Laurie M.United States
Frank was accommodating, personable, and flexible. Prior to our tour he quickly answered my emails and helped personalize our tour. He arranged a van for our tour which was perfect for touring and he drove us safely to our destinations. Jim's friendly manor and humor made this tour a delightful experience that we won't soon forget! All our family enjoyed our day with Frank and that includes the 3 generations that were on our tour (20 year olds, 50 year olds and 80 year olds).
TOUR GUIDE RESPONSE: Hello Laurie, great to hear from you again! The review is fantastic and it comes at a great time for me. So, I really want to say thank you very much for taking the time and remembering to do this for me, it means a lot. Happy you all enjoyed touring with me. Take care, Frank.
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer if there was anything our guide, or ToursByLocals, could have done differently to have made this tour a 5-Star experience.
Lynette SmithUnited States
TOUR GUIDE RESPONSE: Hi Lynette, good to hear from you again, I remember your cruise-ship tips! Thank for kindly for the review.
James BeckerUnited States
When we came off the ship, Frank was easy to spot by his smiling face. Great idea having pictures of the guides on your website. Frank gave us a great overview of what we could see and altered the trip as we went along thus giving us a great first impression of Scotland and of Tours by Locals. We stopped at a restaurant at Loch Lomond and had a delicious lunch along with a mini whiskey tasting. He was informative, open to questions, and fun to be with. He is part of the reason we will return to Scotland.
TOUR GUIDE RESPONSE: Hi James and thank you so much for taking the time to write up a fantastic review. The positive feedback you give will help others choose and be good for my own profile. I am very pleased with your honest report and I am happy you all enjoyed the tour. Yours sincerely, Frank.