking bus was better than walking.Taxi was too small for the group of 5.I should explain to you earlier for the normal stand by line issue.I'll revise the programme,eg using limousine,improve the communication with clients.Thanks for comments!Good chance for review!
Erin BelfilsUnited States
Hello!!! Thank you so much for our wonderful tour of Macau! We wouldn't have been able to see everything that we did in just one day without you! We had an amazing Christmas getting to ride on the ferry, going to the casino, eating great local food and seeing all the wonders of Macau! Thank you so much for all of your help, knowledge, and making our Christmas magical. It will be a trip we remember forever :)
TOUR GUIDE RESPONSE: Thank you!
Katherine de PaloAustralia
Frank is a very organised & knowledgable guide. I would definitely recommend his services.
TOUR GUIDE RESPONSE: Thank you! HAPPY 2014!
Estelita MamarilUnited States
There was no mistake that I selected Frank to be our tour guide in Macau. Like in Hongkong, his knowledge in the the history of Macau was incredible. As usual, we enjoyed his company. I made the right decision to choose this website.
TOUR GUIDE RESPONSE: Thank you for your praise again!! Macau is a city full of history, not only gambling!!!