Edward ZwerlingUnited States
William RathbunUnited States
Juan Carlos spoke excellent English and provided good information during our all day tour of Santiago and Valparaiso. His car provided comfortable transportation for 2 couples plus our luggage, 4 large suitcases plus carry on. We enjoyed our tour and time spent with Juan Carlos.
Jim McStravickUnited States
Juan Carlos was excellent. Firstly, prior to the tour we were able to communicate and clarify details by email. He was very responsive. On the day, Juan Carlos was punctual. He was very informative and knew about Santiago, Viña del Mar and Valparaíso in detail. He was very relaxed and easy going. Always happy to answer questions and respond to our needs. His Ford Explorer was large enough for our luggage. We had a really lovely day. Thank you!!
Mark BrownUnited States
We had a very mixed 5-day experience with Juan Carlos. Positives - he was timely on pickups; he was pleasant; he was knowledgable about Santiago. Negatives - he had another guide substitute for him the last day with a small and cramped vehicle; the tour the last day was most disappointing and we were told there would be an up-charge if we wanted better scenery; Juan Carlos did not make lunch reservations and refused to stop for meals or a toilet break when we needed, resulting in many missed photos.
Cecilia PairesUnited States
Juan Carlos is very professional and knowledgeable and fun to be with. He's very flexible with our scheduling
Paul RrUnited States
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer why this tour experience appears to have fallen below our guides’ normal high standards.
Thomas FeltmanUnited States
Juan Carlos is knowledgeable and personable. The sights, sounds and tastes of Santiago we're enjoyed tremendously!
Juan certainly knows his way around the Santiago/Valparaisio area & shared lots of local Knowledge in perfect English. We would expect that anyone who spends the day with him will not be disappointed.
We had Juan as our private guide for our Valparaiso sightseeing followed by a transfer to Santiago airport on Dec. 8, 2017 after disembarkation at St. Antonio. We had a late start due to traffic condition, but Juan was able to complete what we wanted to see in our wish list and we were dropped off at Santiago airport on time. Thank you Juan for helping us to end our cruise with a good memory of Valparaiso and Vina del Mar. Sincerely, Rebecca (from Canada)
Sharon GeeUnited States
Juan Carlos was an exceptional guide for our group of 8 leaving a cruise ship in Valparaiso going to Santiago. Juan Carlos was very flexible in setting up an eight hour tour to include a winery, lunch in the fish market, and a city tour of Santiago.
Angela K.BC, Canada
Juan was a terrific guide. He is courteous, dependable and very knowledgeable. We were a party of four and we felt confident and safe with him and he showed us many beautiful parks and buildings in Santiago. We saw and experienced way more than we would have, had we booked a Princess disembarkation tour. He is very easy going/flexible and accommodated all our needs. Highly recommend booking with Juan.
Barry MassionUnited States
Best tour guides we've ever had. Juan Carlos was right on time and gave us a quick tour of Santiago before taking us thru wine country w/ a stop for wine tasting at an organic winery before taking us to Valparaiso where the tour was taken over by Felipe Jara Diaz who provided us with a tour of Valparaiso and Viña del Mar. Both were most knowledge and gracious. They could NOT have been more gracious. Best tour ever.
Samuel HathornUnited States
Juan Carlos was waiting for us at the ship terminal when we exited with a sign. His van was comfortable and roomy and he was a safe driver. He is quite knowledgeable about everything Chilean, is quite personable and his English is very good. We stopped at a lovely winery and then stopped at a local restaurant for a great lunch. Great trip!
Kenneth M.Mississauga, ONATARIO, Canada
We booked a transfer from the Valparaiso Cruise Ship Terminal with a tour of Valparaiso on our way to our Santiago hotel. Juan Carlos did a great job with our group of 6. He met us at the cruise ship terminal and took us on an excellent tour of Valparaiso and Vina deal Mar as we had arranged. It was totally customized to our needs. He then took us directly to our hotel and made sure that our checkin process was complete before he left us. Outstanding service. We highly recommend Juan Carlos!
Roger GagnonBoucherville, QC, Canada
Nous étions 4 personnes qui avons eu le plaisir d'avoir Juan Carlos comme guide et accompagnateur lors de notre dernier séjour au Chili. Il parle un français impeccable. Il possède une connaissance profonde de son pays et il sait la communiquer parfaitement. Nous avons grandement apprécié son professionnalisme et sa disponibilité de tout instant. Nous le recommandons grandement. Merci à lui.
TOUR GUIDE RESPONSE: Merci à vous mes chéres amies..
Nancy FlintUnited States
Picked us up at cruise terminal and did a great tour of Valparaiso and arranged a wonderful wine tasting for us.
Diane ZaslowskyUnited States
Juan Carlos was very knowledgable and answered all of our questions during our visit to the Casablanca valley (winery tour), Valparaiso and Vina Del Mar. He explained the history of every neighborhood and sight we visited and we never felt rushed. He was a pleasure to converse with and had an excellent command of English. We would highly recommend Juan Carlos to anyone visiting Chile.
Margaret DailyUnited States
This was our second day with Juan Carlos, he continued to impress! Even the time on the highway was filled with fascinating and informative stories about the industry, agriculture, history, and culture of the areas we passed. He packed a lot into the time we had! We mentioned wanting to buy wine in Valparaiso before boarding and he found the best place in route to do this. The four of us highly recommend Juan Carlos and this tour as the best possible transportation to the cruise terminal!
Chris WaldheimUnited States
Juan Carlos gave us an awesome day from the second he picked us up at the cruise terminal in Valparaiso to the moment he dropped us off at the airport in Santiago. His knowledge of the area was fantastic, including view points, places to walk around, historical commentary about the City, particular neighborhoods, buildings, businesses, etc. And to top it off, his English was excellent and his calm demeanor was reassuring. I would recommend Juan Carlos any day over the large bus tours off the ship.
Stephen QuanUnited States
Juan Carlos provided us with excellent tours of both Valparaiso and Santiago. He was personable and a wealth of knowledge. We thoroughly enjoyed our time with Juan Carlos and highly recommend him to anyone wanting a great experience in Chile.
Allan MannUnited States
Juan Carlos was a fabulous guide. He came prepared, spoke English very well, customized the tour for us and showed us many sights that a big bus tour would have been unable to do. We strongly recommend his tour.
TOUR GUIDE RESPONSE: Thanks very much!!!
Rex BerneyUnited States
Juan C. is a wonderful guide (knowledgeable, excellent English), but also a wonderful person. Our group was met by Juan C. at the cruise terminal in the morning and were given a great tour of Valparaiso/Santiago and delivered to our hotel that evening. I had caught a cold on the cruise and Juan C. was able to arrange a clinic visit, I was prescribed an antibiotic and nasal spray, which we got later. This was more than what a tour guide does, this is was a friend does. So, thanks again!
TOUR GUIDE RESPONSE: I hope you are well by now back home mi amigo Rex.. Very happy to have shared with you this wonderful day. Take good care of you Hasta la vista!!!
Keith JohnsonUnited States
Juan did a marvelous job in our tour of Valparaiso on three Casablanca wineries. He is a high degree of knowledge on the wineries and towns. In addition to providing good commentaries and well-planned logistics, he was very effective in communications and in his ease of talking. He was very flexible and adaptive in meeting our tour needs. We highly recommend him.
TOUR GUIDE RESPONSE: Thanks for your generous comment. You were both extraordinary people on the appreciation of our region, food and wine. Thanks again
Iain GrayUnited Kingdom
Juan Carlos gave us a great day out on our trip to Santiago. On pick up we discussed our requirement's! We requested a tour of Valparaiso, Vista del mar and lunch at a Vineyard! His knowledge of the areas visited, history, flora and fauna was brilliant and his enthusiasm for his cities and country was infectious! He recommended a wonderful small vineyard and booked us in for an excellent lunch and a wine tasting. And then we got a short orientation tour of Santiago before dropping us off at our hotel
TOUR GUIDE RESPONSE: My pleasure!!
Barry G.United States
Juan Carlos had a super day planned for us! We saw and learned a lot by walking through the many fresh markets and other sites in the city center area. It was fabulous and Juan Carlos had lots of good information to share with us about Chile and it's people and culture.
Melissa HillsUnited States
Juan Carlos is knowledgable and friendly. We enjoyed the day spent with him in the beautiful city of Valparasio. We especially liked that he gave us "space" to explore a bit on our own.
Beverly ClintonUnited States
We were very pleased with the tour Juan gave us after landing in Santiago and before our cruise ship left Valparaiso. We saw a little of Santiago, then visited a winery and last, saw some of Valparaiso before boarding the ship. Juan was very knowledgeable, communicated well and was very accommodating to our requests. I would definitely use him again.
This was a wonderful tour that I would recommend to anyone. The guide and driver were great and made us feel very comfortable throughout the day. The guide went out of his way to make sure we had a very informative and enjoyable day and dropped us at the airport at end of tour. Five stars all the way would highly recommend this guide and the tour he put together for us. Thank you we had a wonderful day. We were a group of seven and all agree it was a great day from pick up at the pier to drop of point.
TOUR GUIDE RESPONSE: Thanks Brenda, you made my job very enjoyable from very beginning..