Juan Carlos was excellent. Firstly, prior to the tour we were able to communicate and clarify details by email. He was very responsive. On the day, Juan Carlos was punctual. He was very informative and knew about Santiago, Viña del Mar and Valparaíso in detail. He was very relaxed and easy going. Always happy to answer questions and respond to our needs. His Ford Explorer was large enough for our luggage. We had a really lovely day. Thank you!!
Mark BrownUnited States
We had a very mixed 5-day experience with Juan Carlos. Positives - he was timely on pickups; he was pleasant; he was knowledgable about Santiago. Negatives - he had another guide substitute for him the last day with a small and cramped vehicle; the tour the last day was most disappointing and we were told there would be an up-charge if we wanted better scenery; Juan Carlos did not make lunch reservations and refused to stop for meals or a toilet break when we needed, resulting in many missed photos.
Cecilia PairesUnited States
Juan Carlos is very professional and knowledgeable and fun to be with. He's very flexible with our scheduling
Paul RrUnited States
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer why this tour experience appears to have fallen below our guides’ normal high standards.
Thomas FeltmanUnited States
Juan Carlos is knowledgeable and personable. The sights, sounds and tastes of Santiago we're enjoyed tremendously!
Juan certainly knows his way around the Santiago/Valparaisio area & shared lots of local Knowledge in perfect English. We would expect that anyone who spends the day with him will not be disappointed.
We had Juan as our private guide for our Valparaiso sightseeing followed by a transfer to Santiago airport on Dec. 8, 2017 after disembarkation at St. Antonio. We had a late start due to traffic condition, but Juan was able to complete what we wanted to see in our wish list and we were dropped off at Santiago airport on time. Thank you Juan for helping us to end our cruise with a good memory of Valparaiso and Vina del Mar. Sincerely, Rebecca (from Canada)
Sharon GeeUnited States
Juan Carlos was an exceptional guide for our group of 8 leaving a cruise ship in Valparaiso going to Santiago. Juan Carlos was very flexible in setting up an eight hour tour to include a winery, lunch in the fish market, and a city tour of Santiago.
Angela K.BC, Canada
Juan was a terrific guide. He is courteous, dependable and very knowledgeable. We were a party of four and we felt confident and safe with him and he showed us many beautiful parks and buildings in Santiago. We saw and experienced way more than we would have, had we booked a Princess disembarkation tour. He is very easy going/flexible and accommodated all our needs. Highly recommend booking with Juan.
Barry MassionUnited States
Best tour guides we've ever had. Juan Carlos was right on time and gave us a quick tour of Santiago before taking us thru wine country w/ a stop for wine tasting at an organic winery before taking us to Valparaiso where the tour was taken over by Felipe Jara Diaz who provided us with a tour of Valparaiso and Viña del Mar. Both were most knowledge and gracious. They could NOT have been more gracious. Best tour ever.
Samuel HathornUnited States
Juan Carlos was waiting for us at the ship terminal when we exited with a sign. His van was comfortable and roomy and he was a safe driver. He is quite knowledgeable about everything Chilean, is quite personable and his English is very good. We stopped at a lovely winery and then stopped at a local restaurant for a great lunch. Great trip!
We booked a transfer from the Valparaiso Cruise Ship Terminal with a tour of Valparaiso on our way to our Santiago hotel. Juan Carlos did a great job with our group of 6. He met us at the cruise ship terminal and took us on an excellent tour of Valparaiso and Vina deal Mar as we had arranged. It was totally customized to our needs. He then took us directly to our hotel and made sure that our checkin process was complete before he left us. Outstanding service. We highly recommend Juan Carlos!
Roger GagnonBoucherville, QC, Canada
Nous étions 4 personnes qui avons eu le plaisir d'avoir Juan Carlos comme guide et accompagnateur lors de notre dernier séjour au Chili. Il parle un français impeccable. Il possède une connaissance profonde de son pays et il sait la communiquer parfaitement. Nous avons grandement apprécié son professionnalisme et sa disponibilité de tout instant. Nous le recommandons grandement. Merci à lui.
TOUR GUIDE RESPONSE: Merci à vous mes chéres amies..
Nancy FlintUnited States
Picked us up at cruise terminal and did a great tour of Valparaiso and arranged a wonderful wine tasting for us.
Diane ZaslowskyUnited States
Juan Carlos was very knowledgable and answered all of our questions during our visit to the Casablanca valley (winery tour), Valparaiso and Vina Del Mar. He explained the history of every neighborhood and sight we visited and we never felt rushed. He was a pleasure to converse with and had an excellent command of English. We would highly recommend Juan Carlos to anyone visiting Chile.
Margaret DailyUnited States
This was our second day with Juan Carlos, he continued to impress! Even the time on the highway was filled with fascinating and informative stories about the industry, agriculture, history, and culture of the areas we passed. He packed a lot into the time we had! We mentioned wanting to buy wine in Valparaiso before boarding and he found the best place in route to do this. The four of us highly recommend Juan Carlos and this tour as the best possible transportation to the cruise terminal!
Chris WaldheimUnited States
Juan Carlos gave us an awesome day from the second he picked us up at the cruise terminal in Valparaiso to the moment he dropped us off at the airport in Santiago. His knowledge of the area was fantastic, including view points, places to walk around, historical commentary about the City, particular neighborhoods, buildings, businesses, etc. And to top it off, his English was excellent and his calm demeanor was reassuring. I would recommend Juan Carlos any day over the large bus tours off the ship.
Stephen QuanUnited States
Juan Carlos provided us with excellent tours of both Valparaiso and Santiago. He was personable and a wealth of knowledge. We thoroughly enjoyed our time with Juan Carlos and highly recommend him to anyone wanting a great experience in Chile.
Allan MannUnited States
Juan Carlos was a fabulous guide. He came prepared, spoke English very well, customized the tour for us and showed us many sights that a big bus tour would have been unable to do. We strongly recommend his tour.
TOUR GUIDE RESPONSE: Thanks very much!!!
Rex BerneyUnited States
Juan C. is a wonderful guide (knowledgeable, excellent English), but also a wonderful person. Our group was met by Juan C. at the cruise terminal in the morning and were given a great tour of Valparaiso/Santiago and delivered to our hotel that evening. I had caught a cold on the cruise and Juan C. was able to arrange a clinic visit, I was prescribed an antibiotic and nasal spray, which we got later. This was more than what a tour guide does, this is was a friend does. So, thanks again!
TOUR GUIDE RESPONSE: I hope you are well by now back home mi amigo Rex.. Very happy to have shared with you this wonderful day. Take good care of you Hasta la vista!!!
Keith JohnsonUnited States
Juan did a marvelous job in our tour of Valparaiso on three Casablanca wineries. He is a high degree of knowledge on the wineries and towns. In addition to providing good commentaries and well-planned logistics, he was very effective in communications and in his ease of talking. He was very flexible and adaptive in meeting our tour needs. We highly recommend him.
TOUR GUIDE RESPONSE: Thanks for your generous comment. You were both extraordinary people on the appreciation of our region, food and wine. Thanks again
Iain GrayUnited Kingdom
Juan Carlos gave us a great day out on our trip to Santiago. On pick up we discussed our requirement's! We requested a tour of Valparaiso, Vista del mar and lunch at a Vineyard! His knowledge of the areas visited, history, flora and fauna was brilliant and his enthusiasm for his cities and country was infectious! He recommended a wonderful small vineyard and booked us in for an excellent lunch and a wine tasting. And then we got a short orientation tour of Santiago before dropping us off at our hotel
TOUR GUIDE RESPONSE: My pleasure!!
Barry G.United States
Juan Carlos had a super day planned for us! We saw and learned a lot by walking through the many fresh markets and other sites in the city center area. It was fabulous and Juan Carlos had lots of good information to share with us about Chile and it's people and culture.
Melissa HillsUnited States
Juan Carlos is knowledgable and friendly. We enjoyed the day spent with him in the beautiful city of Valparasio. We especially liked that he gave us "space" to explore a bit on our own.
Beverly ClintonUnited States
We were very pleased with the tour Juan gave us after landing in Santiago and before our cruise ship left Valparaiso. We saw a little of Santiago, then visited a winery and last, saw some of Valparaiso before boarding the ship. Juan was very knowledgeable, communicated well and was very accommodating to our requests. I would definitely use him again.
This was a wonderful tour that I would recommend to anyone. The guide and driver were great and made us feel very comfortable throughout the day. The guide went out of his way to make sure we had a very informative and enjoyable day and dropped us at the airport at end of tour. Five stars all the way would highly recommend this guide and the tour he put together for us. Thank you we had a wonderful day. We were a group of seven and all agree it was a great day from pick up at the pier to drop of point.
TOUR GUIDE RESPONSE: Thanks Brenda, you made my job very enjoyable from very beginning..
Juan Carlos is very knowledgeable and friendly. As a party of 12 we were happy to be provided a very comfortable and clean mini bus that easily handled our lugguage while still giving us room to sit properly. Citytour was given with just enough details. It was nicely paced day. Well organized. We left with an appreciation for the various "faces" of Santiago. An Excellent value!!
TOUR GUIDE RESPONSE: Thanks Danny, it has been a privilege to show you around my place to your party.
Stephen PrestonNaples, FL, United States
We spent a very pleasant day traveling from our ship to the airport seeing a major city at its best. His driving skills and knowledge of both cities was perfect. His choice of lunch stop was an amazing restaurant with spectacular sea food. I would book again with out question.
TOUR GUIDE RESPONSE: Thanks mi amigo Stephen...
Juan Carlos is a great tour guide. We would highly recommend him.
TOUR GUIDE RESPONSE: Many thanks Barbara, it was my privilege to be with you in your short stay down here.
Alan CurtisUnited States
I would like to rate our tour with Juan Carlos as 5 out of 5! he was very personable, and we enjoyed his explanations of culture history local customs wine and food. We saw more in 5 hours with Juan Carlos then we could have seen in a week on our own.
Very punctual, recommend this method when disembarking from a cruise ship. Tour of Valpario was excellent. Vehicle comfortable, clean and suitable for our party of three with lots of luggage.
TOUR GUIDE RESPONSE: Thanks Ingrid..
Michael LikterevUnited States
Juan Carlos (not the king of Spain) has provided very informative and so pleasant tour, showing many interesting sites of Valparaiso, Santiago, Vinas Del Mare, etc. The tour included off the major tourist routes such as fish market, for which we are very greatful. It was a lot of fun watching sea lions and huge pelicans around the fish market. We trully enjoyed touring with Juan Carlos and have learnt a lot about wonderful Chile.
TOUR GUIDE RESPONSE: Thanks very much Michael, it was my pleasure to have you down here... Hope to see you again mi amigo!!
Richard GroffKeizer, OR, United States
Besides showing us the highlights of Santiago, Juan Carlos provided us with information on its history and many interesting insights into its unique neighborhoods. He was also helpful in answering our many questions about contemporary Chilean life. Dick & Jane Groff (Feb. 2014)
Dale WinogradUnited States
Juan Carlos went 'above and beyond' for us...we had great tours of several cites, Valparaiso, Vina del Mar', Santiago and everything in between ..he squeezed 2 days of touring into one......and took us to the airport.!! We could not ask for anything more....what a great day..thanks again Juan Carlos!!
George BrodyUnited States
Juan Carlos showed us other parts of Santiago (he was our city tour guide yesterday) we have not seen before. On the way to Valparaiso we stopped at a winery for a little sampling (expensive at US$8 per glass). The tour covered a great deal of Valparaiso. Had lunch in a beautiful restaurant overlooking the ocean.
Charles (Chick) MartinUnited States
Bernard WinklerUnited States
Wonderful tour! No worries. Juan is very knowledgeable and a delight. Enjoyed our time in Valparaiso and Santiago. Will be returning to Chili soon as a result. Thanks Juan!
TOUR GUIDE RESPONSE: You are welcome Bernard!!
We booked 2 tours with Juan Carlos. The first one was to tour Valparaiso and Vina del Mar with transfer to Santiago. The second one was a city tour of Santiago. We were happy with both tours. The vans used were clean and comfortable. Juan Carlos was a great tour guide with good command of English, very knowledgeable and helpful. Everybody in our group had a great time!
William SternUnited States
Juan rates a 5. He was terrific and gave us a thorough tour of Santiago including places that few tourists go to but are frequented by locals. We had been to Santiago before but got a very good overview and feel for the city which we did not get on our first trip. Juan also showed us parts of Valparaiso and pointed out things on the way to Santiago. In short he was great, and showed us many parts of the city . We would highly recommend him. 10 stars!
Frank HerreUnited States
Juan Carlos did a great job. He was prompt and helpful...plus he really knows the area well. He is a good driver and is always pointing out the sights and land marks. We were a party of four with one on crutches and we had a lot of bags. All went well and we would use him again if the opportunity occurred. FRANK, SANDI,PETER,JEFF
Susan NoeUnited Kingdom
Juan Carlos was excellent.his English is fluent and he was a mine of information. His driving was smooth and his car was clean and comfortable. We had a great day with him and a very enjoyable introduction to Chile.
Ed AhearnProsper, TX, United States
Fellow Travelers, Search no more. Our group of four US retirees were lucky enough to find Juan Carlos through TBL. He gave us a day tour of Valparaiso area and Santiago, with airport transfer. Could not have enjoyed ourselves more. Juan Carlos is a fine guide, very organized, yet flexible. We could not have enjoyed our day, and his company, any more than we did. A great, guy and well worth your vacation dollar. Thank you, Juan Carlos. Cheers. Ed , Rich, Sharon and Sandy.
TOUR GUIDE RESPONSE: Oh Ed it is so flattering from you, I wish I could have more people like you in the future. Many Thanks